Nathan Pitchford | Page 4

Easy Experience Alex Abramson made the process easy. Alex was friendly and responsive to any questions or concerns that I had. Reached out to me after the sale to d Alex Abramson made the process easy. Alex was friendly and responsive to any questions or concerns that I had. Reached out to me after the sale to determine if I had any additional questions. More

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Excellent Service / Follow Up I unfortunately did not purchase a vehicle from this dealership, but Jim Donahue was excellent to work with. He was patient, informative, and great at I unfortunately did not purchase a vehicle from this dealership, but Jim Donahue was excellent to work with. He was patient, informative, and great at follow up communication. I ended up with a different make but for a new Toyota, I wouldn't go anywhere else. More

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I had a wonderful buying experience. They were very patient with me as I test drove four different models and made my decision. There was no pressure and they stayed late to do the paperwork. It was patient with me as I test drove four different models and made my decision. There was no pressure and they stayed late to do the paperwork. It was a stress free, easy experience. More

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Top of the Line Experience This is my fourth Land Cruiser and when dealing with Lou Fusz Toyota and the people involved, it was really a great experience. I got the best price This is my fourth Land Cruiser and when dealing with Lou Fusz Toyota and the people involved, it was really a great experience. I got the best price in the Mid West and it was simple and quick to make the purchase. Chelsea kept me informed on a weekly basis about the status of my truck order and arrival and once it arrived, Jim, Bill and Nathan made sure I had everything I needed and made the entire process simple and quick. They also gave me the best deal on my 2016 Land Cruiser that I traded in. All in all, a great experience and I really appreciated the way they made me feel. More

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Incorrect depiction of the maintenance agreement. Mr. Pitchford did respond to my email, but not to the complete letter that I subsequently mailed. When I contacted Toyota customer service, the man e Mr. Pitchford did respond to my email, but not to the complete letter that I subsequently mailed. When I contacted Toyota customer service, the man explained that the agreement did not cover my damaged part, so I paid to repair the item. The troubling issue remaining in my mind is that I do not think that Mr. Pitchford believed me. But it is unlikely that two elderly retired teachers and long time Lou Fusz customers would create an elaborate story. More troubling for Mr. Pitchford, it seems to me, is that we did not demand much of anything other than greater clarity and a trusting working relationship. I believe that he should have followed up on our concerns and responded appropriately. It is not my intention to over react to this incident. We love the Highlander and hope to have a positive relationship with Lou Fusz Toyota in the years to come. But please consider that $2500 is a lot of money to spend for a product that was falsely presented. More

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Everything was awesome, especially Jim and Shane! Great experience overall and they take care of the first responders. Toyota makes a great product and Lou Fusz makes buying it easy. experience overall and they take care of the first responders. Toyota makes a great product and Lou Fusz makes buying it easy. More

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Raving About our 2020 Rav4 Purchase Experience! After a comprehensive search for a cross-over SUV, we chose the Rav4 XSE Hybrid. The team at Lou Fusz in Kirkwood was extremely knowledgeable and res After a comprehensive search for a cross-over SUV, we chose the Rav4 XSE Hybrid. The team at Lou Fusz in Kirkwood was extremely knowledgeable and responsive to our needs. A huge thank you to our sales team Rich Nguyen and Nathan Pitchford for guiding us through the purchase consideration process with zero pressure along the way! More

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Great Buying Experience!!! Jim Donohue and Shane Roemer did an outstanding job finding the right car with all the options we were looking for. Donny Nolting put together a great Jim Donohue and Shane Roemer did an outstanding job finding the right car with all the options we were looking for. Donny Nolting put together a great deal as there was no need for back and forth....It was a great buying experience and I highly recommend Jim and team if in the market for a Toyota! More

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A great dealership! I visited a few dealerships before deciding I wanted to purchase a Toyota. Out of all the dealerships I went to, this one was by far the best. Everyon I visited a few dealerships before deciding I wanted to purchase a Toyota. Out of all the dealerships I went to, this one was by far the best. Everyone I encountered was great. My salesman, Mike Roche, was extremely helpful and I never felt any high pressure while shopping here. I would highly recommend this dealership and Mike to anyone looking to purchase a new car. More

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Great experience Rich Nguyen and all the guys at Lou Fusz made the whole car buying experience very easy and enjoyable. Knowledge and courteous staff from our 1st visi Rich Nguyen and all the guys at Lou Fusz made the whole car buying experience very easy and enjoyable. Knowledge and courteous staff from our 1st visit until we drove away in our new 4Runner More

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