Mike Larkin | Page 2

Excellent Service The customer service is great. Along with outstanding service. Always makes them #1 in my book! I will always take my vehicles to them. They are no do The customer service is great. Along with outstanding service. Always makes them #1 in my book! I will always take my vehicles to them. They are no doubt the Best ! More

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Very helpful. Seldom do I feel that a company cares about me and Riley more than met my expectations. I will definitely go back and tell others about their service Seldom do I feel that a company cares about me and Riley more than met my expectations. I will definitely go back and tell others about their service. More

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Paint damaged/repaired 2018 Tacoma I purchased a 2018 Tacoma Off Road in July 2018 and began having paint chipping issues on the leading edge of the roof above the windshield. The serv I purchased a 2018 Tacoma Off Road in July 2018 and began having paint chipping issues on the leading edge of the roof above the windshield. The service department too remedial action to touch them up. Another chip appeared in January 2019 and while at a friends body shop to have the dealership decal removed from the tailgate, the technician asked if this vehicle had been wrecked or repaired, to which I said better not have been. He then went over the truck with a sunlight lamp and the vehicle was covered in overspray that was undetectable to the naked eye. I immediately contacted the service department, spoke with Scott Struemph, set an appointment to bring the truck in...after he inspected the top of the truck, he asked what I wanted to do. Told him I wanted a new truck as this one was apparently brought into the inventory at Riley Toyota damaged and repaired but not disclosed. Scott turned me over to our salesman Matt Tellman, who in turn took my demand to Brian Jacobson, after an exhaustive inspection of the vehicle, I was told the dealership would stand with me in dealing with Toyota NA about this issue. Long story shortened, the dealership did the right thing by me. They could not locate a 2018 as I insisted upon replacing it with an identical truck, thus they found a 2019 and replaced my damage repaired 2018. the process was amazingly smooth, took about a week and a half from start to finish. The dealership didn’t hesitate to keep me informed as to the progress and the ultimate decision to get me out of my truck, into a new one, and they would deal with Toyota without my involvement. No one could ask for more than that. More

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Overpriced oil change The first oil change we had done there was convenient, quick, cheap (less than $20), and we got a free coupon for a car wash at Kwik car afterward... The first oil change we had done there was convenient, quick, cheap (less than $20), and we got a free coupon for a car wash at Kwik car afterward... So, thinking this was typical service, since we were never told this was some type of first time promotion or anything. We were extremely surprised to be charged like $65 plus to have it changed the second time a few months later and didnt get a car wash coupon, so i guess well go back to vhanging our own oil or find someone more reasonably priced. More

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I recommend Riley Toyota repeatedly. I have a leased '17 RAV4 and have been really pleased with the service received on this vehicle. I get notification when my service is due, and am ve I have a leased '17 RAV4 and have been really pleased with the service received on this vehicle. I get notification when my service is due, and am very confident in the quality of service. They are always helpful if I have a question. More

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Service The excellent service is only topped by the consistent great teamwork in this area. I gotten to know most the people in this service department, and The excellent service is only topped by the consistent great teamwork in this area. I gotten to know most the people in this service department, and Scott can be proud of his super team. More

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