Nik Novotny | Page 28

great as always Always get greeted by friendly service advisors. The service department does the job. Was told it would take an hour and a half, but was in and out in Always get greeted by friendly service advisors. The service department does the job. Was told it would take an hour and a half, but was in and out in an hour. Never had an issue with this dealership since I leased my Altima. More

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Fast and efficient service I came In for an oil change and they were very friendly and delivered speedy service. Great service department. Definitely will recommend to family an I came In for an oil change and they were very friendly and delivered speedy service. Great service department. Definitely will recommend to family and friends. More

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great service center Service center is clean, the staff is nice and friendly and they greet you properly when you enter and the dealership. They are also very prompt! Sat Service center is clean, the staff is nice and friendly and they greet you properly when you enter and the dealership. They are also very prompt! Satisfied customer here. Thank you More

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Excellent new car purchase experience I just purchased a new Kia Soul+ from Luther Nissan Kia. It was a very pleasant and smooth process with special thanks to Tom Hagmeier, my Sales Prof I just purchased a new Kia Soul+ from Luther Nissan Kia. It was a very pleasant and smooth process with special thanks to Tom Hagmeier, my Sales Professional. He was very personable as well as professional in providing me with all the information I needed to make my purchase, and provided me with valuable pointers on using the technology and features in my new car. He was very effective at orchestrating the various steps in the purchase process, including the trade in of my old car. I also would like to thank Jamie Groth for taking me through the paper work and countless required signatures in a painless manner -- thanks to her good humor, sparkling personality and efficiency. In addition I worked with Dave Ramy, Brian Nerka and Nik Novotny. All were knowledgeable and pleasant and very helpful. ---- Thank you all for making my purchase experience a very enjoyable one. More

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Excellent Service First rate service - faster than expected - straight-forward stuff. No games. Excellent communication with customer. I wouild recommend this delaer First rate service - faster than expected - straight-forward stuff. No games. Excellent communication with customer. I wouild recommend this delaership service center to anyone, including family. More

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First service visit. I had my first oil change and had a bulb replaced. Good job! Car washed also! The waiting room is very clean and they have healthy snacks. I had my first oil change and had a bulb replaced. Good job! Car washed also! The waiting room is very clean and they have healthy snacks. More

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painless purchase I was very impressed with the service I received when I purchased my brand new Nissan Altima 2.5SV from JP Liesenfeld at Luther Nissan. JP listened to I was very impressed with the service I received when I purchased my brand new Nissan Altima 2.5SV from JP Liesenfeld at Luther Nissan. JP listened to all of my needs and found the perfect match for me. JP went above and beyond to make sure I understood all of the fabulous features in my new car and showed me how to use every one of them. Jamie was also incredibly helpful with the financing. I am a life long customer now! What a team! More

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Good experience Very nice dealership overall. Got oil change and tire rotation done. Was told that the service also covers a car wash but i only realized it later tha Very nice dealership overall. Got oil change and tire rotation done. Was told that the service also covers a car wash but i only realized it later that the car wash wasn't done. I will still recommend this dealership for the ease of booking and the overall customer service. More

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Oil change Great dealership, great service from Nik! I always enjoy coming in for service as the people are friendly, efficient and I get to see Igor too! Great dealership, great service from Nik! I always enjoy coming in for service as the people are friendly, efficient and I get to see Igor too! More

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Improved service since last year On my first trip to this dealership I wished I hadn't gone: Service was slow, people were rude, coffee was stale... basically everything you hate abou On my first trip to this dealership I wished I hadn't gone: Service was slow, people were rude, coffee was stale... basically everything you hate about going to a dealership. Maybe it was just a bad day at the office (for everyone), but I had such a bad experience that, for my next oil change, I drove all the way down to Burnsville's Walser Nissan so I could avoid this place. Fortunately, things are much better now and I'm glad I gave Luther Nissan Kia a second (and third, and fourth) chance. I don't know what changed internally with management, but employees are nicer/happier, the process is smoother, and the waiting room is cleaner than on my first trip. It seems with every return things just keep getting better. If they keep improving, I may have to buy a new truck here some day. More

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