Nate Sutton | Page 3

Where to start, first off the people themselves are great, but no room to negotiate and I definitely overpaid for the truck. Second there were issues that were not resolved, I was told the oil was chan great, but no room to negotiate and I definitely overpaid for the truck. Second there were issues that were not resolved, I was told the oil was changed two months ago and it was black with only about 40 or so miles added to it before I took possession. They basically reset the oil life on the dash and didn’t change the oil. The xxx point inspection they say they do is garbage, the day I got the truck I went through fluids and filters and I was disgusted. Air filter was most likely the original filter and was black and clogged. Wish I could add that pic. Oil as stated above needed to be changed and was not, coolant needed to be topped off, windshield wiper fluid was low, etc etc. I told them I wanted a full tank of fuel as well and they didn’t even do that. Beyond disappointing. Love the truck but anything inspection/servicing from that place is garbage. I probably paid about 5 grand above what I should have. So the reasoning for three stars is the lack of dropping the price, lack of proper service/maintenance, issues that needed to be fixed prior to me even seeing it and honestly not even putting 30 bucks as a courtesy in to top off the fuel for the 40k I just paid you. I will say the salesman after the fact and after I took it home did offer to pay out of his pocket but I told him that’s not necessary now. The manager was a great person to deal with as well. So the 3 stars go to the manager and salesman. They were great. More

by airforcefirefighter23 Verified Customer Verified Customer

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Nice clean efficient service. Jessica and Jason were friendly and professional. I pass a Ford dealership close to my home in preference to getting my service at Sutton. And most o Jessica and Jason were friendly and professional. I pass a Ford dealership close to my home in preference to getting my service at Sutton. And most of all I’m not being hounded by any salesperson. My only complaint is the men’s toilet was stopped up. More

by millionmiler33 Verified Customer Verified Customer

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Sutton Ford is always dependable. The Staff is very professional and always helpful. I received Great Customer Service. The Staff is very professional and always helpful. I received Great Customer Service. More

by Mamie Verified Customer Verified Customer

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Anita Sutton Did an excellent job of making my husband and I feel comfortable during the entire process of selecting a Ford Explorer to purchase. Anita Sutton was very much up to date with her ability to and I feel comfortable during the entire process of selecting a Ford Explorer to purchase. Anita Sutton was very much up to date with her ability to communicate her product knowledge of each vehicle that she showed us. She is probably the best vehicle sales person that we have ever dealt with. We would highly Recommend her to friends and family wh may be in the market to purchase a vehicle. More

by keenanloans Verified Customer Verified Customer

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I have had a mutual consumer/business rewarding relationship with Sutton Ford for many years and have always been satisfied with the personal and honesty of car care I get. relationship with Sutton Ford for many years and have always been satisfied with the personal and honesty of car care I get. More

by Linda and Mark Scheel Verified Customer Verified Customer

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Sales manager yelled at me because I was calling his service part manager too much told me to apologize, I said I’m not gonna apologize to nobody. I just bought a car from you for almost 23,000 and you service part manager too much told me to apologize, I said I’m not gonna apologize to nobody. I just bought a car from you for almost 23,000 and you want me to leave out the lot without a jack or spare tire. Finally got a jack & donut rusted old. Worst experience I’ve ever had in my 62 years. I would never recommend Sutton Ford to no one!!!!!! Further more the Sales manager needs to apologize to me More

by mspilarsmith Verified Customer Verified Customer

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Everyone was friendly and cordial. Cudoes to Jillian. She kept me informed after I had to return for additional work that was related to my brake issues. Management came through with s Cudoes to Jillian. She kept me informed after I had to return for additional work that was related to my brake issues. Management came through with support of technician. Problems solved. More

by 4839hjc Verified Customer Verified Customer

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I like going for service here even though it’s pretty far from me. Making an appointment makes all the difference and the staff is nice. from me. Making an appointment makes all the difference and the staff is nice. More

by joyanewaffair Verified Customer Verified Customer

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They are always treat,like family or best friend. They 're my people , my clique!.When I need something done,they will do it.Even thought when I was tight on money 🤑,they willing to bring the price d They 're my people , my clique!.When I need something done,they will do it.Even thought when I was tight on money 🤑,they willing to bring the price down . I appreciate it .You go Sutton ford! Thank you! More

by Jeffrey Younger Verified Customer Verified Customer

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Van in for engine work. Some nine grand or so for replacement. Picked up van and would not start and when they did get it started, had a check engine light on. Service write Some nine grand or so for replacement. Picked up van and would not start and when they did get it started, had a check engine light on. Service writer didn’t want to write a new ticket to make it run. Not very customer centric. Left van to pick up when they could get it running and working. More

by fleet Verified Customer Verified Customer

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