Mike Lichtenthal
Mike Lichtenthal at Naples INFINITI
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Mike Lichtenthal | Page 2

Service Manager

Naples INFINITI

5880 Naples Blvd
Naples, FL 34109

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4.7
29 Reviews
4.7

29 Reviews

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29 Reviews of Mike Lichtenthal

September 22, 2022

Dealership Rating
Employee Rating

awful experience on more than 1 occasion! ! Service manager Mike is rude.... service dep unorganized.... " Ill have your service advisor call you right back " several days in a row, come to f More

by rwolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Sep 23, 2022

Naples INFINITI responded

We are very sorry to hear about your experience. Certainly this is not the level of customer service that anyone should experience.. You can expect a call from our Director of Fixed Operation, Skip Roth to hear more about what happened. If you would like to reach him, you certainly can at sroth@naplesinfiniti.com. Again, our sincerest apologies.

June 28, 2022

Dealership Rating
Employee Rating

Usually get me in and out without problems. Service manager and staff ate polite. They make accommodations to the customer without hesitation More

by Williamjackson0707
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Haverly

Jun 28, 2022

Williamjackson0707 responded

Great experience overall

Jun 28, 2022

Naples INFINITI responded

Thank you for the 5 stars! We try our best to get you in and out as quickly as possible.

May 25, 2022

Dealership Rating
Employee Rating

Great cars great service very professional with sales and service. Had 10 infinity from there More

by Carguy gerry 951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Miller, Scott Roland

Jun 12, 2022

Naples INFINITI responded

WOW! Thank you for being such an amazing repeat customer! We are happy to hear that the service department was able to help you once again.

Jun 12, 2022

Carguy gerry 951 responded

You are welcome

April 06, 2022

Dealership Rating
Employee Rating

Great experience, they stick to their word, everyone was friendly and willing to negotiate a fair price More

by ned
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cullen Quamina , Jonathan Hidalgo, Caroline Tursi

Apr 06, 2022

Naples INFINITI responded

Thank you for your review. Enjoy your new car! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

March 24, 2022

Dealership Rating
Employee Rating

I walked in with no appointment. They told me time frame and they delivered. That’s rare these days. More

by Jimk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Miller

Mar 24, 2022

Jimk responded

Perfeck

Apr 04, 2022

Naples INFINITI responded

Thank you for review, we are glad you had a perfect experience with Mike and James. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

December 17, 2021

Dealership Rating
Employee Rating

Excellent experience with both Sales and Service Dept. Glad to be a part of the Infiniti family! More

by jennifer.odell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerosky “G” Sainvil

Dec 17, 2021

Naples INFINITI responded

Welcome to our family! We appreciate you choosing us for your automative needs. Enjoy the ride! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

December 09, 2021

Dealership Rating
Employee Rating

Every single time I refer a family member or personal friend, they are extremely happy. G goes above and beyond for anyone. He always makes sure they are happy and stress free during the purchase process More

by Mariahvachunek
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Preston Reeder, James Miller, Scott Roland , Gerosky “G” Sainvil

Dec 17, 2021

Naples INFINITI responded

Mariah: Thank you so much for the continued business, and for referring your friends and family. We really appreciate it! It was extra special of your to call out the efforts of G and the team. Enjoy the ride! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

December 09, 2021

Dealership Rating
Employee Rating

Very professional and personal, I believe I would purchase my next vehicle from the same individual and dealership. Competitive pricing and very low pressure sales. Thank you thank you thank you More

by rvachunek
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Preston Reeder, Brian Massoll, Scott Roland, Cullen Quamina , Gerosky “G” Sainvil

Dec 17, 2021

Naples INFINITI responded

Thanks so much for the kind feedback. We're so happy you enjoyed your visit here at Naples INFINITI. Enjoy your beautiful new car! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

December 09, 2021

Dealership Rating
Employee Rating

Buying a car can be very stressful But working with Gerosky at Naples Infiniti, is always such a pleasure! He takes the stress out of buying a vehicle and turns it into something fun. It’s more than ju More

by tracyvac4
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Preston Reeder, James Miller, Brian Massoll, Scott Roland , Gerosky “G” Sainvil, Mariah Vachunek

Dec 17, 2021

Naples INFINITI responded

Thank you so much for taking a moment to share your thoughts with us. We're so pleased you had a fun experience with G and the team. Hopefully we are able to earn your loyalty for many years to come. Enjoy your new car! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

October 20, 2021

Dealership Rating
Employee Rating

Service manager and his team were very helpful in getting a dead battery replaced. The service manager sent someone to jump start the car so I could drive it to the dealer. They analyzed the problem and rep More

by gedelste
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mariah Vachunek 5 Stars

Oct 25, 2021

Naples INFINITI responded

It's great to hear that you had a tremendous experience with the service department. We're so pleased to have you as a part of the Naples INFINITI family, and we're so happy the issue was taken care of for you quickly. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

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