Nitin Bassi

Walter provided the customer service I expected from purchasing a new vehicle, extremely helpful, thank you so much Walter for your service. Nitin also went above and beyond to assist and walk away as a purchasing a new vehicle, extremely helpful, thank you so much Walter for your service. Nitin also went above and beyond to assist and walk away as a satisfied customer. If any current or new customer sees this review, I recommend you go to Walter More

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I bought a CPO 2017 MDX from this dealership and problems started the first week of the purchase, the service department worked to address my issues but the amount of time spent back and fourth to the dealer started the first week of the purchase, the service department worked to address my issues but the amount of time spent back and fourth to the dealer was a terrible experience considering the car was sold as CPO. On 09/25/2023 we were driving on the Garden State Parkway and the driver seat collapsed while driving and i almost crashed the vehicle. I took it to the dealer to find out the car is out of warranty and the seat is considered as normal wear and tear. The dealer gave me a quote for 3,000.00 to get the seat fixed which is unacceptable. I was told to contact Acura Client Relations which i did and they stated its not a manufacturer issue and will not cover the cost, thats unacceptable as well. This is my 3rd Acura and i will not purchase another because of this experience at this dealership. More

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I am lost of words, its like I was asleep, I was completely taken advantage of at this dealership. From beginig to end everything was written down in a scrap peice of paper in a rush, at the close o completely taken advantage of at this dealership. From beginig to end everything was written down in a scrap peice of paper in a rush, at the close of business. We worked out without any meaningful paperwork or copies. They handed my son a usb disk and told him that everything about the vecle transaction was there but when we printed it out after 4 days, nothing was there regarding the price, fees, etc. The 2020 Acura RDX had no inspection sticker on the windshield. Is the car realy certified? was any work done on the car? How much did we pay? I know we put down $12,000.00. The brake is bad, I am comletely shocked. Even the financing from Wellsfargo was communicated to us verberly no paperwrk was given to us. More

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Upon obtaining another lease through Walter I can say he will always be my go to. will always be my go to. More

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I purchased a used 2019 tlx 5-2-22, and needed service on 5-3-22. In and out of service for the past 6+mon. Engine light on for more than 4 months. From needing break fluid to needing 2 catalytic converters. 5-3-22. In and out of service for the past 6+mon. Engine light on for more than 4 months. From needing break fluid to needing 2 catalytic converters. I made my 1st and 2nd payments on my loan, while my car was in service. AC didn't work for the whole extremely hot summer. Many wouldn't believe just how much I went through. All the while I'm being told it takes time to get out of contract. Six months later I was told that if I wanted out of my contract my down payment would not be refunded and I would walk away with nothing, or may even a balance on loan to be paid by me. Feeling frustrated and defeated I allowed them to do what little they can and finally stopped fighting. I HAD A HORRIBLE DISRESPECTFUL EXPERIENCE FOR 6+MONTHS!!!. P.S.The "response" from DCH is a JOKE. DCH is cool with making you feel like a FOOL for dealing with them.I've called 1-2 times a day everyday since DCH'S "response", not even one call back.. Steve Hodossy must be a computer generated mythical entity. DCH continues to be the most regrettable purchase I've EVER made. Thank you DCH AND NOW STEVE HODOSSY FOR THE CONTINUED DISRESPECT!!! DCH Montclair Acura (Owner) 2 weeks ago Hi Michelle, I regret to learn about the issues you have experienced with the used vehicle you purchased and understand your frustration. If you would give me the opportunity to address your concerns, I would appreciate it, thank you. Steve Hodossy ZsoltStevenHodossy@lithia.com Fixed Operations Director More

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This is the second vehicle I’ve brought home from DCH Acura, and I can’t thank them enough for their amazing service from start to finish. From sales with Walter, management with Nitin, and finance with Acura, and I can’t thank them enough for their amazing service from start to finish. From sales with Walter, management with Nitin, and finance with Vipin - nothing short of quality service! They met all my needs and got me in & out in my new vehicle so quick! The entire process was seamless and I was able to come home in a vehicle I love - don’t think twice about visiting this dealership! More

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Welcoming,Professional & attentive every employee i had an encounter with from the receptionist when i walked in til the end with Al Reci & Walter Goldman i appreciated all of the service i definitely chos an encounter with from the receptionist when i walked in til the end with Al Reci & Walter Goldman i appreciated all of the service i definitely chose the right choice going to this dealership. More

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Had a relatively pleasant sales purchase however everything thereafter from this dealership is a 0! Couldn’t reach my sales, calls went answered and despite kindness was hung up on to avoid answerin everything thereafter from this dealership is a 0! Couldn’t reach my sales, calls went answered and despite kindness was hung up on to avoid answering questions. That was sales. Service wow! Another nightmare! No one calls, updated, multiple calls just for very basic information, have you seen or evaluated the repairs on a brand new vehicle with major technical issues and when it maybe ready 1 day 25 days whatever! But no one ever calls back or responds to messages other then Maureen, who takes the information and says expect a call back. Guess what never does. Avoid this dealership at all levels! More

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I want to recognize the exemplary service I received at DCH Acura in Montclair from Walter and Nitin. I had them working hard for me on two separate days and they were amazingly professional and patient. DCH Acura in Montclair from Walter and Nitin. I had them working hard for me on two separate days and they were amazingly professional and patient. I would like to thank them for everything and urge everyone to look them up when they you are in the market for your next vehicle. More

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Excellent experience overall. Walter Goldman is the best! We’ve been going to Walter for 15 plus years and never been disappointed. Walter is courteous, knowledgeable, and extreme Walter Goldman is the best! We’ve been going to Walter for 15 plus years and never been disappointed. Walter is courteous, knowledgeable, and extremely effective in closing deals. He is direct and factual. I feel we get less of the usual banter at a car dealership. I highly recommend Walter. Nitin and Al were also extremely helpful throughout the whole process as well. I highly recommend DCH Montclair Acura. More

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