Nate Sutton

I recently had the pleasure of purchasing a vehicle from Sutton Ford, and I can't speak highly enough of my experience. From the moment I walked onto the lot, I was greeted with warmth and professionalism. Sutton Ford, and I can't speak highly enough of my experience. From the moment I walked onto the lot, I was greeted with warmth and professionalism. The staff at Sutton Ford truly went above and beyond to ensure that I found the perfect car for my needs. First and foremost, the selection at Sutton Ford is unparalleled. They have an extensive inventory of high-quality vehicles, ranging from sleek sedans to rugged SUVs. No matter what you're looking for, you're sure to find it at Sutton Ford. Moreover, the sales team at Sutton Ford is exceptional. They are knowledgeable, courteous, and genuinely invested in helping you find the right vehicle. They took the time to listen to my preferences and concerns, and they worked tirelessly to find a car that met all of my criteria. Once I had selected my vehicle, the purchasing process was seamless. The finance team at Sutton Ford made everything incredibly easy and straightforward, guiding me through each step of the process with clarity and transparency. Overall, my experience at Sutton Ford was nothing short of outstanding. I left feeling confident in my purchase and grateful for the exceptional service I received. If you're in the market for a new car, I highly recommend paying a visit to Sutton Ford. You won't be disappointed! More

by Omar Verified Customer Verified Customer

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Top notch customer service. My service needs are addressed in a prompt and professional matter. My service needs are addressed in a prompt and professional matter. More

by DJ Verified Customer Verified Customer

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I all ways enjoy at sutton ford this is my fourth car purchase sutton that why I keep coming back purchase sutton that why I keep coming back More

by carlcook10 Verified Customer Verified Customer

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Great attention to detail, friendly and courteous sales people in a pressure free environment. Thanks people in a pressure free environment. Thanks More

by flydoc44 Verified Customer Verified Customer

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Sutton Fird has been our most trusted resource for our repair and car buying needs. repair and car buying needs. More

by rlrogers59 Verified Customer Verified Customer

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I have been in the ford family for about 25 yr. And it has always been worth the Sutton Ford. I really like their professionalism and courtesy!!👍 And it has always been worth the Sutton Ford. I really like their professionalism and courtesy!!👍 More

by wendyloisnelson Verified Customer Verified Customer

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Great service right here at home in my garage. Polite and professional mechanic. Plan on the same next time Polite and professional mechanic. Plan on the same next time More

by jonbontekoe Verified Customer Verified Customer

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Everyone was very friendly. Even though it was packed they were able to service my vehicle within a reasonable amount of time. Even though it was packed they were able to service my vehicle within a reasonable amount of time. More

by Ligginskayla2 Verified Customer Verified Customer

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On 8/15/2023 I took my 2018 Explorer (87K miles) into Quick Lane for an oil change. I picked the vehicle up, drove two miles and it died requiring a tow back to the dealership. After I made numerous f Quick Lane for an oil change. I picked the vehicle up, drove two miles and it died requiring a tow back to the dealership. After I made numerous follow-up calls, I was finally advised that the tech did not properly install the filter causing an oil leak and catastrophic damage to the engine. I understand that mistakes happen, a key distinction between great companies and all others is how bad situations are handled. This is how one of the others handled the situation: 1) Never offered an apology; 2) never explained how the mistake happened and what corrective action(s) were put into place to ensure it didn’t happen again; 3) never asked if I was out of pocket for the cost of the tow; 4) resolutions offered – we’ll give you a good deal on a newer vehicle or a used engine with similar miles as your vehicle; 5) never offered the use of a loaner vehicle; 6) four days shy of one month later and vehicle is still not fixed – no initiative to provide status updates; 7) no incentive to try and keep me as a customer – this is my fourth Explorer, I bought this Explorer new at Sutton and have had all service work completed at this dealership for the last seven years. Sutton Ford’s proclaimed mission statement and core values are “to have 100% of its team members and customers completely satisfied” and “PRUIT – personal growth, respect urgency, integrity & teamwork.” Sutton Ford will obviously never be a great company but should probably do more to try to live up to their own standards. More

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Excellent service I will come back to Sutton again and tell my family members also. tell my family members also. More

by mclinwillie Verified Customer Verified Customer

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