Nicholas Hupp

Overall, the service to my automobile was satisfactory. The warranty work that was done was just fine and the thorough inspection was appreciated. However, I do have two complaints. One: when I picked up The warranty work that was done was just fine and the thorough inspection was appreciated. However, I do have two complaints. One: when I picked up the car, it was filthy - outside of course. Granted, I could not pick it up on the late Friday or following Saturday that it was ready to be picked up. I did pick it up approx 1:00pm on Monday 01/10/22. You really wasted your highly touted $20 complimentary car wash on this one. My car apparently sat outside underneath a downspout emanating from a dirty roof overhang! There were big splotches of salty dirty snow melt all over the front and the windshield was absolutely covered with grime. I had to use the windshield washers several times before I even left your parking lot. I don't know how the person who drove it up to me could even see to do so. I do regret not waiting inside and letting him drive it into the service bay so I could call somebody's attention to it then and there. My point being is that why would you wash a car based on when you call a customer to say that it is ready to be picked up as opposed to when the customer says they can be there to pick it up?? And all those bright shiny cars that had just been pulled into the service bay awaiting the customers who were able to retrieve them at their appointed times! Two, the real kicker that upset me (euphemism) though was that after I drove off and pulled onto King Street heading for I395 I had to pull off the road to correct the position of my right rear mirror that had been pushed into the retracted position against the passenger door. I didn't expect that and only became acutely aware of it when I need to change lanes prior to entering I395 - not a lot of fun to have to do that on a busy thoroughfare! In all fairness, Mr Hupp was a very professional service rep who was not there when I picked the car up. Perhaps if he was, he may have taken a more personal interest in seeing that my vehicle was properly presented back to me - I would like to think so!! More

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Lindsay Cadillac remains the gold standard in car servicing and approach Nick, my service advisor, continues to go above and beyond 1000 percent recommendation servicing and approach Nick, my service advisor, continues to go above and beyond 1000 percent recommendation More

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From the time I arrived everyone was extremely professional and friendly. My service advisor Nick Huff , greeted me by name and was very courteous ,and professional. The service was performed to professional and friendly. My service advisor Nick Huff , greeted me by name and was very courteous ,and professional. The service was performed to my satisfaction and explained, also, I was given a detailed printout of future recommended needs and the service that was performed on this visit. More

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Excellent service, on time, no problems for many years. Great for anyone years. Great for anyone More

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Had my XT5 in for regular maintenance yesterday and Nick was my Service Rep. He provides great customer service! He has the right demeanor for the job and represents Lindsay Cadillac in a professional manne was my Service Rep. He provides great customer service! He has the right demeanor for the job and represents Lindsay Cadillac in a professional manner. And can't forget my Sales Rep, Dwayne, always great chatting with him! Also, Lindsay Cadillac has great processes in place for all parts of their business that I have experienced, including Training on the new Lyriq for the sales reps, that's the way to do it Lindsay! More

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Been a customer of Lindsay Cadillac for almost 12 years and the staff, quality and environment are all top flight. Can’t recommend more highly. and the staff, quality and environment are all top flight. Can’t recommend more highly. More

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I have been a LIndsay Cadillac customer since 1980 - sales and service. I have always been pleased. Everything at LIndsay is professional with no complaints.. sales and service. I have always been pleased. Everything at LIndsay is professional with no complaints.. More

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Mr. Huppert at Lindsay Cadillac did a professional job throughout the experience. He was attentive, and proactive. As an example....I was going to wait at the dealership for my repair. Once he determi throughout the experience. He was attentive, and proactive. As an example....I was going to wait at the dealership for my repair. Once he determined that the fix would take most of the day he offered me a loaner car . It’s this type of consideration that makes me happy to be dealing with Nick Hupp and Lindsay Cadillac. More

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These folks always do the best job. I will never take my Cadillac anywhere else. I have been coming here for 10 years. They are always fair, honest and reasonable. Kudos to the service manager who has manag Cadillac anywhere else. I have been coming here for 10 years. They are always fair, honest and reasonable. Kudos to the service manager who has managed to keep their team running super smoothly for as long as I have been a customer. More

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Great customer service. Was able to get an appointment quickly. Work was completed in a reasonable amount of time. Would come back. I would give 5 stars but my car was dirty when I received it back. It ma quickly. Work was completed in a reasonable amount of time. Would come back. I would give 5 stars but my car was dirty when I received it back. It may have been washed after service but when I received it was dirtier than when I dropped it off. More

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