Omar Serapio | Page 3

Not happy I was told after buying my truck that my tags would be arrive in ten days. It has now been 4 weeks and 5 days with no tags. My paper temp tag is falli I was told after buying my truck that my tags would be arrive in ten days. It has now been 4 weeks and 5 days with no tags. My paper temp tag is falling off and I have been pulled over twice. Not happy with this dealership and I will not buy another vehicle from there nor will I recommend anyone else to buy from there! More

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Excellent service! Omar Serapio assisted us in upgrading from our old Durango to a newer one. He was wonderful to work with and we have nothing but good things to say ab Omar Serapio assisted us in upgrading from our old Durango to a newer one. He was wonderful to work with and we have nothing but good things to say about the whole experience. I would definitely recommend Kernersville Dodge! Go see Omar! More

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I purchased a 1999 Lexus LS400 from this dealership. I had to point out 3 things that needed to be taken care of prior to my buying the car. However, one very important thing that was overlooked during t had to point out 3 things that needed to be taken care of prior to my buying the car. However, one very important thing that was overlooked during their inspection was that the passenger side view mirror was BROKEN - the mirror, which had been previously repaired, was positioned into place when I was test driving the car. Once I got on the interstate after purchasing the car, the entire mirror unit fell OUT of the housing. To me, this was a safety issue, and should have been detected when the car was inspected by the mechanics. The mirror being fully electronic (memory / heated) is going to cost me approximately $500.00 to get replaced. It just hangs there. The sales manager refused to assist me in getting this replaced. Granted, I got the car for somewhat below KBB value, but it was not perfect by any means. I *did* request a spare key, as it only has (1), and they gave me a credit for $150.00 to get a new key, which actually costs about $300 from Lexus. The staff was polite (of course, since they were selling an $8K used car), but had this been noticed prior to my purchasing the car, I would have insisted on its being replace/repaired. Unfortunately, the mirror was apparently pushed into place for temporary use. If you buy a used car from them, make SURE you check the car out fully, so that you don't get stuck having to spend even more money to get it in proper condition! More

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Our sales rep, Omar, was very service-oriented and worked hard to get us the information we needed to make a decision on purchasing our car. The process to purchase was very organized and painless. I'd prefe hard to get us the information we needed to make a decision on purchasing our car. The process to purchase was very organized and painless. I'd prefer not to pay a $500 "Doc Fee" (or something a little less pricey) for the pleasure of doing business, but that would be our only complaint. The dealer and its employees took care of us at every step along the way. More

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