Mike Gero | Page 13

Wonderful truck wonderful experience Yassy was great when we went in the first night. She did not pressure us at all but showed us all the inventory she had. She left us alone to talk w Yassy was great when we went in the first night. She did not pressure us at all but showed us all the inventory she had. She left us alone to talk while she found a key so we could see some of the optional features. We fell in love with one truck and then left to go home to talk ourselves into it. The next day when I returned mike was great as Yasmin was out that day. He took care of everything. I drove home in my great new truck that night. We drove it to Gainesville, about 2.5 hours away on business Saturday and it runs like a dream. Couldn't be happier with the vehicle and the purchase experience. So there was no pressure to buy "add-ons" in the business office as with many other dealers. More

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Great buying experience. The sales person Mike Gero is honest, helpful and friendly. We agreed on a good price for a new Cherokee. The next day we came into the dealership, th The sales person Mike Gero is honest, helpful and friendly. We agreed on a good price for a new Cherokee. The next day we came into the dealership, the car is there, just cleaned and waiting for us. Mike took us to the rental company to return our rental car, and an hour later we are happy driving our new Cherokee home. Since the other key of the car can't be found by them, we requested one from our local dealer, and after a couple days, the refund check from Jerry Ulm arrived. No hassle. More

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This is our 2nd car purchase at Jerry Ulm and we appreciate their efforts and for dealing with me as I am a tough negotiator! appreciate their efforts and for dealing with me as I am a tough negotiator! More

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I bought a new 2014 Dodge Ram 1500 from Jerry Ulm Dodge on 10/22/13. I found the vehicle on their website and then called their Internet Sales Manager, Darren Lane to setup an appointment for a test drive. on 10/22/13. I found the vehicle on their website and then called their Internet Sales Manager, Darren Lane to setup an appointment for a test drive. Darren was very responsive and sent me a detailed quote in an email even before I arrived so I could see all the features and have a ball park price in mind. When I arrived, Darren met with me to review my current truck for it's trade-in value and Mike Gero took me out for a test drive and to review the truck. Mike did a good job explaining all the features of the vehicle and answered all my questions. When I got back, Darren was able to work with me on the price and I feel like I got a good deal on the truck and on my trade. Also, while I was meeting with Darren, the owner of the dealership Jerry Ulm stopped by and personally introduced himself. The place felt very family-oriented and less stressful that other car dealerships I've dealt with. Working with the finance woman was easy and she had all the paperwork ready in a timely fashion. My overall experience was great and I'll be back for future maintenance and other vehicle purchases. I'd also recommend them to my family and friends. More

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I ordered a 2014 Dodge Ram in June. Although it was promised and expected in 6 weeks, the truck was not shipped. David Gonzales, VP of Sales, got involved, identified the delay (a pre-release recall) promised and expected in 6 weeks, the truck was not shipped. David Gonzales, VP of Sales, got involved, identified the delay (a pre-release recall) and then kept me updated on progress several times each week until the truck arrived. Although the delay caused me to escalate the problem, David was professional and competent in delivering my new RAM truck. Overall I was very pleased with my experience. More

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We made it clear when we first came in that we wanted a Satellite Radio in the vehicle that we were purchasing. During the test drive we were told that we would receive a $500.00 check to purchase the radi Satellite Radio in the vehicle that we were purchasing. During the test drive we were told that we would receive a $500.00 check to purchase the radio, this is what sealed the deal. When we brought the van back in for it to be detailed and pick up our check we were told they could not do that. Well now we have a vehicle we are not happy with. Will never purchase another vehicle from Jerry Ulm and will not recommend them to anyone either. Wonder why car salesmans have such a bad reputation, it's due to the lies they tell to make a sale. You have lost a customer. Update to previous rating. We are still not happy with Mr. Gero & will not buy from him again, but kudos to the company for correcting the wrong. This is a good lesson in learning how to communicate and tell the truth even if you would have lost a sale. More

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After a long day at multiple dealerships, before going to the other side of town for a dodge dealership I communicated with online, my wife and I stopped into Jerry Ulm Dodge. We already had a pretty good the other side of town for a dodge dealership I communicated with online, my wife and I stopped into Jerry Ulm Dodge. We already had a pretty good idea the exact truck we had interest in. When we first arrived at the door our salesman Mike Gero asked how he can help. After explaining the deal that I was given online from a different Dodge dealership Mike asked that if he could do better price wise would we buy from them. Well needless to say within 1 1/2 hours I was driving home in my brand new dodge 1500 that I had been researching online for months(great truck!). Thanks Mike & Jerry Ulm Dodge for a very pleasant truck buying experience. More

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The whole staff at Jerry Ulm was friendly and helpful....I got a great deal and did not feel pressured. Mike did a great job explaining all of the details and made buying a car a fun experience. helpful....I got a great deal and did not feel pressured. Mike did a great job explaining all of the details and made buying a car a fun experience. Rochelle was so helpful with the financing and explaining what I needed. Everyone I came into contact with did a phenomenal job! I would recommend Jerry Ulm to any of my friends and co-workers. Keep up the good work!!! More

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Yesterday I visit this dealer for the first time - I was 100% sure of what I wanted in my next car - salesman Mike Gero really nice young men convinced me and we were decided to close a deal. I didn't had 100% sure of what I wanted in my next car - salesman Mike Gero really nice young men convinced me and we were decided to close a deal. I didn't had an opportunity to test drive the GC because I have done it already. While in the office of Felix Ramirez (who is one of the best manager and should be running the place) advice to test drive it before finishing the papework - I went ahead and while driving we realize that something was wrong with the ignition - of course I said I'm not getting this vehicle - immediately after I said that one of your SM Gordon Begley made a really nasty gesture "ok she can go and literally push me out of the dealer" That's not the way you do business and especially with a women - I really recommend you guys sent this guy Gordon Begley to take some C.Service or manners class before he continue damaging your dealers reputation. It will be impossible for anybody wanting to buy a car that's is showing problems already. This AM I received a call from the other SM Jorge Roldan and was a different story. Gordon Begley you might be a SM but you have no class - you have a long way to go... treat with people with respect. More

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