Mitchell Levy

This may be my last time with BMW. This I believe is my third leased car through Rallye. Sales, service are great. BUT... Last week i started getting calls that my payment was missed. This I believe is my third leased car through Rallye. Sales, service are great. BUT... Last week i started getting calls that my payment was missed. I was shocked because I always have an automatic deduction, and in the seven years I have had BMW I have not been late for one minute with payment. I called this morning at 9 :15 and spoke with finance. They told me that there is no automatic deduction and I insisted it had always been done in the past. They said I would have to call the dealer. I did. I was told it had to be set up with finance. Again surprised so I tried to do online. Could not. Have no account. Called finance at 12:15. Three hours into my work day. The rep told me I would have to set up on line. Tried to set up an account. Had to try five different passwords. Took me till 1:00. Finally was able to access website. Got a message......SORRY THIS PAGE CANNOT BE ACCESSED AT THIS TIME...TRY LATER. Seven years of BMW and not one minute of late payment BECAUSE I BELIEVE THE DIRECT PAYMENTS WERE SET UP IN THE DEALERSHIP. This time I have to set it up, but because I did not know that, I am getting calls from finance about my past due payment. ON A DIRECT WITHDRAW PLAN. So its now 1:15 and I am going to go back and attempt to give these finance people all of my payment information, WHICH THEY HAVE HAD FOR SEVEN YEARS. More

by STEVBARLAW Verified Customer Verified Customer

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I got great service from everyone they are very professional pleasant friendly I b am very happy and lucky to got them professional pleasant friendly I b am very happy and lucky to got them More

by NEELUM450 Verified Customer Verified Customer

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My experience was less than great because of some of the interactions with Mitch Levy. One main reason I use BMW is b/c I’ve always found them to be very professional. That was not the case this time. I fel interactions with Mitch Levy. One main reason I use BMW is b/c I’ve always found them to be very professional. That was not the case this time. I felt that Mitch was too pushy and dismissive if my concerns. Many months before leasing my new car, I visited the dealer because my current lease was ending in Jan. 2024. They assigned Mitch to me as a salesperson who told me that for timing it right I should order the car in October. Mitch called in early Dec. to say the new car was in early and just directed me to come pick it up. He made no acknowledgment of my lease ending in January. I reminded him again I had my current car for another month and wasn’t willing to pay the last car payment on that and a new car payment for the same month. I said I’m pick up the car in January. Mitch got a little agitated and said they couldn’t do that b/c then the dealer would have to take on the cost of holding the car for that time. (Why is that my problem?Is the dealer’s expense more important than the customer’s expense and experience?) He then said they’d have to sell my new car and order a new one. I felt that was a manipulative move to pressure me to take the car in December and a subtle threat that I’d now have to wait several months for a new car and, thus, be without a car in the interim. Nevertheless, I told him to look into that. He then suggested maybe they could buy my current car and sell it. He put me on hold to go talk with his manager and then that he came back and said the dealership would pick up the cost of my last month’s lease on the current car. Had I not pushed back on Mitch, I would have been stuck with two car payments. When I picked up my new car, I asked when I’d get the check for the car payment reimbursement. Mitch dismissively said, “don’t worry about it.” He said he had to put in paperwork for that. (Why hadn’t he done that already?) I waited a week and emailed him b/c I hadn’t gotten the check yet. Out of concern that I’d be dismissed again or maybe ignored, I also copied his manager on the email. Mitch promptly emailed back that he’d submitted the paperwork and was waiting for someone to sign the check. He sent me a photo of the check as assurance this step was complete. A final thing that I found pushy and annoying is that when Mitch needed to contact me, he would call my cell, my landline, and text me all in quick succession. I had to tell him to stop doing that, b/c I’m working during the day and on work calls. If I don’t pick up, I’d call back. I would go back to this dealership b/c of my overall belief that BMW dealers are generally more professional. But, I would ask for a different salesperson. I did not deal with Hasan Barakat. I don’t know who he is. More

by APPLNINA Verified Customer Verified Customer

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This dealer is the one I have been working with in the last 8 years. Most of the time, they didn't let me get upset. Few instances, they reset my personal settings (seat positions etc.); they sometimes di last 8 years. Most of the time, they didn't let me get upset. Few instances, they reset my personal settings (seat positions etc.); they sometimes did not check tire pressures. Overall, they are the number one compared to the other dealerships. More

by YY185 Verified Customer Verified Customer

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Excellent delivery made very easy the car was prepared perfectly everything was explained to me in detail perfectly everything was explained to me in detail More

by PHIL76 Verified Customer Verified Customer

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Management and service management were responsive n helpful in keeping me at BMW Especially Danielle -GSM helpful in keeping me at BMW Especially Danielle -GSM More

by EGLAURAC Verified Customer Verified Customer

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Overall experience was excellent. Very straightforward and didn’t feel like I was being sold extra things. Highly recommend this dealership and Mitch Very straightforward and didn’t feel like I was being sold extra things. Highly recommend this dealership and Mitch More

by ROBINGRIDELLI Verified Customer Verified Customer

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Mich Levy is one of the best sales folks. He is knowledgeable, understanding, helpful and stays with you from start to finish. He follows up afterwards to ensure you are happy with your veh He is knowledgeable, understanding, helpful and stays with you from start to finish. He follows up afterwards to ensure you are happy with your vehicle. This is my 3rd vehicle with Mitch and the only reason I stay with Rallye BMW. I had options to purchase other cars outside of BMW, but because I know i can trust Mitch, I come back to Rallye. Thank you Mitch!!! Rallye, you are lucky to have him! More

by FINNEY.KURIAN Verified Customer Verified Customer

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Very cool. Knows what he is talking. Appreciate the product customer buying.. very good manners. Knows what he is talking. Appreciate the product customer buying.. very good manners. More

by INDRASEDHAI2020 Verified Customer Verified Customer

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Staff was great . Would highly recommend Buyout went smoothly… Looking forward to working with team again Would highly recommend Buyout went smoothly… Looking forward to working with team again More

by HDINETZ66 Verified Customer Verified Customer

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