Omar Ihjul | Page 29

E3657 Best experience I've ever had at a car dealership! Mike had a car waiting when I arrived based on what I wanted; I immediately fell in love with the 2 Best experience I've ever had at a car dealership! Mike had a car waiting when I arrived based on what I wanted; I immediately fell in love with the 2010 traverse he picked. He and Omar had the deal done very quickly and I got the car in immaculate condition. More

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No Regrets love my truck. If it wasn"t for bruce things would of went south real quick , thanks for all your help, and excitement , I did manage to pair my phone so I don"t ha If it wasn"t for bruce things would of went south real quick , thanks for all your help, and excitement , I did manage to pair my phone so I don"t have to buy another truck .I wish someone would review the dinner never did get a chance to eat there ? and the way I was rushed out of there the day I returned and got my sticker coulda been a good chance. My feelings are a bit hurt and it was only week!! I left the table with alot of loose ends and questions . Im not really sure how n when im suppose to take care of my new truck which I plan on haveing for 20 years the relationship after the sale should be consisitant thoughout your departments someone from service and parts should have put that bed matt in the truck only took 2 mins ... the courtesy I guess is what it lacks ..and actions speck louder then words. Paul V More

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Great experience! After an awful experience at Baystate Dodge, my husband and I decided to head to Imperial Chevrolet. I had read many positive reviews regarding this d After an awful experience at Baystate Dodge, my husband and I decided to head to Imperial Chevrolet. I had read many positive reviews regarding this dealership and I am very glad we decided to head here. Our sales guy Mike was wonderful. He showed us various Equinox's and a Terrain that would fit the needs of our growing family. He never pressured us into anything and allowed us to view as many as we could so we could make an informed decision. We initially chose another Equinox but I had seen one on the website for a few thousand less, and as soon as I mentioned it to Mike we hustled back outside and checked it out. We then decided that was the vehicle for us. Mike had our trade evaluated and gave us what we feel was a fair price. There was no ridiculous low balling or back and forth. The entire finance experience was wonderful as well. Omar was fantastic with us and never made us feel judged due to our slightly challenged credit situation. We received a great rate and did not have to deal with any hassle. Our Equinox had to undergo some minor repairs, nothing major and the dealership was wonderful through that entire process. On the day we were told my Equinox was all set and ready to come home. we were involved in a fairly serious accident while in the dealer rental we had. Everyone was ok but spending the night in the hospital while 8 months pregnant and very stressed out was not fun. I felt terrible regarding the dealer car and Mike was wonderful when my husband arrived at the dealership the next day. He was more concerned that we were ok rather than worrying about the car. Thank you to all the wonderful employees that made our very stressful weekend much less so and when it comes time for us to purchase another vehicle I know exactly where to go. More

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Excellent focus on the customer My husband and I visited Imperial about 18 years ago and had a terrible experience. In the need for a new vehicle we visited a dealer in Rhode Island My husband and I visited Imperial about 18 years ago and had a terrible experience. In the need for a new vehicle we visited a dealer in Rhode Island and felt that sleazy car buying method of, we have this great car and this is the best deal. We ultimately left the dealership after two hours. My husband decided to drive to Imperial as several of his friends had recently purchased used vehicles there, I was very skeptical based upon our poor visit 18 years ago. Upon arrival on a very rainy Sunday afternoon, the sales manager Tim Donohue immediately greeted us and offered assistance. My husband (being rather upset about the last two hours wasted at the RI dealership) responded with "Hi, could you give me a few minutes to just look around to see if there is anything that interests me" Timmy responded with sure let me know if you need something. After identifying two trucks that met our criteria we began walking back to the building. A nice young man, Jake Kral, met us in the lot and asked if we had questions. (definitely coordinated by Tim, but gave us the space we needed). Jake asked good questions about what our needs were and did not try to pressure us into what the best deal was. Upon taking the truck for a test drive we learned that Jake was new to the firm, he clearly had been studying up on his knowledge of vehicles and the culture of the company. He tried to connect with us and made the experience pleasurable. Shortly after getting comfortable with the truck, the numbers are what really mattered. Jake and Bruce D’Ambra came to us and shared what they could about the factory incentives and gained more information about our needs. From there we met directly with the finance manager Omar Ihjul, it was nice to work directly with the finance manager and for him to work for us. Omar talked about options for financing and we felt as though everyone from Imperial was there to work for us, not just to make a sale. Omar worked through several banks to seek out the best rate for us and we ultimately bought our new vehicle from Imperial. I felt valued with every interaction I had, I look forward to continuing to work with Imperial for future sales and will refer everyone I know to Jake, Bruce, Tim and Omar!! Thank you again More

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I have rated this dealership with high ratings because, the staff worked very well with me and my wife helping us to find the right truck and the right price for our budget. Omar Ihjul spent a good deal the staff worked very well with me and my wife helping us to find the right truck and the right price for our budget. Omar Ihjul spent a good deal of time trying to get the financing at an exceptable amount. we had a great time and would recommend Imperial to everyone. Thank you...Willis and Donna Leonard. More

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Mike was super to deal with. No games, just got to the bottom line and made the deal. Very professional and courteous. We bought two vehicles from him in a two week time period. Highly recommended. bottom line and made the deal. Very professional and courteous. We bought two vehicles from him in a two week time period. Highly recommended. More

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I just purchased a 2014 Chevy Equinox LT on Monday 3/17. I worked with Amanda who is a new sales rep and want to share what an excellent car buying experience I had. She is very customer focused; listened I worked with Amanda who is a new sales rep and want to share what an excellent car buying experience I had. She is very customer focused; listened to my concerns and answered all my questions. After my test drive she teamed up with an experienced rep, Colby, to continue the process. The camaraderie and teamwork at this dealership stands out, it is truly amazing! We discussed several models and trims and the three of us looked at more cars. Once I made the decision to purchase the Equinox, Amanda & Colby said I would be able to take the car home that same day. While I worked with Omar on the financing, they ensured the car was detailed and ready with a full tank of gas. Omar made the finance portion of the day go very smoothly with his attention to detail and focus on my needs as the customer. I had a trade-in and to save me a trip back to Mendon, Amanda followed me home to get the title to my car to ensure the registration was done timely. Great follow-up by Amanda. She called me the next day to ensure I was happy with my new SUV and to see if I had any questions or concerns. Tuesday night she called to let me know the registration was in, I made arrangements to meet her Wednesday morning. On Wednesday we discussed different features on the car and she showed me how to pair my smart phone up with the car. This is my first SUV and I am enjoying it very much. I will highly recommend Imperial Chevrolet to others. More

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I purchased a 2012 Impala in March and wrote the following note to Imperial Chevrolet: I came in this morning after looking at your website for months. Had my eye on a beautiful 2012 silver Impal following note to Imperial Chevrolet: I came in this morning after looking at your website for months. Had my eye on a beautiful 2012 silver Impala. I met Willie Landry, drove the car I had been looking at, and Willie took a test drive with me and then took me through the buying process. He introduced me to Omar Ihjul, who helped me with the financing end of the sale. I was driving the new car home within an hour and a half of arriving at Imperial. It was the best car buying experience I have had! And an added benefit was looking at all the terrific sports memorabilia in the showroom. Thank you, Willie and Omar! More

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