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Mike Hepperle
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Mike Hepperle
Sales
Bob Penkhus Volvo Mazda Volkswagen
1101 Motor City Dr
Colorado Springs, CO 80905
85 Reviews
Mike has been in automotive sales for over 30 years and what a fantastic addition to our staff he has been! He is certified to assist you with your Mazda, Volvo and Volkswagen transportation needs. His goal, with every customer, is to service each one with respect, care, professionalism and dignity, at all times.
Read moreDealership Experience
9 yrs, 11 mos
Industry Experience
41 yrs, 4 mos
Specialties & Trainings
Volvo
85 Reviews
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85 Reviews of Mike Hepperle
October 14, 2023
Great to work with Michael H. Awesome and thoughtful. Made sure we had the right vehicle and gave me the time and attentiveness that I needed. Awesome and thoughtful. Made sure we had the right vehicle and gave me the time and attentiveness that I needed. More
by SEANLOCKWOOD
Verified CustomerOther Employees Tagged: Jordan McManus
Helpful 
August 09, 2023
There was a mixup when purchasing my vehicle but Marvin worked hard to get the issue resolved. Megan and JaLyn were professional with no pressure. worked hard to get the issue resolved. Megan and JaLyn were professional with no pressure. More
by BALDJAWS
Other Employees Tagged: Jalyn Walker, Marvin Banks , Megan Jung
April 25, 2023
They always treat me very good, good inventory, Mike hepperle is the best, highly recommended seeing him for all your car buying needs. He explained every aspect of the process thoroughly and made the w hepperle is the best, highly recommended seeing him for all your car buying needs. He explained every aspect of the process thoroughly and made the whole experience enjoyable! More
by mcalhanym
December 27, 2022
Danielle was awesome. She went a long way in softening my disappointment in the Penkus dealership and my Volvo, and making positive suggestions for me to go forward. I She went a long way in softening my disappointment in the Penkus dealership and my Volvo, and making positive suggestions for me to go forward. I like the way the car handles and performs, and is the biggest reason I purchased it, but I am disappointed in the way the car is designed to force one to take their eyes off the road to make small adjustments to things like the fan speed via the “distraction” screen where a simple knob would be infinitely safer, and convenient. I realize most cars are being manufactured this way, but it seems to be a step backward. In this litigious age, it seems to be a huge liability for manufacturers. More
by ?
Other Employees Tagged: Chris Study, Danielle, 5 stars, excellent ambassador for Volvo and Penkus
November 14, 2022
Mike is one of the best salesman I've ever worked with. If I can help it I won't buy a car from anyone else but him moving forward. Thank you Mike. If I can help it I won't buy a car from anyone else but him moving forward. Thank you Mike. More
by Tyler Willett
Other Employees Tagged: Bruce Leiva, Bryn Reynolds, Robert Gentry, JR Snyder, Marvin Banks, Torrell Crowell , Ken Hastings, Emily Porter, Torrey Tompkin
October 22, 2022
Vehicle was purchased on 10/07/2022 as certified pre-owned (CPO) (https://www.bobpenkhus.com/penkhus-care-plus.htm) and fully inspected. What I was told had been done to the vehicle was an inspecti pre-owned (CPO) (https://www.bobpenkhus.com/penkhus-care-plus.htm) and fully inspected. What I was told had been done to the vehicle was an inspection + detailing of the vehicle, which would have included at the very least vacuuming the carpet or possibly shampooing. Upon getting the vehicle delivered, I noticed the lug nut key was missing. The day after we received the vehicle, there was some dirt on the floor of the passenger rear side. I started to vacuum up the mess and the carpet fibers were vacuumed up leaving behind only the backing, this in spite of the claim the vehicle was detailed, which would have left sections missing carpet. Due to these two issues and the insistence of the dealership that it was 'inspected', which was to include brake inspection, rotate, balance, alignment check among other items, I grew concerned. I then took the vehicle to the nearest Lexus dealer and paid to have them inspect the vehicle. Their observation was recorded and sent to myself, which I then forwarded on to the original dealer. From what Lexus had observed, they were able to check the brake system, but the wheels had not been removed for some time. The original dealer who sold the vehicle claimed the lug nut key was 'lost' but the rust on one lug nut should not have been there if the wheels were indeed removed. I have spoken with the dealer on multiple occasions and was told by Ryan Burnett (a sales manager) that maybe they had been swindled in the trade and that the person who traded it in was less than forthright. I was then contacted by Tadd Wells (general sales manager), who expressed concern, said he needed to discuss with the general manager, and asked me to forward the information I had. On 19-OCT-2022 I sent to him the photos of the carpet falling apart as well on 20-OCT-2022 the Lexus inspection report which detailed the issues and cost to repair. I followed up with an email on 21-OCT-2022 to which I received no response. I was able to get Tadd to answer the phone on 22-OCT-2022 regarding the outstanding issues. On this conversation, Tadd was less than willing to accept that they had done anything wrong, with him stating 'the carpet dose not affect the drive-ability of the vehicle.' When I confronted him with the apparent lack of ethics shown by the dealership, he simply stated that he needed to discuss with Sevan Stryker, the general manager. I informed him that he told me on Wednesday he would discuss with the general manager and get back to me, which he never did return my calls nor email on 21-OCT-2022. In summary, there was hidden damage which I was told was repaired (headlight bracket still missing), a complete vehicle inspection (which was unlikely to have been performed based on a missing lug nut key), and vehicle detailing (which the inspection or detailing should have caught the carpet issue). As of our last conversation, the dealer is refusing to admit any fault in the matter. More
by kristopher75
Other Employees Tagged: Tadd Wells, Ryan Burnett
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