Mike Harder | Page 9

Superior Sales Experience We had our 2013 RDX in for service at Salem Acura while we were on vacation. It has an extended full warranty, but with 82,000 miles on it we were goi We had our 2013 RDX in for service at Salem Acura while we were on vacation. It has an extended full warranty, but with 82,000 miles on it we were going to have to trade it shortly after we got home to get maximum value out of it as a trade. While the service was being performed I went to look at the 2018 RDX. Steve Fortier, a salesman, came out to talk to me. we discussed a number of things before talking about cars. He suggested letting Salem Acura price a new RDX for us. The sales process was probably the best and easiest I have had in my 50 plus years of driving. There was no pressure, they did not have the color I thought my wife wanted but found it and were prepared to get it and when she decided on another color they found it. Our dealings were with Steve and the Manager, Mike, both of whom made the process very enjoyable. They worked with us to accommodate our return to home so that the 21 trip ticket would cover our return travel time. We were pleased with the deal we got and the process. My wife hates buying cars, but she enjoyed this experience. More

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Lori Rocks the House! I walked onto the lot at Acura of Salem ready to learn more about the Acura TLX, prepared to put in the work -- to drive the car, to match up features I walked onto the lot at Acura of Salem ready to learn more about the Acura TLX, prepared to put in the work -- to drive the car, to match up features against my list, to negotiate hard for a price that represented good value. Then Lori Klavitter stepped in. I drove the car, fell in love and within about 60 minutes, start to finish, all the boxes were checked and the deal was done. Mike and Lori tracked down the color and options I was looking for, and worked to meet my price and financing objectives. They had the car there ready to go the next day when Chris and Lori tag-teamed to get me through the paperwork and to get the vehicle set up. Then I was on my way. There was plenty of friendly help and kudos to go around, but Lori was there at every stage to make the deal work. I especially appreciate the extra effort she made at delivery to walk me through all the features and help me get the car set up for maximum driving pleasure. This was the easiest and most pleasant car buying experience I've ever had, on a new Acura TLX that I love. More

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A great local dealership. Love my new TLX I wanted an exceptional version of the TLX, so they found one in LA and had it shipped up here at no extra cost. They are easy to deal with, and the c I wanted an exceptional version of the TLX, so they found one in LA and had it shipped up here at no extra cost. They are easy to deal with, and the car is perfect. I'm a happy customer. More

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The BEST customer service! Michael and his team go above and beyond to spoil their customers. Every step of the experience has been exceptional. I feel valued as a customer and Michael and his team go above and beyond to spoil their customers. Every step of the experience has been exceptional. I feel valued as a customer and will definitely be a long term Acura of Salem fan. More

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We came, we saw, we triumphed! We're into a steep learning curve to master the new GLC 300 but already have managed the basics of the car and had enough mental strength remaining t We're into a steep learning curve to master the new GLC 300 but already have managed the basics of the car and had enough mental strength remaining the first evening to thumb the pages of the owner's manual. Many times before we left the dealership, Lisa invited us to return for another tutorial and we may take her up on it. More

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Best dealership we have ever purchased a new car from. We had an excellent experience with everyone at Acura of Salem. They were all very professional and easy to work with. Everyone there treated us ver We had an excellent experience with everyone at Acura of Salem. They were all very professional and easy to work with. Everyone there treated us very well and gave us a great deal on our trade-in and on the new Acura. From start to finish it was a no stress, no pressure experience and I would highly recommend them to all my family and friends. More

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Superb Dealership & Excellent Customer Service We have purchased from Acura of Salem for several years now & have always been pleased & well taken care of. We recently decided to try a lease, for t We have purchased from Acura of Salem for several years now & have always been pleased & well taken care of. We recently decided to try a lease, for the first time. We are very much loving & enjoying our beautiful 2016 Acura RDX. We worked with salesman Robert Gale, who did a great job & took the time to explain the vehicle & go through showing how to navigate the new options, etc. We have always been happy with the excellent customer service we have received from Terry Mosgrove, when our vehicle has gone in for servicing. Terry is top notch & has always had a loaner vehicle to use, while the vehicle is being serviced. The staff are all very professiona. We highly recommend purchasing from Acura of Salem. Stay local & stay happy! More

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As a returning customer they worked to get us what we wanted We have dealt with Acura of Salem for many years and bought several cars. Klaus Laetsch was such a pleasure to deal with and very helpful. He took t We have dealt with Acura of Salem for many years and bought several cars. Klaus Laetsch was such a pleasure to deal with and very helpful. He took the time to go over all the new things on the car and was so good about following up to make sure we were happy and if we had any problems. He even actually offered to come home with us to program the garage door opener. Dealing with him was great and probably the best salesperson we have dealt with at Acura besides Wayne who has retired. On our previous owned vehicle, Mike Schmidt was so helpful with a problem we had and went above and beyond to resolve it. More

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