43 Reviews
Write a Review43 Reviews of Mike Segien
June 08, 2022
I've always heard great things about Dover Honda. I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was phenomenal and my initial overall experience was good. After having the car for a couple of weeks, the batter died while I traveled for four days for work. This continues to be a problem and the car has been there several times determine what's wrong with it. Finally, after being told three or four times (and having the car stay overnight for diagnostics), I was informed a specific part was causing a power drain and kills the battery. I was told the part would need to be replaced and I would need to cover the installation. I was told a part would be ordered and would arrive in three days. This was over three weeks ago and I never heard back from the dealership. I have been calling the dealership asking for the person in Service I was working with, only to be sent to voicemail. The Service person, Service Manager, and now General Manager will not return my phone calls. I imagine the dealership is understaffed and overworked. I only need someone to tell me what the status is of my repair. I travel for work and I'm tired of coming back to a car that's dead, I can't do this any more. I won't be back to this dealership. Don't contact me about trying to make this right, it's too late. More
Other Employees Tagged: Steve St Onge, Mike Watson
December 13, 2021
I experienced the most embarrassing and disrespectful customer service o loop experience this afternoon. After nearly 15 years of doing business with Dover Honda I have had one of the most embarrassin customer service o loop experience this afternoon. After nearly 15 years of doing business with Dover Honda I have had one of the most embarrassing experiences at the Dover, NH Honda service center. As I prepared to leave with my car I proceeded to pay for the work rendered. St that moment I realized that I had forgotten my wallet at home. I asked the nice lady at the register if I could call her with my debit card information. All my personal information was in the system and that they should know I live just down the street. She politely agreed and provided me with her direct line. As I proceeded to leave the service Manager stopped me and told me that he could not allow me to leave the property without payment in full, using the analogy of you can’t go to Best Buy and leave with their merchandise without payment by just walking out. Basically, in front of other customers and fellow employees he called me a thief!! Extremely embarrassing!!! He made no initial attempts to help. As service manager you should helping customers not policing them! Fortunately, my wife was able to drive over with my wallet. More
Other Employees Tagged: Ken Crawford
September 19, 2021
Allan was very, friendly, helpful and patient! This was my first experience with Dover Honda. It was great! my first experience with Dover Honda. It was great! More
Other Employees Tagged: Allan Lepler , Marsha Heiland
September 27, 2020
Friendly, knowledgeable, make you feel comfortable, no pressure. Cody was amazing to work with! Made the process smooth and quick, and fun! Highly recommended dealership! pressure. Cody was amazing to work with! Made the process smooth and quick, and fun! Highly recommended dealership! More
Other Employees Tagged: Ken Crawford, Cody Davenport, Marsha Heiland, Paula Redden, John Renaud
April 03, 2020
Excellent service I am extremely happy with everyone at Dover Honda. Paula Redden contacted me because I showed interest in possibly purchasing a 2019 Honda CR-V. Paula I am extremely happy with everyone at Dover Honda. Paula Redden contacted me because I showed interest in possibly purchasing a 2019 Honda CR-V. Paula was outstanding knowledgeable and helpful. I worked with Karen Campbell who was also outstanding and because of these people I decided to purchase this car unsceen due to the coronavirus. We were able to make the deal within the same day and also the finance person was outstanding and did a great job putting the paper work together. Karen Campbell was willing to bring the car to Conway NH where I live because of difficulties of me going to Dover. All paperwork was ready for me to sign and done properly. A+ for the whole crew. I also received a welcome from Eric Swindell and Service Mike Segien. This is my 2nd Honda CR-V I have bought from Dover Honda and I would recommend friends/Family to see them if they are looking for a car. Thanks for your great service. I truly love the car and look forward to many years of driving it. More
Other Employees Tagged: Karen Campbell, Paula Redden, Eric Swindell
February 21, 2020
Cody and Eric are the best!! Completely disregard that I got the best price on my new 2020 Pilot at Dover Honda. They did give me the price I was quoted online for the exact ca Completely disregard that I got the best price on my new 2020 Pilot at Dover Honda. They did give me the price I was quoted online for the exact car I wanted in the color I chose and added the roof crossbars we needed for our ski rack. We leased the car on the Saturday before President's Day and when we picked it up that week, everything was DONE. They handled the registration, talked to the Insurance Company and coordinated with Parts & Service to get the bars installed before we picked it up. We drove just under an hour from Andover, MA because someone we knew in Dover recommended them and we're very happy we did! Eric made everyone feel like family and Cody was a true professional who knew the answer to everything we asked about the car. He even picked us up at the Train Station when he delivered the car. Thank you to everyone there for making this truly the easiest car purchase I've ever had! More
Other Employees Tagged: Nick Strong , Cody Davenport, Bryan Laskin, Anthony Mounsey, Eric Swindell
October 15, 2019
Happy with Dover Honda! I recommend Dover Honda very highly for buying a car. This is my 3rd Honda that I bought from them and have always been pleased with their sales peopl I recommend Dover Honda very highly for buying a car. This is my 3rd Honda that I bought from them and have always been pleased with their sales people and service. Rick Stern is a great salesman offering a wealth of knowledge and friendly service. More
Other Employees Tagged: Rick Stern, Steve St Onge , Marsha Heiland
August 17, 2019
Great Dealership selling Great Vehicles. Long relationship with dealership, always been happy with Sales and Service. Modern clean surroundings with well trained sales people and technicians. Long relationship with dealership, always been happy with Sales and Service. Modern clean surroundings with well trained sales people and technicians. As I always tell my friends a great place to do business. More
Other Employees Tagged: Tony Khoury, Nick Strong, Kris Adams , Cody Davenport, Marsha Heiland, Bryan Laskin, Sarah Northrop, Brad Perkins, Eric Swindell
July 17, 2019
Friendly, easy and comfortable We have purchased from several dealerships and this was by far our best experience. Not only the lowest price, but the easiest purchase in the last 15 We have purchased from several dealerships and this was by far our best experience. Not only the lowest price, but the easiest purchase in the last 15 years. Everything was spot on. More
Other Employees Tagged: Karen Campbell
June 29, 2019
Happy Honda Customer I have had great experiences with the Honda Service Department and have been toying with the idea of trading my older Honda Civic for a new one. Paul I have had great experiences with the Honda Service Department and have been toying with the idea of trading my older Honda Civic for a new one. Paula noticed me checking out cars in the showroom and asked if she could answer any questions or help in any way. The rest is history. She introduced me to Rick Stern, who in turn took me out for a test drive, answered lots of questions, and found me the exact car that I wanted to buy. It took a few days to track the car down and get it delivered, but every time I dealt with anyone from Dover Honda, they were polite and extremely helpful in the process. Paula checked in with me each time I was there as well to make sure the process was moving smoothly. I got lots of information from Rick Stern and felt very comfortable driving off the lot with my new vehicle after his tutelage in the workings of the car. Working with Ryan Gendron in the finance department was a good experience as well. I will be sure to return for all the servicing for this car and to purchase my next one at Dover Honda. It was a very pleasant experience. Thanks to all of you who worked with me on this purchase. More
Other Employees Tagged: Rick Stern , Ryan Gendron, Paula Redden