Olivia Kasper
Olivia Kasper at My Auto Import Center
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Olivia Kasper | Page 22

Subaru Warranty Administrator

My Auto Import Center

1860 East Sternberg Rd.
Muskegon, MI 49444

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4.7
224 Reviews

I’ve been in the customer service industry for 20+years. I joined the car industry because I’ve always been interested in automobiles and how they work. I’m a proud cat mom of two fur babies. I am an enthusiastic plant lady so you’ll always see a plant at my desk.

Dealership Experience

3 yrs, 10 mos

Industry Experience

3 yrs, 10 mos

Languages Spoken

English English

4.7

224 Reviews

Write a Review

224 Reviews of Olivia Kasper

June 17, 2021

Dealership Rating
Employee Rating

This was the best service I have had since taking my vehical to this service center. Friendly staff, comfortable waiting room, Super fast service, quality workmanship, and great follow up to boot. I wou More

by SGTRMMJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Larry Ryan , Shamir Austin #090, Isaac Carlson #H39,

Jun 18, 2021

My Auto Import Center responded

Ray, thank you for the AMAZING five-star review! We love hearing you were given exceptional customer service while visiting our service department. Thank you for trusting The My Auto Group team with your business!

June 17, 2021

Dealership Rating
Employee Rating

Courteous, friendly, helpful and above all efficient. I'm only adding letters to get up to the minimum limit, so still four to go. BAM More

by DJOFAMUSK
Recommend Dealer
Yes
Jun 18, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group with your business!

June 15, 2021

Dealership Rating
Employee Rating

I was quickly greeted and my vehicle was checked in. I was just there for an oil change but I was still asked about any other concerns I may have. Service was quick and efficient. Staff was friendly and k More

by SubieLife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 16, 2021

My Auto Import Center responded

Thank you for the five-star rating! We love hearing our team at My Subaru of Muskegon was quick and efficient and that you were 100% satisfied with your visit. Thank you for trusting our team with your business!

June 10, 2021

Dealership Rating
Employee Rating

Each time I come in for an oil change I do a walk around. Each time I find oiling hand prints or smudges on the hood or the door. This time I also have oil that ran off my push bar and bumper🤬 More

by Dhog06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Byrd Harderman Jr

Jun 10, 2021

My Auto Import Center responded

We are very sorry to hear you were not 100% satisfied with your most recent experience at our dealership. We hope to improve upon your experience. Please contact our Service Manager, Javid Zahir, via email at jzahir@themyautogroup.com or our Assistant Service Manager, Jim Pruitt, at jpruitt@themyautogroup.com. We look forward to hearing from you so we may remedy this situation.

June 09, 2021

Dealership Rating
Employee Rating

I love this dealership! Everyone is so welcoming. I am asked by at least a half a dozen people if I have been helped or need anything. Way better experience than at the Grand Rapids location. More

by J.KROLL27
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jun 10, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were 100% satisfied with your most recent visit to our dealership. Thank you for trusting The My Auto Group team with your business!

June 04, 2021

Dealership Rating
Employee Rating

Fast, great service, when in early and they got me right in. Waiting area was fine and nice being able to walk around and look at new cars More

by BREDIN53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 07, 2021

My Auto Import Center responded

Thank you for the awesome review! We love hearing you were given exceptional service from The My Auto Group team. Thank you for trusting My Auto Import and My Subaru of Muskegon with your business!

June 04, 2021

Dealership Rating
Employee Rating

Great service, very friendly staff, and very helpful even after I had left the dealership with my car! I highly recommend working with this dealership. More

by efreeman4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 07, 2021

My Auto Import Center responded

Thank you for the amazing review! We love hearing you were given exceptional service from The My Auto Group team. Thank you for trusting My Auto Import Center and My Subaru of Muskegon with your business!

June 04, 2021

Dealership Rating
Employee Rating

This was my first time coming to my import center for service, I was running a bit late due to my wife’s Dr’s appointment, call an was told “to keep the appointment. Waiting room was really nice, service More

by katentroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 07, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were given exceptional service from The My Auto Group team and that you love the amenities found in our waiting room. Thank you for trusting My Auto Import Center and My Subaru of Muskegon with your business!

June 03, 2021

Dealership Rating
Employee Rating

Great service. Just had my highlander serviced for it's 15000 check up. Took the car back as soon I arrived. I was out and on my way in 30 minutes. Thanks again for the prompt service. I also had to chang More

by sandwalker47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2021

My Auto Import Center responded

Thank you for the AMAZING review! We love hearing you were given exceptional service from our Service Advisor, Olivia Kasper. Thank you for trusting My Auto Import and My Subaru of Muskegon with your business!

June 01, 2021

Dealership Rating
Employee Rating

I have been pleased with the purchase of my 2020 Toyota RAV4 and the service I have received thus far from the dealership. I will continue to take my vehicle here when I am in the area. More

by ANN.M.BLUME
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Byrd Harderman Jr

Jun 04, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were given exceptional service from our The My Auto Group team. We hope you enjoy your 2020 Toyota RAV4. Thank you for trusting My Auto Import and My Subaru of Muskegon with your business!

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