Moises Avilla | Page 3

Share excellence! 4 vehicles in 6 years with Northwest Dodge, that speaks for itself. Thanks. 4 vehicles in 6 years with Northwest Dodge, that speaks for itself. Thanks. More

by frankiestyxx1961 Verified Customer Verified Customer

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Smooth and seamless process. I called and negotiated a good deal on a truck. Then I flew in from Dallas, took an Uber to the dealership, and was driving away in my new truck with I called and negotiated a good deal on a truck. Then I flew in from Dallas, took an Uber to the dealership, and was driving away in my new truck within 20 minutes of being at the dealership. Great communication through the whole process with my dealer Chris H. Would definitely recommend! More

by gundlach50 Verified Customer Verified Customer

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Good Afternoon, My sale experience was awesome. Every one was very helpful from sales, finance, and make ready. Very enjoyable experience. Eric went above and beyond. I still need a couple of t Every one was very helpful from sales, finance, and make ready. Very enjoyable experience. Eric went above and beyond. I still need a couple of things: 1. I never received email with electronic paperwork. Please send all related paperwork for my files. 2. Vehicle vin is still not showing CPO (needed for extended warranty) Please send ASAP. 3. Please mail tags to my house when received. I live in Santa Fe, we are 65 miles away, Thanks for taking time to reach out. Bill More

by billyd.parker@sbcglobal.net Verified Customer Verified Customer

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Professional and efficient. Pleased with sales person and other dealer personnel. I am well pleased. Pleased with sales person and other dealer personnel. I am well pleased. More

by wellsmichaelg Verified Customer Verified Customer

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I have come here for years for vehicles and for service. The selection is for the most part respectable. The service experience has varied over the years. The selection is for the most part respectable. The service experience has varied over the years. More

by hermanginhouston Verified Customer Verified Customer

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Horrible service very mischief and not honest with the pricing they overcharged me for something I checked up online with the price it was took too long for my address to get to me then gave me the runaro pricing they overcharged me for something I checked up online with the price it was took too long for my address to get to me then gave me the runaround with disrespect condescendingly I'm going to make sure I express this and put this on all the social media and go to the news charging me $50 over with the actual price was that is criminal that is a markup and as price gouging if you want to get in contact with me and talk about this my phone number is 832-306-2500 my name is Juan Goodman please feel free to contact me More

by juanlamargoodman1 Verified Customer Verified Customer

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Financing department absolutely horrible trash services don’t recommend first and last time I buy a vehicle there. don’t recommend first and last time I buy a vehicle there. More

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They sold me a car with NO TITLE I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group dealership. They sold me a car that has NO title. I paid cash (check) in full for a 2018 Alfa Romeo Giulia in January 2020. They told me at purchase there were no issues/liens with the title - BTW, I had asked them about this specifically, and they assured me there were no issues and no liens. It is now August 2020 – almost SEVEN months later- and I still have not received my plates or title. So, the car I bought at NW Dodge with cash paid in full cannot be legally registered to drive in Texas. There is more. The car started sending out warning messages, so I took it to a dealer closer to my home for evaluation. The Alfa dealer informed me the car had previously been involved in a MAJOR collision - this information was never disclosed to me (NW Chrysler claims they had no knowledge of any previous collision or damages – is that even possible despite their extensive trade-in intake /check-in process??). In any case, the previous repairs resulted in water leaking in and corroding the wiring harness/electrical system. I have been told it will require over $7100 to repair the car (replace the entire wiring harness). The car sat in the repair shop since June 8th, awaiting $7100 worth of electrical repairs. As of August 5th, 2020, I have no plates, no title, and the temporary tags have expired months ago. The car cannot be registered/driven legally, and I cannot sell it in its current condition, since it has NO TITLE. I have called Northwest Chrysler Dodge Jeep too many times to count since January, trying to find out where my plates and title were, but I was never, ever given a straight answer. I still to this day do not know where the title is!! The motto for NW Chrysler, a part of the Ken Garff Automotive Group, is “We Hear You” – haha, really?? Who are you kidding? I have reported this situation to the Texas DMV. There is currently an ongoing DMV investigation of this dealer. Texas law requires all dealers to transfer title to buyer within 30 days of purchase. It has been almost 200 days, and still I have no title. But of course they still have my money. When you go to a dealer licensed by the State to sell cars, you expect that they will follow the laws and statutes imposed by the State to protect us, the customer. You would never expect that they would try to leave you holding a car without a title, one that cannot be legally registered to drive. Just remember this before buying your next car. I can only speak for my situation, but I feel that this business has shown absolutely no consideration for all of the time, trouble and expense I have wasted throughout this incredible mess. Their failure to communicate openly with me for months about the title problem, in my opinion, shows absolutely ZERO concern for me as a customer. Seven months later, I still have not received what I would consider an acceptable resolution to this situation. My only recourse it appears, is to now file a lawsuit for damages. What a company!! I just thought you might like to know my experience with NW Chrysler Dodge Jeep in Houston, a member of the Ken Garff Automotive Group. Use this information as you see fit before buying your car. More

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HORRIBLE SERVICE.The General Sales Manager does not HORRIBLE SERVICE. The General Sales Manager does not answer calls or emails, so don’t bother. They do not care about their customers, once they sell HORRIBLE SERVICE. The General Sales Manager does not answer calls or emails, so don’t bother. They do not care about their customers, once they sell you a car they could care less if it actually works or has problems. They are not honest about the condition of the vehicles that they sell. More

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Dodge Charger Purchase Sales woman Carol, was amazingly professional, kind, thorough, and very attentive to our needs as customers. She went above and beyond to ensure that Sales woman Carol, was amazingly professional, kind, thorough, and very attentive to our needs as customers. She went above and beyond to ensure that we were satisfied with our purchase. The finance team made the process very easy and fast. More

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