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Neal Watson
Refer Me
101 Reviews
I have been a Ford Service Advisor for many years and enjoy helping people with their Ford product. I am here Monday - Friday and lead our Mobile Tech Van for the Service Dept. My goal is to assist with completing as many Ford Recalls as I possibly can and provide customer's the convenience of coming directly to their home or place of work. Feel free to contact me direct if you have a Recall on your Ford or just need basic maintenance, and I will get you scheduled!
Read moreDealership Experience
5 yrs, 4 mos
Industry Experience
5 yrs, 4 mos
Specialties & Trainings
Ford Service Advisor
101 Reviews
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101 Reviews of Neal Watson
June 08, 2023
The dealership had the car for four days and fix the motor mount on it, but missed a broken plate.. the car ended up making extremely bad noise after 200 miles, and I had to return it the following week motor mount on it, but missed a broken plate.. the car ended up making extremely bad noise after 200 miles, and I had to return it the following week for another three days to get repaired. I am disappointing by the communication I’m getting from Neil, which is me calling always calling him. Then he tells me to drop it off there but they won’t be able to get it for two or three days, but he wants me to rent a car from you also which increases our cost. Why not just have me bring it in on the third day. I was pretty upset the second time I had to leave my car and also mention this to the shuttle car driver, who said the manager would be calling me. Never received any calls. Neil did work to get me in on a timely manner and I do appreciate this but I just cringe every time I have to deal with Sunset Ford. It is a fleet vehicle.. my company has over 5000 cars across the US that are Ford More
by BOB.KRISTOF
Verified CustomerOther Employees Tagged: Morgan Boyd-Keys
Helpful 
May 06, 2023
It’s never fun to have your car immobilized but Sunset makes it a little easier makes it a little easier More
by Brenda
Other Employees Tagged: Leah Hummell , Morgan Boyd-Keys, Sarah Dallas, Jennifer, Hall
December 29, 2022
Neal was great to work with. I also need to make an apology to him. My car was in there for warranty work and he called me to tell me my battery was bad also. I honestly didn’t b I also need to make an apology to him. My car was in there for warranty work and he called me to tell me my battery was bad also. I honestly didn’t believe him because my battery was recently replaced somewhere else. He recommended I go to that place to have it tested, so I did. It did test bad, and was replaced under warranty. Thank you for your honesty and advice, and I will be doing future service work with Sunset. More
by Lilket2
December 15, 2022
Took a few different calls to finally get a service appointment scheduled. Overall good experience. Not sure if they were supposed to top of DEF with diesel oil change service, but they did not and I w appointment scheduled. Overall good experience. Not sure if they were supposed to top of DEF with diesel oil change service, but they did not and I would have expected that it should have been filled. Their mechanic indicated that it was, however it wasn’t. More
by JDONEFF
November 04, 2022
Jenn and Neil are the reasons why I choose to continue coming back to sunset ford. These two are hands down the backbone to keeping this operation going strong! coming back to sunset ford. These two are hands down the backbone to keeping this operation going strong! More
by astratma91
Other Employees Tagged: Cory Pupillo, Brett Mathis, Jennifer Hall
Dealership Inventory (405 Vehicles)
2021 Ford Expedition Max
used
Burgundy Velvet Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
