Mylee Burns | Page 40

smooth experience My wife and I went to Mercedes-Benz of Portland to test drive a GLC300. We were welcomed by sales agent Jennifer. Jennifer is a very polite, friendly, My wife and I went to Mercedes-Benz of Portland to test drive a GLC300. We were welcomed by sales agent Jennifer. Jennifer is a very polite, friendly, and knowledgeable person and answered many of our questions. There were a few back and forth between Jennifer and Dale as we were negotiating the price which is typical in every dealership. Mylee was also very helpful to describe the wear and tear package and other extra optional insurances. A few days after, the car was delivered from Seattle. We had a great two-hour training with Nate to teach us all the features of the car.Overall, it was a very positive experience. More

by navid.paydavosi Verified Customer Verified Customer

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Great service They were extremely helpful and I'm completely satisfied. I will recommend the dealer and the people I worked with to my friends. Fantastic car, I lov They were extremely helpful and I'm completely satisfied. I will recommend the dealer and the people I worked with to my friends. Fantastic car, I love it... More

by Robert.robinson55 Verified Customer Verified Customer

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Mercedes-Benz of Portland top notch service I’ve recently become a Mercedes-Benz of Portland customer and have nothing but praise for them. Great customer service all the way around. They’ gone I’ve recently become a Mercedes-Benz of Portland customer and have nothing but praise for them. Great customer service all the way around. They’ gone above and beyond, I can’t thank them enough. More

by GERARDO.RODRIGUEZ Verified Customer Verified Customer

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Exceptional service with sales and car services. Great customer service. Always feel welcomed and thoroughly enjoy the snack bar. The staff always go above and beyond to make sure I'm doing ok while Great customer service. Always feel welcomed and thoroughly enjoy the snack bar. The staff always go above and beyond to make sure I'm doing ok while waiting for my car. More

by Venusbui Verified Customer Verified Customer

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This was one of the great car buying experience All the staff members that we interacted with, were very warm, respectful and knowledgeable in their area. They were co-operative with our needs and e All the staff members that we interacted with, were very warm, respectful and knowledgeable in their area. They were co-operative with our needs and ensured we (with our 2 kids) were well taken care of. Overall a great car buying experience. More

by MINGLE Verified Customer Verified Customer

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Good service great buying experience Jenifer was the best sales person I’ve ever met I will never buy or recommend to anyone to buy anywhere els this was the best car buying experience my Jenifer was the best sales person I’ve ever met I will never buy or recommend to anyone to buy anywhere els this was the best car buying experience my family and I have ever had I’m so greatful to have had such a great sales person to help me through the scary process of buying a used car if you’re a customer reading this please go to jenifer first you won’t be sorry trust me best experience ever thank you!! More

by NOAH.WALL96 Verified Customer Verified Customer

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Chan was great to work with! Chan made the whole process of purchasing the vehicle very smooth and easy. Already had the car picked out that I wanted and Chan completed the deal Chan made the whole process of purchasing the vehicle very smooth and easy. Already had the car picked out that I wanted and Chan completed the deal quickly. Great experience! More

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Amazing Even before arriving to test drive a vehicle we had liked online, we were contacted by Jennifer to confirm our appointment and welcome us. Upon arrivi Even before arriving to test drive a vehicle we had liked online, we were contacted by Jennifer to confirm our appointment and welcome us. Upon arriving, the staff warmly greeted us and then we met with Jennifer. She was absolutely amazing. She was very friendly, approachable, and it was obvious she was well-prepared and knowledge about the vehicle we had expressed interest in. She went above and beyond to make sure we were well taken care of. After deciding to purchase the vehicle, we met with Mylee, who also went above and beyond in helping us complete the paperwork. The staff at this dealership is top notch and deserves all 5 stars! More

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BAIT AND SWITCH on NEW MERCEDES I recently purchased a 2016 Mercedes and initially was pleased with the service. Unfortunately, it went downhill after that. I have only had my vehi I recently purchased a 2016 Mercedes and initially was pleased with the service. Unfortunately, it went downhill after that. I have only had my vehicle for 6 months. I love my car.....BUT... 1. I told the sales associate I would only purchase a vehicle that had roof racks. The sales manager agreed to included the racks on the car for me at no additional cost to close the deal. When I went to open the sunroof, it apparently does not work with these racks. Another Mercedes dealership showed me in writing in the Mercedes Service manual, that racks do NOT work on this vehicle and there is a problem because the Sunroof will not work when these particular racks are installed. This was obviously a known problem and Not brought to my attention. I addressed this with the service manager and he agreed that I should return the racks to Mercedes and he would pay for the new racks that would work properly from a private Rack store. I emailed him the temporary receipt and price of the appropriate racks BEFORE purchasing and he ok'd he would refund me in full. I purchased the racks for $595 within a week of that conversation and when I went to get a refund, the service manager had stopped working for Mercedes and the New Manager , Romano Boicic ,REFUSES to pay me but $270. My sales associate, let's call him Mr. D, says he is unable to assist me either. This is a Bait and Switch. HORRIBLE BUSINESS ETHICS and A SCAM to promise a customer who has purchased a practically NEW Vehicle and not even stand by their word. DO NOT TRUST THIS DEALERSHIP. 2. When I drove the vehicle off the lot and went to Costco for my weekly shopping, upon getting back in the vehicle, it wouldn't start. It was 8 PM at night and I couldn't even drive home. This had to be repaired at the dealership. ONLY hours after purchase. What a NIGHTMARE. More

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Chan went above and beyond my expectations. I gave a full compliment of stars for the dealership and Chan in particular. I would recommend this dealership and Chan to my friends and family. I w I gave a full compliment of stars for the dealership and Chan in particular. I would recommend this dealership and Chan to my friends and family. I will likely purchase another vehicle in the future from Mercedes.of Portland. More

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