Nathan Baginski | Page 6

Drove from Kentucky for purchase These guys were very informative and helpful. They made the buying process effortless. I've purchased more than 10 cars in my life and they were by fa These guys were very informative and helpful. They made the buying process effortless. I've purchased more than 10 cars in my life and they were by far the best. More

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Excellent experience Purchased a new QX60 yesterday. Experience was outstanding. Made the entire process quick and easy. Clean showroom. Would recommend this dealersh Purchased a new QX60 yesterday. Experience was outstanding. Made the entire process quick and easy. Clean showroom. Would recommend this dealership (Nathan and Lorne) to anyone! More

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Wouldn't ever purchase from Motorwerks again I buy a new car about once every 2 years, between for my wife and myself, sometimes more. I've literally purchased dozens of cars over the years, a I buy a new car about once every 2 years, between for my wife and myself, sometimes more. I've literally purchased dozens of cars over the years, at all types of dealerships. I purchased from independent dealers, and big luxury dealers. Motor Werks (Infinit) stands out as the worse. I first contacted them before making the >1hr drive out to make sure they had the vehicle I was interested in and ask a few questions. They were friendly, and gave me no reason not to go out. I made the hour plus drive out and met up with the salesman, Nathan. Shortly after, one of the managers met us in the lot, and informed me that they had just received the vehicle and hadn't reconditioned it. This was noteworthy, as the vehicle had multiple scratches and chips, including pretty severe front bumper damage and a large area of missing paint on the running board. I pointed all of this out immediately, and multiple times through the process. Each time they assured me it would all be taken care of. I voiced my pessimism, but was ultimately satisfied that they would honor their word. In hindsight, I should have been better clued in when I received a response of "Well, I mean, it is a used car" from Nathan. While it's true, it was also a 1.5 year old used car with a selling price well above most brand new cars on the U.S. market. Upon signing the final paperwork, I was presented with a paper to sign stating that they owed and promised nothing. There was not even a note about the paint, as we had discussed, nor mention of the cleaning they had never done. At my request, the vague note "Paint" was hand scrawled onto the form. Also at the final signing, we were "offered" extra coverages. I made it extremely clear from the onset that we were not even a little interested in any additional coverages. That didnt stop the explanation. The sales pitch went on for a minimum of 30 minutes, then presented again piece and parcel throughout the remainder of the process. It was painful how insistent he was that we just had to purchase something additional. So, finally, 5 hours later, we took the car home. I left on my business trip the next day. When I returned 5 days later, I called, as we had discussed, to make arrangements to drop off the car and pick up the rental. This is when i realized i had made a mistake. Their interest in pleasing the customer had already dropped by a factor of 10. Nathan, the salesman, did seem to want to help. However, "no rentals available" and "can you just come by and we'll do the work while you wait?" Is mostly what I was met with. I knew this work should take hours, so I knew they were already planning to cut corners. I had also mentioned to Nathan the Monday after the Saturday we purchased it that a speaker was blown and there were no headphones or remote for the entertainment center. He promised he'd take care of all of that, speaker being under warranty. Eventually, they agreed to bring a loaner to me the following Monday. At this point, we're 2 weeks post purchase. I was happy with the solution, unhappy it took so much effort and argument to get a solution. So, they pick up the car and bring it back 2 days later. They did an excellent job repairing the paint on the front bumper. The rest was mediocre or not done at all. This includes the running board with the large section of paint missing. I had mentioned this at the sale, and sent pictures, yet they didn't touch it. There are several scratches in the rear bumper and many other chips that went completely untouched. Speaker? Not replaced. Headphones? Nope. No remote either. Now I'm back on the phone with nathan, I started via text, which is mostly how we'd been communicating. Those started to be severely delayed or ignored completely. Over the course of many hours, nathan ended up telling me that he tried, but they won't do anything else. Not the speaker, not the running board, nothing. Completely and literally disgusted, I told him to send me a small bottle of touch up paint, along with the remote and headphones that were promised. He agreed. I did receive the items a few days later. The headphones and remote were old and not Infiniti branded. One headphone gives constant static, the other intermittent crackling. The speaker, still blown. I will never, absolutely ever, recommend any one to any motorwerks dealership. In fact, I've been asked already and highly recommended against. I'm happy that I've at least saved one friend who ended up elsewhere instead. He was very impressed with the whole experience there, as I've always been. 1 final comment. They had not paid off my trade in after 27 days, 7 days late than required by Illinois state law. I had to call, yet again, before they finally paid off my loan. Luckily, Infiniti finance understood the situation and allowed me an extra 5 days grace on my payment due while awaiting payment from Motorwerks. I've sent my contact info to Motorwerks, as requested, and have yet to hear from them. Will update accordingly if I do. More

