Ojo Awe | Page 6

THIS DEALERSHIP LOVES SENDING OUT "BAIT AND SWITCH" TYPE FLIERS IN THE MAIL AND LOYALTY TO LONG TERM CUSTOMERS IS NON EXISTANT. THE SALESMEN ACTUALY FIGHT WITH EACH OTHER AND THE BUYING PROCESS SWITCH" TYPE FLIERS IN THE MAIL AND LOYALTY TO LONG TERM CUSTOMERS IS NON EXISTANT. THE SALESMEN ACTUALY FIGHT WITH EACH OTHER AND THE BUYING PROCESS IS UNCOMFORTABLE. I HAD TO GO TO TOYOTA CORPORATE TO REMEDY WHAT SHOULD HAVE BEEN A SIMPLE WARRANTY FIX. THE OWNER OF LIPTON COULDN'T HAVE CARED LESS. HE ALSO TRIED TO CLAIM CREDIT FOR CORPORATE SENDING ME A CHECK TO COVER MY COSTS. HE WAS THE REASON I HAD TO CONTACT TOYOTA CORPORATE! THERE IS A BRIGHT SPOT AND THE ONLY ONE THAT I HAVE FOUND. SERVICE MANAGER SEAN KESSON. HE HAS GREAT PEOPLE SKILLS AND IS TOP NOTCH OVER ALL. HE UNDERSTANDS HOW TO SPEAK TO CUSTOMERS....HE SHINES IN A PLACE WITH FEW SHINIG AREAS. (THE SHUTTLE SERVICE BACK TO WORK IS ALSO NICE.) I SEE MR. KESSON FOR MY DEALER REQUIRED WORK, NOW AND IN THE FUTURE. EVEN WITH THE TWO NEW VEHICLES THAT I RECENTLY PURCHASED ELSEWHERE. LIPTON CAN THANK MR. KESSON FOR EACH AND EVERY DIME THAT I GIVE THEM. More

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My email to Lipton Toyota " I emailed you My email to Lipton Toyota " I emailed you previously in regards to my purchase of a 2013 Toyota Camry Hybrid on Sunday 6/30/13 that is infested wit My email to Lipton Toyota " I emailed you previously in regards to my purchase of a 2013 Toyota Camry Hybrid on Sunday 6/30/13 that is infested with ants. I purchased a new car because I wanted a clear and free driving experience, with no stress. This whole experience has been beyond stressful and frightful (due to my new car being infested with large red ants which I am allergic to ant bites). I did bring the car back to Lipton on Tuesday July 1st for service. Andrew from the service department, Juan from internet sales and his boss assured me that this problem will be taken care. But unfortunately it has not been taken care of. I received my car back from service on Wed July 3rd only to discover the red ants are still invading my "new" car. I contacted Lipton on July 4th only to speak to the manager Hakeem he advised me to bring the car in again July 5th. At this point I am outraged, stressed, annoyed and afraid of the serious health effects they may occur from an ant bite. The customer service is I received from Lipton on this matter has been unacceptable. The energy I have spent on phone calls, emails and travel to resolve this matter with no results is intolerable. To sell anyone a car with an ant infestation is unacceptable, dangerous and a shady business practice". After all that my "new" car was finally fumigated again and is ant free. More

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I had been researching getting a Hybrid Camry and Sienna on a lease for some time. My recent contact with Lipton Toyota was through Barbara and Jason. Even though there no response to my email but when I ca on a lease for some time. My recent contact with Lipton Toyota was through Barbara and Jason. Even though there no response to my email but when I called Barbara she immediately got Jason involved and surprisingly Jason remembered me from two months ago when I was looking for the car originally but had to hold back any credit changes for two months due to home loan refinance closing. Jason got back to me within two hours with actual stock #s of the cars and the pricing. I decided it was best to walk in discuss pricing as I was ready to do the lease. Jason took time to find the cars that matched my criteria and fortunately the two cars available were both right. Jason handed me over to Ojo who I think is a good salesman because he knew I had already made up mind on the cars and now it was important for me to work on the numbers rather than test drive any other cars. I love working with numbers and I knew what my price point was. So I gave my prices for those cars to Ojo. A few minutes later I met Ira who was the sales manager who decided yay or nay on the deals and he was very surprised on how I had come up with my pricing. Even though he was surprised at the price I wanted, what I really liked is that at no time during my dealing with him he was disrespectful or discounting of my research on pricing. Ira's approach was so much different than attitude of the so called managers that had made me walk out of two other dealerships. Having gone back and forth a few times and explaining to Ojo and Ira, how I came up with the numbers, we agreed on numbers not very far from what other dealers were offering but the the way Ira treated me made the difference between me doing the deal vs walking. Once we finalized the deal, I worked with Jeff in finance. Jeff is probably the coolest finance guy around. He explained everything in detail as this was my first lease and even though it was 10 pm, didn't show any sign of hurry but took the time to answer my questions. I could not take delivery of either car that night because I was alone and had my own car with me. Next morning I called the dealership from CarMax where I had decided to sell my cars and Ira and Ojo arranged pick up. Ojo drove himself and picked us up and spent time explaining the features of the Sienna to my wife. Bottomline, I got a pricing very close to what wanted but what stood out here was 5 different employees of a car dealership all treated me with respect, listened to me and made this deal possible. Kudos to everyone at Lipton Toyota. More

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