Nicole McGowan | Page 4

Can't Recommend This Group Enough Cannot recommend the service department at this dealership enough. They reviewed a fairly substantial warranty claim that was rejected by another deal Cannot recommend the service department at this dealership enough. They reviewed a fairly substantial warranty claim that was rejected by another dealership and took my vehicle in without any issue. The whole team was fantastic and made every effort to ensure I was looked after from start to finish. There are literally 6 dealerships closer to me than North Star, but I can assure you that they will be my first call for service and sales moving forward. More

by Owen L Verified Customer Verified Customer

Helpful 0

Report | Print

.¸'/¬…≥"{?p;.loa The sales team, especially Nicole were very helpful. Turns out that the service team don't care or don't know a thing. PDI was absolute crap! Grease a The sales team, especially Nicole were very helpful. Turns out that the service team don't care or don't know a thing. PDI was absolute crap! Grease and marks all over the truck, fabric not colour matched and paint flaw. My wife insisted to get the paint flaw fixed. I dropped the brand new truck off Monday morning to receive a call on Thursday. "So sorry your truck will not be finished until tomorrow morning" . So you all know, the paint flaw is less then 5mm square at eye view of the passenger door. The next morning a phone call...paint did not match and we will have it fixed and completed by the end of day for sure". How is it that it took 4 days to get here and they are going to fix it in a few hours?????? I arrived at the end of the day, there is dust all over the interior of the new truck, marks all over the seats, a large scratch on the passenger seat near the head rest and tape marks all over the outside of the truck.....Hum new truck...not so new anymore. Last time they see the truck and last time they touch the truck. What a disappointment. More

by GiveUPNow Verified Customer Verified Customer

Helpful 0

Report | Print

From Purchase to Orientation From Nicole on the Sales team, to Sinny in Finance, to Chelsea on the Orientation team, everyone was an absolute pleasure to deal with. The entire pr From Nicole on the Sales team, to Sinny in Finance, to Chelsea on the Orientation team, everyone was an absolute pleasure to deal with. The entire process was a quick and friendly one and I would recommend this dealership to everyone. More

by HEIDI P. Verified Customer Verified Customer

Helpful 0

Report | Print

Good Service Being in the customer service business this is a important feature to me. Nicole being the salesperson is extremely good at her job, attentive, it was Being in the customer service business this is a important feature to me. Nicole being the salesperson is extremely good at her job, attentive, it was a pleasure to do business with her. Adam in the Finance department is good at his job as well. Was extremely helpful in getting me into my new 2017 escape working on all angles muchly appreciated. Overall I'm extremely happy with the overall help. More

by RICHARD32 Verified Customer Verified Customer

Helpful 0

Report | Print

Purchased a new truck My experience was great. That's the second vehicle in a row I purchased from North Star. I look forward to doing more business in the future! My experience was great. That's the second vehicle in a row I purchased from North Star. I look forward to doing more business in the future! More

by MIKEISAREF Verified Customer Verified Customer

Helpful 0

Report | Print

New F-150 purchase Nicole McGowan was very knowledgeable about trucks, very patient, very hospitable and was very pleasant to deal with. I would highly recommend her to Nicole McGowan was very knowledgeable about trucks, very patient, very hospitable and was very pleasant to deal with. I would highly recommend her to any potential customer. Nic Dalby and Tanya Letendre were also very informative to deal with. Tiffaney Hill was very informative about detailing and was also very helpful and pleasant to deal with. More

by BRYANBLE Verified Customer Verified Customer

Helpful 0

Report | Print

Oil change service Service was good as always - it is worth the drive to town for us! This time however - a cover/rubber piece was left off and hanging below the fron Service was good as always - it is worth the drive to town for us! This time however - a cover/rubber piece was left off and hanging below the front of the truck when we got home! More

by FLYCHICK Verified Customer Verified Customer

Helpful 0

Report | Print

Oil change and seat fix Quick and easy , ordered a part and it was fixed in no time . Friendly and smart staff . Always a pleasure from buying to servicing . See you again Quick and easy , ordered a part and it was fixed in no time . Friendly and smart staff . Always a pleasure from buying to servicing . See you again More

by MHWORKMAN Verified Customer Verified Customer

Helpful 0

Report | Print

Ford Escape We appreciatied Nicole's professionalism and friendly manner. She listened to the details that were important to us, and found the right vehicle that We appreciatied Nicole's professionalism and friendly manner. She listened to the details that were important to us, and found the right vehicle that matched what we were lloking for. Despite some delivery date delays, Nicole stayed on top of things which meant she even came into the office on her days off. She was sure to be there on pick up day, and was excited as we were with our new purchase! Thank-you Nicole, we couldn't be more thrilled! More

Helpful 0

Report | Print

Great service all around. Was please with all my dealings with northstar, they have been great and I would recommend them highly. Nicole was very friendly and easy to deal with Was please with all my dealings with northstar, they have been great and I would recommend them highly. Nicole was very friendly and easy to deal with. Francis made the whole finance experience easy to understand, he was thurough and efficient. Love my new truck and we will be going back when it's time for a new car. More

by FLYNN3 Verified Customer Verified Customer

Helpful 0

Report | Print