Nick Salerno | Page 32

Scott Dupont changed how I view car salesmen We'd been looking to buy something for a while now. Scott greeted us outside and as always, I just wanted to take in the cars before getting 'involved We'd been looking to buy something for a while now. Scott greeted us outside and as always, I just wanted to take in the cars before getting 'involved' with someone. Over the next few hours though, Scott proved to be a true advocate for us. He was down to earth, attentive, compassionate, and very patient. Nothing shook him and he was clearly focused on making us happy while still doing his thing. All this while his manager was rude and abusive to him, and eventually to us when we returned with our trade. Scott remained on our side when Nick tried to reneg on the agreed upon value and afterwards, was extremely apologetic and caring throughout the process. A real gentle soul that obviously wasn't just trying to get the sale. We got the vehicle we were looking for with the features that mattered to us and eventually at the right price. Nick did have a say ultimately in that price, but his efforts were neutralized on the back end with his antics. It was Scott Dupont that kept us there or we would have walked out for sure. We walked out with a Honda, so we're happy and would follow Scott anywhere if we ever need a car again, regardless of the dealership that employs him. Thank you for the experience, Mr. Dupont and all the best in the future. Keep that integrity strong - it's rare in this day and age. More

Helpful 3

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Excellent customer service! My wife and I went to Honda Universe with specific needs and a tight budget. Manager Nick Salerno and sales associate John Lang dedicated their time a My wife and I went to Honda Universe with specific needs and a tight budget. Manager Nick Salerno and sales associate John Lang dedicated their time and focus to narrowing down our search until we found exactly what we wanted at a great price. My advice to anyone in the market for buying or leasing a car is to go into the showroom and speak directly with either of these two gentleman. It seems they can do more for you than advertised if you go talk to them in person. The car, the price, and the customer service all exceeded our expectations. Extremely satisfied, and will definitely recommend to friends. More

Helpful 6

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Great experience The sales team was attentive and helpful. Scott Dupont was professional and a pleasure to work with. All my questions were answered in a friendly ma The sales team was attentive and helpful. Scott Dupont was professional and a pleasure to work with. All my questions were answered in a friendly manner which made for a pleasant buying experience. More

Helpful 6

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GREAT CUSTOMER SERVICE Neil Goldstein took time to explain the vehicle and the options that it has. He made this experience great... I strongly recommend Neil as your Sal Neil Goldstein took time to explain the vehicle and the options that it has. He made this experience great... I strongly recommend Neil as your Sales Consultant. More

Helpful 5

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Great customer service I strongly recommend Kyle Crawley and the rest of the staff at Honda Universe of Lakewood. I told them exactly what I was looking for in terms of pric I strongly recommend Kyle Crawley and the rest of the staff at Honda Universe of Lakewood. I told them exactly what I was looking for in terms of price and they helped me pick out a car that suited my needs and fit my budget. Not one time did I feel like I was being pressured or swindled. I have worked in the customer service field for 10 years, and Honda Universe of Lakewood genuinely has phenomenal service. More

Helpful 5

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Best Dealer Ever Love Honda Universe of Lakewood. I have purchased many new vehicles over the years and what always seems a stressful investment was actually a joy. Ni Love Honda Universe of Lakewood. I have purchased many new vehicles over the years and what always seems a stressful investment was actually a joy. Nick Salerno and Anibal Guzman were courteous, prompt and very accommodating. They did their magic and put me in the vehicle I wanted without the haggling and stress. I love my new car and absolutely recommend this dealership. Thank you both so much. Looking forward to my visits for service. Thank you both again. I couldn't have picked a better dealer. Evelyn More

Helpful 6

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Worst Experiece Literally the worst dealership I have ever delt with will never do service there again or recommend this place to anyone. They had told me my vehicle Literally the worst dealership I have ever delt with will never do service there again or recommend this place to anyone. They had told me my vehicle was registered which it never was until 3 months later after it was totaled for 2 months so they registered a totaled vehicle. I purchased the car in July and just received the plates for it on 10/19. This dealership scams and allows people to drive unregistered vehicles. I had called many times asking why my car was never registered and no one was able to give me an answer. More

Helpful 4

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Right to the point with accurate and timely information Kyle was extremely helpful and knowledgeable and answered all of our questions without any confusion. The deal was exactly what was described to us an Kyle was extremely helpful and knowledgeable and answered all of our questions without any confusion. The deal was exactly what was described to us and he had us out of there as quickly as I've ever been from prior experiences at other dealerships. I would go back there the next time I am in the market for another Honda. BTW the car is GREAT! More

Helpful 4

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Excellent Kyle was a excellent sales person. He helped my Wife & I to purchase a vehicle. He was very pleasant & offered his services with a smile. He wasn't pu Kyle was a excellent sales person. He helped my Wife & I to purchase a vehicle. He was very pleasant & offered his services with a smile. He wasn't pushy, or forced us to rush to make a decision. My Wife & I would gladly recommend him to others who are looking for a vehicle. More

Helpful 5

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Smooth and Pleasant experience I went into Honda Universal and was greeted by Nick, and John McGraw. I discussed the CR-V model with them, I originally left a deposit for the CV-R I went into Honda Universal and was greeted by Nick, and John McGraw. I discussed the CR-V model with them, I originally left a deposit for the CV-R EX model. They held the car for me for over a month for I was waiting for funds to free up. Well after myself hold up the sale, I came in and asked John McGraw if I could change my selection even though they held the original car. John said no problem, what car do you want, I asked if they could get me the Fully Loaded CR-V AWD Touring model in Molten Lava. John checked and said no problem, when do you want the car? I told John My wife and I would come in on Saturday 22nd 2017. Also I asked John if he can add running boards on the CR-V for my wife, John replied no problem, John even gave me a great price on the running boards, Well my wife and I came Saturday morning I paid for the car in full, After That Kyle came and spent 45minutes going over all the Bells and Whistles. From the time I first set foot in the dealership, to the time my wife drove off everything was a Great Experience. If you are looking for a Honda, then this is the dealership to consider first, They put customers first, plus the atmosphere was friendly and no pressure to buy. A Big thank You to sales manager Nicholas Salerno, John McGraw Customer&Service Manager, and Kyle who went over the car with myself and my wife. Thanks again.Ken More

Helpful 1

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