Nick Pyle | Page 4

Best New Car Experience Ever.... BY FAR! Matt Dehler and the whole team at Northwest Hills are simply the best. I have purchased nine new vehicles in my life, from several dealerships in the Matt Dehler and the whole team at Northwest Hills are simply the best. I have purchased nine new vehicles in my life, from several dealerships in the new england, and I've always felt pressured, manipulated, or that the salesmen were not listening to me and considering my needs. Each time, they were more focused on selling their inventory, up-selling after market add-ons, or playing games with the sticker price and dealer's invoice. At Northwest Hills, the experience was COMPLETELY different. They were only focused on customer satisfaction, and about providing a rewarding customer experience. They even calling me back after the deal was settled to offer me more in rebates that were not available at the time we signed and I picked up my Jeep. Truly extraordinary, and worth the trip from anywhere in New England! More

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Never again! I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I walked into the service area and the man working that Saturday didn’t say hi or that he’d be right with me, so I stood there awkwardly until he asked for my name. I decided to pass on the tire rotation for the extra $20 (which when the appointment was made over the phone, it was offered like it was a courtesy) and had attitude and was told to wait in the designated area. I ended up sitting in the showroom because there was only two chairs and a couch and no room left at 9am. Nobody talked to me or even smiled while I was waiting, which also took over an hour. One of the main guys was pacing around the showroom, telling the salesmen to move the cars outside because “Kevin” wouldn’t like it there. He was super condescending and rude in front of customers. The cars in the showroom were covered with dirt, which I’d be more worried about over a car not parked in the right area outside. After the hour of waiting, I paid $90 for my synthetic oil change. After looking at my receipt, I was charged $20 in “labor” which looks like they charged me $20 for NOT wanting the tire rotation. The next day I went to use my washer fluid and the pressure wouldn’t even spray onto my windshield...this was Sunday. I tried called ALL week to get a hold of someone to hopefully get this new situation looked at and only got a voicemail for service. Friday afternoon I decided to press 1 for sales to maybe get a person in the phone, which worked, but the gentleman that picked up was beyond rude. He told me he’d take down my name, phone number, and “issue” and he would “personally” walk it down to service to ensure someone called...that was two days ago. I am beyond disgusted with this dealership and will drive the 45 minutes to other Jeep dealers. I went against the word of mouth I’d heard about Sullivan’s and figured an oil change would be local and easy, but after this experience, I will ensure NOBODY I know ever steps foot in this dealership again. More

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Amazing service! Bill Reudgen was my sales person -and found me exactly what I wanted. Nick in the Service Dept also outstanding. This dealership is the only one I wil Bill Reudgen was my sales person -and found me exactly what I wanted. Nick in the Service Dept also outstanding. This dealership is the only one I will go to in the future! Thank you all so much! More

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Brand new car damaged Brand new car had damage to hood. Have to drive over and hour back so they can fix it and use loaner until it's ready. Haven't been offered any other Brand new car had damage to hood. Have to drive over and hour back so they can fix it and use loaner until it's ready. Haven't been offered any other type of restitution for my time and inconvenience. A lot of miscommunication between sales and body shop. More

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Truly a pleasure to do business with. Bill Reudgen and the staff of Northwest Hills proved why they do the volume of business they do. I was very impressed by the knowledge and time that w Bill Reudgen and the staff of Northwest Hills proved why they do the volume of business they do. I was very impressed by the knowledge and time that was taken to address my needs. I was on my way home in the shortest time ever buying a car. Thank you to all who helped and I will definitely be back to buy again. More

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