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54 Reviews of Omar Carranza
Verified Customer
Helpful 
January 12, 2024
I'm usually the first to complain about dealerships and in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. The replaced non OEM parts for OEM ones, even though my vehicle was now out of warranty. (initial repair done under warranty) To top it off, they did it in 1 day less than anticipated. Thanks Omar, Kraig and service team. More
by WATSON.ROBIN
Other Employees Tagged: Kraig Westberg
January 12, 2024
I will be back. Courteous and had my vehicle back when promised. Communicated very well Courteous and had my vehicle back when promised. Communicated very well More
by PANA434
Other Employees Tagged: Bridget Hofer
January 06, 2024
Took over 10 minutes to check me in for an appt for an oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurr oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurry and was going to be late to a meeting. Tried to tell me I had to pay $100 when I had Jeep Wave. Horrible customer service from someone who’s supposed to be a manager. He made me feel uncomfortable and intimidated. More
by nicole.e.cacialli
Other Employees Tagged: Kraig Westberg, Mariah Telesa, Bridget Hofer
January 01, 2024
Customer service is not much better than A computer. Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up. While I understand, pricing issues, dealership needs to figure out how to reduce cost it customers. This will make you lose a lot of customers and respect those customers. More
by H.WHITFIELD
Other Employees Tagged: Dan Forrest, Dennis Schlotfeld, Mariah Telesa, Bridget Hofer , Alyssa Brown
December 26, 2023
Friendly employees. The lot and buildings are tidy and clean. The service was performed quickly, however, the car had oily hand prints on it when we picked it up. The lot and buildings are tidy and clean. The service was performed quickly, however, the car had oily hand prints on it when we picked it up. More
by EDSALLIA
December 18, 2023
15/10 best service team in town! Brigitte is phenomenal! Very personable and friendly! Will be back! Brigitte is phenomenal! Very personable and friendly! Will be back! More
by bai.mills11
Other Employees Tagged: Dan Forrest, Krystal Neligan, Ken Fisher, Gabe Roosevelt, Dennis Schlotfeld, Kraig Westberg, Mariah Telesa, Bridget Hofer , Alyssa Brown
December 07, 2023
Dealership told my mom that the diagnostic would cost $105… it came out to $215… THEN they quoted me 10k to fix some things on my pickup.. took it to a LOCAL mechanic And I'm getting my truck fixed for $105… it came out to $215… THEN they quoted me 10k to fix some things on my pickup.. took it to a LOCAL mechanic And I'm getting my truck fixed for 3k… don't don’t take your vehicles to dealerships they’ll rob ya every time!!! More
by AMANDA2GOODWIN
