Nick Karichkowsky

There is an asian guy who works here who is very nice. Otherwise the counter workers are not outright rude, but extremely unhelpful. It takes at least 6 weeks to book service here no matter if you are t Otherwise the counter workers are not outright rude, but extremely unhelpful. It takes at least 6 weeks to book service here no matter if you are trying to book a maintenance service or have an issue and are unable to drive the car (meaning you will need to rent a car for the 6+ weeks it takes to get an appointment). They also NEVER have courtesy cars. Additionally, they try to talk you into unnecessary expenditures to inflate the bill. The last time we took my car in, they said I needed a new rim (over $1000) that they would need to order. They would not schedule the appointment to install it until it came in several days later but assured us that they would be able to install it before the long weekend. Of course, we had to call to confirm that the part had arrived and the person we spoke to then told us they COULD NOT guarantee installation before the long weekend. I love my XC60, but the poor service will likely keep me from purchasing another one. More

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I am 100% disabled due to Agent Orange. Sill Terhar Ford in Broomfield, CO brought their mobile service truck to my home to do some recall work and change the oil .. So very THANKFUL! .. Wh Sill Terhar Ford in Broomfield, CO brought their mobile service truck to my home to do some recall work and change the oil .. So very THANKFUL! .. What a BLESSING!🙏 More

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Do not take your vehicle here. Completely unprofessional and rude. Had a warranty repair scheduled that was coordinated through Ford corporate. The service advisor was incredibly unprofessional and would no and rude. Had a warranty repair scheduled that was coordinated through Ford corporate. The service advisor was incredibly unprofessional and would not even let us explain completely how we got to where we are with this vehicle. He actually walked away and wouldn't take the vehicle in. Again, the repair was coordinated through Ford corporate and they are helping us to get this work done. The repair is a valid warranty repair and this dealership is so unprofessional they won't even handle it. Not only are we never buying a Ford again, but we will NEVER go back to this awful dealership/service department. And they will be hearing from Ford Corporate. More

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A big shout out to Sill-Terhar’s Saturday morning Quick Service Lane! It’s the second time I’ve used them for a fast weekend repair. This time it was for a rear signal light replacement. They are friendly, Service Lane! It’s the second time I’ve used them for a fast weekend repair. This time it was for a rear signal light replacement. They are friendly, quick and efficient, and it’s great to have a place to go for those Saturday repairs ! More

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Took my vehicle to have recall work done, get an oil change and tire rotation, and get a check engine light analyzed and repaired. Nick Karichkowksy was my service advisor. During check-in, Nick assured change and tire rotation, and get a check engine light analyzed and repaired. Nick Karichkowksy was my service advisor. During check-in, Nick assured me he would call when he found out what the check engine diagnostic found. He also asked if I could leave my vehicle overnight and I told him to call me before doing that. I had to initiate conversations with Nick to find out what was happening with my vehicle. I dropped my car off for my appointment at 8 AM and had to call Nick at 2:30 PM to find out that the diagnostic had found a bad coolant bypass solenoid valve that needed to be replaced. He told me how much the repair was going to cost and I authorized the repairs. He also told me that the part was in stock and my car would be ready by 4:30 PM. I waited for a call from Nick that never came. Service department closed at 6 PM and I had no information about my car. I called Nick the next morning at 8:15 AM and he texted me that he was checking people in for their appointments and he would call me after he checked on what was happening with my vehicle. 10:30 AM and I had not received a call so I went to the service department in hopes of my vehicle being done so I could pick it up. When I spoke with Nick, he informed me that the part that had been in stock yesterday had shown up at 9 AM and that he was going to get his technician working on my vehicle and that it would be ready by noon. 2:30 PM I decided to call and speak with the service manager, Mitch. Mitch was in a meeting so I had to leave a message, but he did return my call and informed me that he would check on my vehicle, discuss my concerns with Nick, and that he would try to help me out with a possible discount for my troubles. Within 15 minutes, Mitch called me back to let me know that my repairs were being wrapped up and that I could pick up my vehicle. He also said he would see what he could do to help me with the cost, a little over $800.00. When I arrived, Mitch was in another meeting and I wound up dealing with Nick. I was charged full price. I had my vehicle serviced at Sil Terhar several times in the past and had never had a bad experience. As a matter of fact, the reason I kept returning was because the service had always been exceptional. This time, I have to wonder what happened to that exceptional service. I will likely return to Sil Terhar for service, but I will never deal directly with Nick again. Lack of communication with customers, failing to live up to his word, and having to pry out information regarding my service made this the worst service visit I have ever had. The fact that Mitch, the Service Manager spends more time in meetings than supervising his staff is another problem that further compounded the issue. Hopefully, they find a way to return to the level of service I had experienced previously, but it does not look promising. More

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Amazing experience! I bought two cars from Sill-TerHar and my parents also purchased a vehicle from here. I will only purchase a vehicle from here. Bryan, Ty, and Nick ar I bought two cars from Sill-TerHar and my parents also purchased a vehicle from here. I will only purchase a vehicle from here. Bryan, Ty, and Nick are amazing. This review is long overdue. This is the best place. Kind, professional and just truly amazing. More

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