Nick Harmon
Nick Harmon at Lake Chevrolet
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Nick Harmon | Page 2

Service Manager

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.2
191 Reviews
4.2

191 Reviews

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191 Reviews of Nick Harmon

December 06, 2023

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Terrible service. They tried to charge me twice for something that my car did nothing to do with my car. All they want is money I will never ever go to another Chevy d More

by fordmarie65
Service Price Transparency
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Recommend Dealer
No
Jan 04, 2024

Lake Chevrolet responded

We are truly sorry to read about your recent experience. It's disheartening to learn that you felt our service was not only unsatisfactory but also distrustful. Our goal is to provide honest, knowledgeable, and respectful service to all our customers. The issue of being charged incorrectly is particularly concerning. We assure you that our intent is never to charge customers for services or repairs that are unnecessary. We would like to investigate this matter thoroughly to understand what went wrong and ensure it doesn’t happen again. Your comments about our staff's attitude and expertise are also taken very seriously. We strive to have technicians who are not only skilled and knowledgeable about cars but are also attentive and caring towards our customers' needs and concerns. Thank you for bringing these issues to our attention.

November 24, 2023

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When you want to spend the money to get your vehicle fixed properly by trusting a dealership and don't get the service you expect it's disheartening. I brought in my Chevy truck for my 4 wheel drive to More

by Hugo Stiglitz
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Recommend Dealer
No

Other Employees Tagged: Juliana Martin

Jan 04, 2024

Lake Chevrolet responded

Thank you for taking the time to provide feedback about your recent experience at our dealership. We deeply regret that your visit did not meet your expectations. Understanding and addressing your concerns is crucial to us. Firstly, we apologize for any confusion or inconvenience caused by the additional service recommendations. Our team aims to ensure that all vehicles we service are in top condition, which sometimes leads to identifying potential issues. However, we understand that this may have been overwhelming and not aligned with your initial service request. Regarding the issue with your 4x4 and the subsequent diagnosis, we sincerely apologize for the lack of communication. It is our standard to keep our customers fully informed, especially if a new issue arises during or after the service. We failed to do this effectively in your case, and we are truly sorry for the distress this caused. We also understand your frustration regarding the assessment of your vehicle's condition. We respect the sentimental and monetary value of your truck, and it was never our intention to discredit its condition. Please rest assured that our intention was only to ensure your vehicle’s safety and reliability. We take your feedback seriously and will address it with our service team to prevent such occurrences in the future. Your trust in us is invaluable, and we are committed to restoring it. Please contact us at 414-281-5000 at your earliest convenience if you'd like to discuss this matter further. Thank you for allowing us to make things right.

November 16, 2023

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Excellent service received from Lake. I highly recommend this dealer to purchase or get service from. Thank you very much for the pleasant employees and conscientious service!! More

by Satisfied Customer
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Recommend Dealer
Yes

Other Employees Tagged: Service manager, Al

Nov 18, 2023

Lake Chevrolet responded

We are so happy to read such a great review about Lake Chevrolet, INC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 13, 2023

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Exceptional service and great customer service! Helped me utilize my Chevy points to save some money and work with my busy schedule to get my future oil change booked in advance! Would recommend to More

by schultz_leah
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Recommend Dealer
Yes

Other Employees Tagged: David Maneage, Lucas England , Cecilia Rodriguez

Nov 16, 2023

Lake Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lake Chevrolet, INC. Thanks for the recommendation, and have an amazing day!

November 09, 2023

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Lucas is always professional and knowledgeable. Addresses everything everytime. Gets me in and out in quick as possible. Always follows up after. Main reason I keep going back for service when o More

by RPweed
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Recommend Dealer
Yes

Other Employees Tagged: Lucas England , Steve the mechanic

Nov 11, 2023

Lake Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 02, 2023

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They were the closest dealer for recall work near me, they did the work as expected More

by rollie
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Recommend Dealer
Yes
Nov 05, 2023

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2023

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Lake Chevrolet is Very reliable , clean place and people are very friendly And profesional I will recommend my friends to go there for service More

by cinnay1968
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Recommend Dealer
Yes
Nov 02, 2023

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

October 04, 2023

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Horrible racist place, car failed in less then a year. I feel disrespected and sad. $50000 down the drain. More

by nedwards841
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Recommend Dealer
No

Other Employees Tagged: Craig Pozarski, John Webler, David Maneage, Caleb Repinski, Rodrigo Escalona , Jeanette Fiorita, Jim Schlicht, Steven Thomas

Oct 05, 2023

Lake Chevrolet responded

We are deeply concerned and saddened to hear about your negative experience, and we sincerely apologize for the distress and frustration you've endured. Your feedback is taken seriously, and we are committed to addressing your concerns. We want to clarify that we do not condone racism or discrimination in any form, and we are genuinely sorry if you felt disrespected during your interactions with our dealership. It is our aim to provide a welcoming and inclusive environment for all our customers and employees, and we are committed to ensuring that every customer is treated with respect and dignity. Regarding the issue with your car failing within a year, we understand how frustrating and disappointing this can be, especially when you have made a significant investment. We would like to investigate the problem further and determine if there are any warranty or service options available to resolve the issue and get your vehicle back in working order. We encourage you to reach out to our store manager directly to discuss your concerns and the specific problems you have encountered with your vehicle. We value your business, and it is our priority to ensure that you receive the assistance and support you need during this challenging situation. Once again, we apologize for the distress you've experienced, and we are dedicated to making things right and restoring your confidence in our dealership.

October 03, 2023

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Lack of communication. And also the fact that when the communication was done, they lied about previous calls. To g m customer assistance , Very unfortunate does put an awf More

by Jerryfranken
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Recommend Dealer
No

Other Employees Tagged: John Webler

Oct 05, 2023

Lake Chevrolet responded

We appreciate you taking the time to share your concerns regarding your recent experience with our service department, and we sincerely apologize for the issues you encountered. Your feedback is vital in helping us improve our services, and we take your comments seriously. First and foremost, we want to express our regret for any lapses in communication and any instances where you felt that you were given inaccurate information. Effective communication is a cornerstone of our service, and we acknowledge that we fell short in this aspect during your visit. We are committed to resolving any issues you may have experienced, and we encourage you to reach out to our service manager directly to discuss your concerns in more detail. We value your business and want to ensure that your future experiences with us are positive and hassle-free. Again, we apologize for any inconvenience you've faced, and we hope to have the opportunity to regain your trust and provide you with the service you expect and deserve in the future.

October 02, 2023

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The work was in a timely matter I am pleased with the outcome and hope that you guys keep up the good work More

by Makkirksey
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Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski , Jeanette Fiorita, Steven Thomas

Oct 05, 2023

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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