Nick Palenzuela | Page 16

To Whom It May Concern, My name is Indhira Yungman. My family and I have been customers of your dealership for over 12 years, having leased/purchased several of your vehicles throughout that time. I My family and I have been customers of your dealership for over 12 years, having leased/purchased several of your vehicles throughout that time. I wanted to take a moment to congratulate you on two employees that have been nothing short of extraordinary, Mr. Nick Palenzuela, and Mr. Randy Ramos. While I do not possess the vocabulary to fully express my gratitude towards these two individuals, I will do my very best whilst being brief so as to be respectful of your time, which I am sure is limited. I visited your dealership for a service/repair appointment last Friday, March 3rd, 2023, in which I was delivered bad news regarding my vehicle and what it would take for me to have it repaired. Mr. Ramos and Mr. Palenzuela immediately took me under their wings and demonstrated a level of customer service that I have never experienced at a dealership, and my family and I have dealt with more than I can count. It is nerve-racking for me to visit a dealership, in large part due to the fact that I know nothing about cars and fear I will be taken advantage of. Not only did these two individuals not make me feel this way, but they did everything in their power to ensure that I felt like part of your Volvo family. Frankly, they were so kind, professional, honest, and courteous that I found myself having to look around to remind myself that I was at a car dealership and not at home! If this is the kind of service I can expect from your dealership I am certain that these two individuals have just secured you a customer for life. I have been sharing my experience with my family and friends as well, and given their reactions expect you may soon see more clients coming your way. Please commend and reward these two accordingly. My English is not great and it took me a long time to write this email, but these two deserve it. Sincerely, Indhira Yungman More

by iadgusa Verified Customer Verified Customer

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Prompt and courteous staff. Clean, comfortable lounge area. I was able to get work done while waiting for my service to be completed. Definitely recommend this service center. Clean, comfortable lounge area. I was able to get work done while waiting for my service to be completed. Definitely recommend this service center. More

by RONALDMCOLAS Verified Customer Verified Customer

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Always in great disposition to help. Friendly and professional staff. Great service! Will definitely come back. Friendly and professional staff. Great service! Will definitely come back. More

by willdi Verified Customer Verified Customer

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From making appointment to bringing car up and waiting for work to be done it all went smooth and nice. Waiting area is clean and accommodating and all staff from manager Nick Palenzuela to advisor Adam for work to be done it all went smooth and nice. Waiting area is clean and accommodating and all staff from manager Nick Palenzuela to advisor Adam always so nice and helpful. Even the young lady who checked my car in very nice. Thank you all. More

by HENTCHA Verified Customer Verified Customer

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Juan does a great job at letting me know what my car needs. Contacts me on a timely manner, and very polite over the phone. needs. Contacts me on a timely manner, and very polite over the phone. More

by pchiravallern Verified Customer Verified Customer

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Kept me waiting for 2. 5 hours. Also "car wash," was awful. They need to get their xxxx together 5 hours. Also "car wash," was awful. They need to get their xxxx together More

by viv Verified Customer Verified Customer

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Relatively quick to make an appointment. They provided a loaner in good condition with no hassle. Communication was good and timely. All in all a good service center. They provided a loaner in good condition with no hassle. Communication was good and timely. All in all a good service center. More

by dsterin Verified Customer Verified Customer

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Very helpful and solved my problems with my car. Everyone in the office is very helpful too. Everyone in the office is very helpful too. More

by kattthiel Verified Customer Verified Customer

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Always a great experience! ! The people are very knowledgeable, professional, accommodating, and competitively priced!! Also a great atmosphere with beverages, snacks, work stat ! The people are very knowledgeable, professional, accommodating, and competitively priced!! Also a great atmosphere with beverages, snacks, work stations with Wi-Fi, places to charge devices, etc., making it a great place to get work done while you wait!! More

by Bridget Verified Customer Verified Customer

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3.5 hours for an oil change. Appointment 8:30 am one customer in front. customer in front. More

by Mauricio.herrera Verified Customer Verified Customer

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