Norman Frantz
Norman Frantz at Al Hendrickson Toyota
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Norman Frantz | Page 2

Service Manager

Al Hendrickson Toyota

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
366 Reviews
4.4

366 Reviews

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366 Reviews of Norman Frantz

May 27, 2023

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Fast and speedy service! Very courteous and professional! Great costumer service, would definitely recommend to friends and family. More

by ANDRESSASSI
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Recommend Dealer
Yes
May 30, 2023

Al Hendrickson Toyota responded

We're thrilled you appreciated the courteous and professional service at Al Hendrickson Toyota! Thank you for taking the time to share your experience. Come back to see us anytime!

May 24, 2023

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Very courtesy and clean Friendly staff and quick to service you and get your work done in a as quick as possible time frame. More

by SJONES6309
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Jackson, Oscar Vizcarra , Jennifer

May 24, 2023

Al Hendrickson Toyota responded

We're so glad to hear that you had a pleasant experience with us at Al Hendrickson Toyota! Providing our customers with excellent customer service and a clean environment is important to us, and our team is always here to provide you with quick, efficient service. Until next time!

May 22, 2023

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Excelente people , with attention a public , and calm! The best ! Another people’s on side their is terrible More

by BANDEIRA.KARINA
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Recommend Dealer
Yes

Other Employees Tagged: Oscar Vizcarra , Juan Diaz

May 23, 2023

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

May 20, 2023

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Brought my car in for factory recall on the paint. Waited 3 weeeks for a response and Was told to go to another dealer . Word on f mouth is the best advertising … unless I hear from management… my More

by RJAYGOLF
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Recommend Dealer
No

Other Employees Tagged: HENRY DELGADO , Shedrick Anderson

May 31, 2023

Al Hendrickson Toyota responded

We're sorry to hear about the delay in our response time regarding your factory recall. We understand your frustration and apologize for any inconvenience this may have caused. We would like to make things right with you. Without your full name, I cannot locate your contact in our system, but please don't hesitate to reach out to me directly so we can assist with your concerns. Thank you. Norman Frantz - Service Manager - 954-545-6931

May 16, 2023

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Love my service writer Wilnord Charles, and all the other fine folks in the service dept! More

by photosbysusancc
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Recommend Dealer
Yes
May 17, 2023

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Wilnord and hope to see you again at Al Hendrickson Toyota!

May 14, 2023

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I was provided with quick and efficient service. I will definitely be back for all my services. More

by alexisrivera22
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Recommend Dealer
Yes
May 15, 2023

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

May 06, 2023

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Highly efficient and very well orchestrated. Excellent customer service. I look forward to working with them in a near future! More

by RONALD.SCHREURS
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Recommend Dealer
Yes
May 08, 2023

Al Hendrickson Toyota responded

Ronald, it's our pleasure to deliver thorough and professional customer service! We also look forward to continuing our relationship with you at Al Hendrickson Toyota!

April 21, 2023

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My wife, my son and daughter-in-law and myself consider Norman Franz like family. We all feel in good hands with any Automotive problems or simple servicing needs. We have been with Al Sr., Al Jr. and Toy More

by rick.waldman
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Recommend Dealer
Yes
Apr 24, 2023

Al Hendrickson Toyota responded

We are grateful to have you all as part of the Al Hendrickson Toyota family, Rick! It's wonderful to hear that Norman Franz has taken such great care of you all over the years. Thank you for trusting us with your automotive needs and for sharing your experience with the team.

April 20, 2023

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Hendrickson Toyota is the best car dealer in Fort Lauderdale areas the people there are professional and caring treating everyone as a human being.More power to your Company .God Bless. More

by ymigrino49@gmail.com
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Recommend Dealer
Yes
Apr 20, 2023

Al Hendrickson Toyota responded

We are so happy to see your kind words about our dealership. It means a lot to us that you felt cared for during your visit to Al Hendrickson Toyota. Thank you for your support!

April 11, 2023

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Employee Rating

The load up job service man suckered me into buying a car battery that he told me was different than TrueStart and thats why I was paying 188.00 instead of 50 percent off on another TrueStart battery that I More

by PKEMEN
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Recommend Dealer
No
Apr 24, 2023

Al Hendrickson Toyota responded

I sincerely apologize for any confusion and miscommunication that took place during this experience. It's never our intention to mislead our customers, and I'm very sorry if your visit wasn't as seamless as we aim to deliver. I'd appreciate the opportunity to address this feedback and see if there's anything I can do to help. Please consider contacting me directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 26, 2023

PKEMEN responded

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