Omar Martinez
Omar Martinez at Mercedes-Benz of Orange County powered by Benzel-Busch
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Omar Martinez

Service Consultant

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

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4.9
44 Reviews

Dealership Experience

11 mos

Industry Experience

19 yrs

Languages Spoken

English English

Spanish Spanish

4.9

44 Reviews

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44 Reviews of Omar Martinez

May 10, 2024

Dealership Rating
Employee Rating

I always go to Omar he is so attentive and his customer service skills are amazing. Thank you for always taking care of my car like yours. More

by Lucia M…..
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 10, 2024

Dealership Rating
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Relatively easy in and out. Service advisor, Omar, was professional and great to deal with. More

by JSBOCKMAN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 10, 2024

Dealership Rating
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Customer service by Omar was very good. But appointment date (scheduling) was farther out than I really needed. More

by PHIL.MATHEW
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Recommend Dealer
Yes

May 07, 2024

Dealership Rating
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Service advisor was excellent! Very professional. I would like for this services advisor to take care of me when I bring my car. More

by LRODRIGUEZ21
Service Price Transparency
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Recommend Dealer
Yes

May 06, 2024

Dealership Rating
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Excellent service efficient and very professional , bravo to the whole team you are doing a fantastic job More

by LINA.ANIKO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex from the parts department and the two young courtesy drivers super friendly

May 02, 2024

Dealership Rating
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Most professional and wonderful service ! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! More

by JULES4074
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour. Warm Regards, Michael Hill mhill@benzelbusch.com

May 02, 2024

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Saturday while traveling home to NJ my wife experienced a tire blowout and the car was towed to your facility arriving after the service dept had closed for the day.. We cannot thank your staff enough for More

by Frankb036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for sharing your experience with us! We're sorry to hear about the tire blowout your wife experienced, but we're relieved that our team was able to provide assistance and support during such a stressful situation. It's heartwarming to hear that our staff went above and beyond to ensure your wife's safety and comfort, even offering to stay late and providing updates through a tech's video inspection. Warm Regards, Michael Hill mhill@benzelbusch.com

May 01, 2024

Dealership Rating
Employee Rating

It is a pleasure having Omar Martinez assist when my car is being serviced, he makes the experience perfect More

by ceetee62
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Caiya Davis, Orlando Casale

May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We're thrilled to hear that Omar Martinez has consistently provided you with a perfect experience when your car is being serviced. Warm Regards, Michael Hill mhill@benzelbusch.com

May 01, 2024

Dealership Rating
Employee Rating

The service advisor Omar Martinez was very helpful and courteous. Thank you very much Omar More

by RALNABALSI
Service Communication
Recommend Dealer
Yes
May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us! We're thrilled to hear that Omar Martinez provided you with helpful and courteous service during your visit. Ensuring our customers receive top-notch assistance is our priority, and we're delighted that Omar made a positive impression on you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 29, 2024

Dealership Rating
Employee Rating

You guys move very fast with the process of giving a service I was able to get my car back same day. More

by RELLUPNEXT98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're delighted to hear that you were impressed with the speed and efficiency of our service process. Ensuring a quick turnaround time while maintaining quality service is a priority for us, and we're glad we could return your car to you on the same day. Warm Regards, Michael Hill mhill@benzelbusch.com

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