Monica Cochran
Monica Cochran at Alan Webb Chevrolet
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Monica Cochran | Page 2

Customer Relations

Alan Webb Chevrolet

3712 NE 66th Ave
Vancouver, WA 98661

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5.0
24 Reviews

I've been in Customer Relations for over 30 years. This is my first go-round in the Car Sales world. I am originally from Southern New Mexico. I have lived here, almost 3 years. I have fallen in love with area, I try to go see a new place every time I have a day off. I am a mother of 3 beautiful children ages 27,20, and 6 years old. I have 3 grandchildren ages 9, 5, and 1. I have been married for almost 16 years. I drive a Chevy, I love Chevy products and couldn't be more blessed than to work here with all the amazing people I work with.

Dealership Experience

7 yrs, 3 mos

Industry Experience

7 yrs, 3 mos

Languages Spoken

Spanish Spanish

5.0

24 Reviews

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24 Reviews of Monica Cochran

April 02, 2021

Dealership Rating
Employee Rating

Was soured at first with initial salesperson but Monica and Jamie really stepped up to the plate and provided me with excellent service and quickly More

by Jbardonner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Johnson

Apr 05, 2021

Alan Webb Chevrolet responded

James, We are disappointed to hear of your initial interaction with a staff member. We are sorry we fell short of your expectations. We are thrilled to hear that Monica and Jamie stepped up by providing excellent service. Thank you for taking the time to share this nice review. We value your time and appreciate your feedback. It helps us to grow a positive customer experience for you and others. We look forward to seeing you and your Silverado in the future. Take care and have a great day! Sincerely, Your Alan Webb Chevrolet Auto Family

January 24, 2021

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Employee Rating

The guys and gals at Chevrolet are awesome. Can't wait to get a car from them or at least send some folks there way! More

by Marcb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2021

Alan Webb Chevrolet responded

Marc, Thank you for taking the time to share this kind review and a 5-star rating. We value your time and feedback. We are pleased to hear that Bo, Keith, and other team members have earned your business with their respect and fairness. We look forward to seeing you in the future. Take care and see you soon. Sincerely, Your Alan Webb Chevrolet Family

January 10, 2021

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Employee Rating

I went through the online service to purchase my vehicle and it was so easy and convenient. I spoke with Monica Cochran once on the phone told her what I wanted and my needs and before I knew with no hassle More

by ram.vic66
Recommend Dealer
Yes

Other Employees Tagged: John Anderson

Jan 11, 2021

Alan Webb Chevrolet responded

Vickie, Awesome. We are pleased to hear that your purchase experience with Monica was convenient and easy. We value your time and feedback. Thank you for choosing Alan Webb Chevrolet for your vehicle needs. We look forward to seeing you and your Traverse in the future. Take care and have a great day! Sincerely, Your Alan Webb Chevrolet Family

December 13, 2020

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Travis was very casual and not pushy that is why I purchased a truck from him... he worked hard to find the truck I wanted More

by lfoley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Travis Zavala

Dec 14, 2020

Alan Webb Chevrolet responded

Hello, We are pleased to hear that Travis worked hard for you. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your Silverado 2500 in the future. Happy Holidays! Sincerely, Your Alan Webb Chevrolet Family

October 13, 2020

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Employee Rating

John Anderson and travis were very easy to work with and made the deal quick and easy. They got me in and out fast. By fay the best experience I've ever had buying a car. Thank you. More

by chadcamarolt12021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Anderson, Keith Archer, Travis Zavala , Justin Lang

Oct 16, 2020

Alan Webb Chevrolet responded

Chad, Awesome! We are pleased to hear that John and Travis were easy to work with and provided the best experience for you. Thank you for taking the time to share this review and this 5-star rating. We value your time and feedback. We look forward to seeing you and your Camaro in the future. Enjoy your new Camaro! Sincerely, Your Alan Webb Chevrolet Family

September 03, 2020

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Great staff and service. I liked the friendly, no nonsense support. Team quickly processed the purchase and I felt that no time was wasted. Great job! More

by ndi.sk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Anderson, Keith Archer

Sep 03, 2020

Alan Webb Chevrolet responded

Hello Northwest Dynamics, Thank you for taking your time to share your thoughts and 5 star rating. We value your time and feedback. We are pleased to hear that your service timely and friendly. Thank you for choosing Alan Webb Chevrolet and we look forward to seeing you and your Silverado in the future. Have a wonderful day! Sincerely, Your Alan Webb Chevrolet Family

February 10, 2020

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I had a excellent Experience. Monica and Travis we’re really helper they Answer all my questions. They had the cars ready for me to see to test drive. More

by Yahairafri79
Recommend Dealer
Yes

Other Employees Tagged: Travis Zavala

Feb 10, 2020

Alan Webb Chevrolet responded

Yahaira, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are happy to read the Monica and Travis provided an excellent experience during your recent purchase. We look forward to seeing you and your Equinox in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Chevrolet Family

October 24, 2019

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Purchased a new Equinox I went through the Costco purchase program. This is the way to go. You know your price and it is a no hassle purchase. I am really enjoying my new Eq More

by dquin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hendrickson

Nov 04, 2019

Alan Webb Chevrolet responded

Diane Quintin, Thank you so much for your time to share this review and 5 star rating. We value your time and feedback, it helps us to grow and build a positive customer experience for you and others. We look forward to serving you and your Equinox's future needs. Take care and have a wonderful week! Sincerely, The Alan Webb Chevrolet Family

August 23, 2019

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Employee Rating

Jamie, Monica, Keith and Justin were awesome. Thanks guys When it looked bad, this team went above and beyond. 10 stars 😁 I would recommend this dealership to my friends and family. Once again THANKS More

by Preacher77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Johnson, Keith Archer , Justin Lang

Aug 26, 2019

Alan Webb Chevrolet responded

Preacher77, Awesome! We are thrilled to hear that we earned your high rating and recommendation. Thank you for taking your time to share this review and 5 star rating. We value your time and feedback, it helps us to build a positive customer experience for you and others. We look forward to seeing you in the future. Take care and have a great week! Sincerely, The Alan Webb Chevrolet Family

June 27, 2019

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Awesome ! Alan Webb's Team Rocks !! I would like to Thank John, Monica & Natalie of Alan Webb Chevrolet of Vancouver, WA. Monica for treating me like a friend more than customer. No pres More

by Gloria Armstrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Anderson , Natalie Erickson

Jun 28, 2019

Alan Webb Chevrolet responded

Gloria Armstrong, Thank you for your kind words and 5 star review! We are please to hear that you had an awesome experience during your recent purchase. We appreciate your time and feedback. it's feedback like this that helps us continue to build a positive customer experience for you and others. We look forward to servicing your Trax in the future. Have a great week and enjoy your new Trax. Sincerely, The Alan Webb Chevrolet Family