Mike Sartino | Page 2

I was treated very well and had a pleasant experience. I was impressed with the salesman’s attentiveness to me in trying to purchase a vehicle. I have been looking for a good used car to replace a daily I was impressed with the salesman’s attentiveness to me in trying to purchase a vehicle. I have been looking for a good used car to replace a daily driver. Most of the salesmen that I have been working with in eastern Iowa and Northern Illinois were not concerned with selling a used car to me. Most after the initial contact did not do even the simplest things in a timely manner as they said they would. As an example following up on an email or photo. Some sent emails the next day late in the day while I was talking to several other dealers. Anderson Toyota Lexus and Christian followed up in a timely manner and made sure that what he sent got to me and when I did not receive a text photo he turned right around and sent photos via email. The only issue that I had was with the title as there was some confusion about getting it to me. In the end I believe everything will work out. I think I just need to wait for a few days to receive the title in the mail. I bet not too many people pay cash and the titles are not on-site. More

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Gio went above and beyond to ensure I made the right purchase for my first vehicle. He made sure that my family and I were well taken care of. Everything was clear-cut and concise, from the test drive t purchase for my first vehicle. He made sure that my family and I were well taken care of. Everything was clear-cut and concise, from the test drive to the numbers. Ben welcomed us and got us the best rate for financing the vehicle. Mike and Matt were really happy for us making a purchase through this dealership. We felt so welcomed and comfortable from the moment we stepped in, to when we left with the vehicle. My family and I will buy from here again. More

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Phenomenal experience with Lexus of Rockford. I can not speak highly enough of how our family was treated with the purchase of our "new to us" L/Certified GX460 Premium. My comments on the fol I can not speak highly enough of how our family was treated with the purchase of our "new to us" L/Certified GX460 Premium. My comments on the folks we worked with in this transaction: Chris Beto - In my opinion, Chris is the perfect definition of a person you want to work with when acquiring a vehicle. Chris took a very consultative approach with us based on the needs we had. He was very accomodating to our needs to test different models in order to make sure they would work with our family, car seats, and other needs. I also want to give him a pat on the back for how engaged he was with our 4 year old daughter. He was great around her. In no way, did we feel pressured into a decision. Chris was very understanding of our questions and concerns and helped us get to terms that worked for all of us. Mike Sartino - A rare positive comment about dealing with a manager in an auto dealership. Mike worked in concert with Chris to make sure our needs and objectives were met successfully from both the vehicle acquisition and the financial side of the equation. Mike was also very amiable to our concerns on the vehicle we acquired and was more than willing to make sure everything our new purchase will be 100% correct to our satisfaction. Ben Bleed - A very conscientious and customer driven contact within the Finance Department. Ben worked very hard for us based upon our stellar credit to get us the absolute best financial terms possible and was able to save us on the interest rate by closely working with their multiple sources. Ben was also very accomodating to our questions regarding an extension of the L/Certified warranty protection on this SUV. The paperwork process was handled smoothly and quickly. We appreciate his diligence and efforts on our behalf. In summary, if you're considering doing business with Lexus of Rockford, I would highly recommend that you consider working with the folks mentioned above. I feel you would be in very competent and capable hands. More

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Chris Beto assisted my daughter and me in our search for the perfect used car for our family, and was simply a pleasure to work with. We purchased a used certified Lexus and couldn’t be more happier. From t the perfect used car for our family, and was simply a pleasure to work with. We purchased a used certified Lexus and couldn’t be more happier. From the moment we entered the dealership we were greeted professionally and the friendliness of Chris and sales manager, Mike Sartino, as well as Ben Bleed in finance and all the staff was second to none. It is quite possibly one of the best experiences purchasing an automobile we’ve ever had, and we will definitely be repeat customers. Chris & Holly Melvin Dixon, IL. More

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I want to thank Chris for his patience in helping with everything and going over the technology of my new 2022 Lexus. A special thank you to Mike Sartino for helping me again for selecting my car. I have everything and going over the technology of my new 2022 Lexus. A special thank you to Mike Sartino for helping me again for selecting my car. I have purchased over 10 Lexus vehicles over the years and they always make feel like a special customer. More

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I just purchased my 5th vehicle from the team at Anderson Lexus of Rockford. This purchase was a 2022 NX350h. I traded I. my 2018 NX300 also purchased new at this dealership. I can’t say enough about the sa Lexus of Rockford. This purchase was a 2022 NX350h. I traded I. my 2018 NX300 also purchased new at this dealership. I can’t say enough about the sales team of Mike Sartino & Chris Beto these guys are truly outstanding with regards to customer service, Lexus knowledge and after sales service support. If I was to rate this dealership on a scale of 1-10 with 10 being excellent I’d give them a 12. Every aspect from sale to finance and then service is superior at this dealership. More

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Sales representative Christian Benitez was very knowledgeable and professional. I have bought many vehicles from different dealerships and by far this was one of the best experience’s of a purchase knowledgeable and professional. I have bought many vehicles from different dealerships and by far this was one of the best experience’s of a purchase and final sale agreement. Everyone from sales to finance was a true honest feeling of trusting this dealership. I will purchase from Anderson Lexus again, but I haven’t dealt with the service department at this point. It appears to be a fine running service department. Thanks for a very positive experience. More

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This dealership rocks ! ! They’ve made my car purchasing process so easy! Chris and Ben are life savers ! 10/10 recommendation for car buying needs :) ! They’ve made my car purchasing process so easy! Chris and Ben are life savers ! 10/10 recommendation for car buying needs :) More

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All employees very friendly and easy to work with when. purchasing a car. They were not pushy, spent time with you and answered all questions. purchasing a car. They were not pushy, spent time with you and answered all questions. More

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The quality of attention and service paid to customers is unparalleled. Chris Beto and Mike make everything easy and a pleasure. Ben in financing also does a great job. All in all an exceptional experience! unparalleled. Chris Beto and Mike make everything easy and a pleasure. Ben in financing also does a great job. All in all an exceptional experience! More

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