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Purchase Great place to buy a car. Everyone I came in contact with were very friendly. They only reason I didn’t give a 5 is because of the wait time since I f Great place to buy a car. Everyone I came in contact with were very friendly. They only reason I didn’t give a 5 is because of the wait time since I flew in and had to drive back but other then that, I recommended everyone to purchase a car from here! Nathan, Taylor, and Fil were very helpful during this process! More

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CPO Q50 Spotless! Great web site, friendly well informed staff, immaculate facility, streamlined process for trade and purchase. A special thanks to Nathan, Malik, Stev Great web site, friendly well informed staff, immaculate facility, streamlined process for trade and purchase. A special thanks to Nathan, Malik, Steve, and Ali. They guided me through from start to finish. More

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great experience. My overall experience was great. I contacted them via email and got a prompt response. The most important thing for me was that the salesperson and My overall experience was great. I contacted them via email and got a prompt response. The most important thing for me was that the salesperson and the manager listened to me. They understood what I was looking for and we worked together over a week to find the right car. More

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Great Experience Traveled from Grand Rapids Michigan to test drive Infinity Q60. Car was exactly as listed- even better than pictures. Clear and reasonable pricing- bu Traveled from Grand Rapids Michigan to test drive Infinity Q60. Car was exactly as listed- even better than pictures. Clear and reasonable pricing- but service, attention and no nonsense approach from everyone at this dealership will be the reason we recommend and likely return to buy again. Steve Minx is a terrific and knowledgeable salesman- takes the time to get it right. Filip Greda in finance was one of the best we’ve dealt with. All worked hard to ensure we had a wonderful buying experience. More

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A+ Team The whole team went above and beyond. Lorne was straight up, attentive to our situation and helped get us the best possible solution. Kash was a total The whole team went above and beyond. Lorne was straight up, attentive to our situation and helped get us the best possible solution. Kash was a total pro and went above and beyond in helping make sure our experience was flawless. Would definitely recommend working with the guys at MW Infiniti. Ali and Filip were ideal closing men, working hard to make sure things were buttoned up right. Will keep my business here for awhile. More

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Exceptional service We had conducted an extensive search for our next vehicle, ultimately coming down to a choice between 3 different luxury sports sedan. Our ultimate ch We had conducted an extensive search for our next vehicle, ultimately coming down to a choice between 3 different luxury sports sedan. Our ultimate choice on the Infiniti Q50 from Motor Werks Infiniti was primarily in response to the exceptional service we received from Steve Mink. The follow up support from Filip Greda and Ali Nauraiz was equally impressive More

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Most pleasant buying experience! Found exactly the truck and price we were looking for. Truck was presented flawlessly and price was much less than other dealerships. Our salesman Kas Found exactly the truck and price we were looking for. Truck was presented flawlessly and price was much less than other dealerships. Our salesman Kash Mirza was easy to work with and had everything ready for us. Nate accompanied us for our test drive and was most helpful. Filip Greda handled the financing and had everything preapproved and got us a great rate. Highly recommended. More

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