Omar Carranza | Page 2

Very helpful and let me know everything that I needed to know. Would come back again know. Would come back again More

by OMAR.Z.CARRANZA19 Verified Customer Verified Customer

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Looks nice. Clean and organized. not as much inventory as in previous years. Service dept is responsive. Clean and organized. not as much inventory as in previous years. Service dept is responsive. More

by russhope Verified Customer Verified Customer

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Omar was awesome, he answer all of my questions and took good care of my Jeep! good care of my Jeep! More

by ESTEFANIA021216 Verified Customer Verified Customer

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The service was great. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner. More

by DONN.WETMORE Verified Customer Verified Customer

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Took my ram 1500 eco diesel to them for close to $8000. 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold fro 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold from sitting so long, the battery was completely dead, parts were left in the bed rolling around, the recall work was never completed, and the turn signal out warning popped back on the second I drove away. (One of the issues I asked to be fixed and was originally charged for). Took It back to them promptly, and Says they can’t duplicate the issue but refuse to drive it to duplicate the issue. Kraig the service manager will not stand behind his technicians work, is full of ticky tacky petty charges to try and not drive the vehicle to duplicate issues. I offered to let their tech drive my vehicle after hours and over weekend. He basically refused. When truck is picked up it doesn’t even make it home before triggering the issue I brought it to them for twice now. Do not trust Kraig or his team for competent work or even a general customer treatment. They will probably say I’m an ex employee who has a grudge, however I have been bringing my vehicles to Lanphere for years and have purchased 4 of my last 5 vehicles from them because they are a great organization, Kraig single handedly ruined a 10+ year relationship. Other than Kraig and the newberg dodge team the Lanphere organization was a wonderful group to work for. Sad to see…. More

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Excellent service as usual, big thanks to Bridget and the whole service team at Newberg Dodge! whole service team at Newberg Dodge! More

by ETHAN.RILEY.CATES Verified Customer Verified Customer

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Omar kept me up to date on the process. I felt like he was taking care of only me. I felt like he was taking care of only me. More

by tnpersse7926 Verified Customer Verified Customer

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Both Kraig and Omar were Amazing. Thank You, for taking me as a walk in. Thank You, for taking me as a walk in. More

by AUMIAT04 Verified Customer Verified Customer

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Omar was attentive, detail oriented, comminicative, and seemed to have my interest at heart. He returned calls. seemed to have my interest at heart. He returned calls. More

by tnpersse7926 Verified Customer Verified Customer

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Omar was knowledgeable and friendly. He kept us informed on the progress. Thr job was completed in a timely manner. Thank you Omar! He kept us informed on the progress. Thr job was completed in a timely manner. Thank you Omar! More

by KHSENNETT Verified Customer Verified Customer

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