Neal Linkhorn | Page 2

Crown Chrysler Jeep Dodge Ram Dublin responded

Thank you for your 5-star rating! Everett will be honored to know how confident you are in his efforts! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

Crown Chrysler Jeep Dodge Ram Dublin responded

Thank you so much for your excellent review! We are honored by your continued business, and we are overjoyed that Denny, Dan, Ty, and the team could consistently provide you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

Crown Chrysler Jeep Dodge Ram Dublin responded

Karen, Thank you for taking the time to leave Billy and Dan this wonderful review! We are so glad that they provided you with the 5-star experience that you so much deserve! They will be honored to have earned your kind recommendation. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! We hope to see you again when the time comes for your vehicle's first service.

Crown Chrysler Jeep Dodge Ram Dublin responded

Mark, It is an honor to have your confidence and loyalty, and we are overjoyed that Dan, Neal, and Reggie consistently provide you with the top-notch service that you so much deserve! Your satisfaction means so much to us. We wish you the safest of travels, and we look forward to an opportunity to work with you again in the future!

Crown Chrysler Jeep Dodge Ram Dublin responded

Chris, Thank you for your review but we don’t feel it was deserved for many reasons. Although we understand your frustration as vehicle deliveries and overall supply is an issue with the chip shortages. This situation is common knowledge and a frequent topic in the news, we too are frustrated but have tried on many fronts to be helpful within our control. The main issue is the delayed production of the 2021 Jeep Cherokee High Altitude that you ordered 02-27. At the time of your order we explained the details of your estimated delivery process and you understood that was just an estimate given the challenges I had outlined. Throughout the period of your order Billy Ra Pruitt, your salesperson, kept in touch with updates of your build. In late April we discussed the return of your company vehicle, you then told us you would need a loaner vehicle until the delivery of your ordered Jeep. We did explain the policy on loaner vehicles and again a supply issue with many customers needing alternate transportation in service etc. We offered to assist by paying $250 towards the rental cost from Enterprise, but you suggested we pay 100% of the cost. We then attempted to go a different route and located a vehicle similar to the vehicle you ordered and went over the options it had. When the other dealerships refused to trade it to us I provided the dealership information and location and offered to refund your deposit if you wanted to go purchase it from that dealer. Again, per our discussions, you understood at the time of order that the Cherokee arrival was out of our control. However, you still feel we should provide a vehicle for effectively 4 or more months, which we cannot do. Unfortunately the ship date has been pushed back yet again and now has an estimated ship date of 07/14/21. We are truly sorry for the inconvenience, we know it’s frustrating but it is also not within our control as you know. Best, Darius Skinner Sales Manager

Crown Chrysler Jeep Dodge Ram Dublin responded

Ryan, Congratulations on your new vehicle! We are overjoyed that our team could be of assistance to you and help you choose the perfect one. We thank you for taking the time to leave us this 5-star review, and we can't wait for you to enjoy your new ride!