Nick Santarsiero | Page 2

Attention to details. Listen to potential buyers. Happy faces. When servicing, never bad news, for sure they are challenges. Customer satisfaction is a must. Listen to potential buyers. Happy faces. When servicing, never bad news, for sure they are challenges. Customer satisfaction is a must. More

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Have always had good service, prompt great people to deal with very friendly very nice waiting room with very friendly very nice waiting room More

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Friendly, great staff, happy staff, good coffee, good popcorn, Coldwater comfortable seating that’s car on the market for sale popcorn, Coldwater comfortable seating that’s car on the market for sale More

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A fantastic, fair and seamless experience! My go to Dealership!! Their customer service is exceptional! My go to Dealership!! Their customer service is exceptional! More

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Fantastic customer service from beginning to end! My go to Dealership for new car purchases! My go to Dealership for new car purchases! More

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!30K service for my wife's 2012 Mazda 3. As usual, Nick Santarsiero and his team delivered. Great service! Kindness! Professionalism! Care! Loved it! Miguel Alonso Santarsiero and his team delivered. Great service! Kindness! Professionalism! Care! Loved it! Miguel Alonso More

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Always great service and everyone is always friendly and engaging. I’ve bought 6 Mazda’s from them over the years and will continue to support this brand and this great dealership! engaging. I’ve bought 6 Mazda’s from them over the years and will continue to support this brand and this great dealership! More

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Fantastic place. Been with them for 15 years. Great service, care and friendship. Nick Santarsiero rocks!! Been with them for 15 years. Great service, care and friendship. Nick Santarsiero rocks!! More

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126K service for my wife's Mazda 3. As usual, Nick Santarsiero was phenomenal. Courteous, friendly, knowledgeable and client oriented when it came to service, professionalism and pric As usual, Nick Santarsiero was phenomenal. Courteous, friendly, knowledgeable and client oriented when it came to service, professionalism and price. Simply amazing!! You rock Nick!!!! More

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*May 2017* They forgot to contact me when my order for parts arrived and this was critical due to a recall. They also did a car wash without my knowledge that was a machine and damaged my vehicle. The tec parts arrived and this was critical due to a recall. They also did a car wash without my knowledge that was a machine and damaged my vehicle. The tech found my part of my car in the machine and they did not offer to repair the damage or even check the car after they did the recall repair. The tech says its common practice that they never check anything on the car before and after when they do recall repairs. *May 2022* I came back due to a critical recall again, I was greeted by the same service advisor (I should of known) with "oh I was going to contact you that the parts were not here". Luckly a few days prior I confirmed to have the parts for recall instead of wasting my time and gas. So instead he wasted my time again on re verifiyng my parts and should of contacted me prior instead of wasting gas. The same advisor did not apologize for his error on the parts verification, and when I came to pick up the car I was greeted with "Hey there trouble". Clearly the dealership has no respect to customers and the service they provide. I thought it was funny that the advisor said they had a video for my car pick up (was strange) for me to watch to verify pick up prior to pick up (this validates prior review). This tells me that they store information on customers and put comments about them and instead of correcting their prior opportunities the service advisors instead make jokes and call names to customers. As a fellow service manager I know this as practice cause my company stores information on how guests act as well but use that information to make experiences better over the pass several years (we store 7 years of data). This dealership needs to learn from the mistakes and opportunities and correct it... clearly the years have not done well with the dealership here. I am very happy that I have decided to end my 20 year relationship with Mazda here of owning Mazdas by trading in my Mazda for a new BMW (next time choose a different Mazda Dealership). Atleast at the BMW dealership Im greeted with respect and by name.... I hope people see this and avoid this place (I appreciate my 1.4 million views of my pictures to have a following to see this) More

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