Mike Farrell

I recently purchased a used 2022 Toyota Camry with 7,700 miles on it from this dealership. My salesman was Jim Novak and he was great--very attentive and personable. Although some members of management d miles on it from this dealership. My salesman was Jim Novak and he was great--very attentive and personable. Although some members of management did not provide great customer service during and after my buying process, in the end an issue I had was taken care of by the General Manager, Mike Farrell and I can not thank Mike enough for doing the right thing, I also want to give a great thank you to Danielle ( I can't remember her last name) who took care of me when having to go back to the dealership to get my issue taken care of and my salesman Jim was not working that day. I would like to acknowledge Zack in Finance. He was very friendly and easy to talk to and explained everything with ease. I do recommend going to see Jim or Danielle to purchase your next vehicle. More

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I came in for service, with my NV2500 Ice Cream Truck. I was overcharged for the service and charged a Freight fee on an oil change! What a joke! But I figured the next time I come in for service I would I was overcharged for the service and charged a Freight fee on an oil change! What a joke! But I figured the next time I come in for service I would show it to them. I would have hoped they would have made an adjustment. I sell to dozens of dealerships so I started to sell to the employees that wanted Ice cream. The next week or two when I came in I was met by a very rude individual asking if I had permission by Mr. Erdman to sell ice cream. I explained no I have never need to ask for permission to sell to any organization nor did any vendor in the 40+ years that I previously worked in that industry. Very rudely I was asked to leave. Needless to say, I would never do business with a company that not only screws you. On top of that wouldn't want to have you do business with them! I don't know who the individual was but I was told to call in to the GM Mike Farrell, I did and left a message but was never called back so I am assuming it was him, that through me out of the dealership parking lot. Sucks because this is the most convenient dealership to me. More

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Our family has been going to Erdman Nissan for many years. We just recently purchased our 7th new or used car from the Erdman family of dealerships. We always get treated with respect and they make t years. We just recently purchased our 7th new or used car from the Erdman family of dealerships. We always get treated with respect and they make the experience of purchasing a vehicle as pleasant as can be (I always struggle when making major purchases like a car!) Once the vehicle has been purchased, we always use the Erdman service department and appreciate the fact that their associates remain with the department for years, which creates a feeling of trust and understanding. Our most recent purchase was a 2021 Nissan Murano. It is a vehicle that I have wanted for some time and they made it happen for me. Thank you Josh Bowman, Jonathan Reese, and manager Mike. The current situation with inventory created some bumps in the road, but these three worked to see that the obstacles were overcome. More

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Don't buy a car from Mike Erdman Motors Nissan. Let me show you why! I traded in an Audi eTron and leased a Nissan Titan from Mike Erdman Nissan in Cocoa, Florida, on 6/14/2021. The advertised pric show you why! I traded in an Audi eTron and leased a Nissan Titan from Mike Erdman Nissan in Cocoa, Florida, on 6/14/2021. The advertised price was $52,074 on their website and during negotiations via text/phone calls. As always, they offered initial high payments, mentioned working with other dealers to find the best deal. Eventually, we agreed to a rough number, and I visited the dealer. I acted hesitant on the monthly price @ 36 months, and the Finance Manager asked what my drop-dead monthly price would be. I stated looking for around $750 a month. He went back into the office and came out later and said he got me at $729 a month, 3k down @ 36 months. As usual, they made me wait hours before signing the deal. (They do this so you get tired and just sign without reading everything) The Finance Manager had us sign physical papers and electronic papers on an iPad in a busy showroom floor, basically rushing us to sign, sign here, initial here and there. Not giving us time to look everything over. (Note: I never received half of the signed paperwork in our packet or my vehicle registration, including the lease information/breakdown). Flashforward to 7/2/2021, I noticed my Audi has still not been paid off, and I have been assessed a late payment. I contact the Finance Manager, who said he would check and get back to me. 30 mins later, he called and said the check was overnighted and signed for on 7/2/2021, and it should be applied to my account in the next few days. I checked my online Audi Portal and called Audi Financial service every other day, checking if it was paid off or if they received the check. On 7/7/2021, I called the Finance Manager again, stating Audi still hasn't received the payoff. He told me after the check was mailed, and it's not his problem. I asked him to please verify with accounting where the check was mailed to and who signed for it and email me copies so I can notify Audi FS (He never called me back). On 7/8/2021, I created my login for the Nissan FS (NMAC) and noticed my payoff was $60k, and I had 47 payments to go on my lease. I started looking through the packet, and nowhere in the copies did it state I signed a 48-month lease, and they changed the truck's price from $52k to $61k and tacked on a sales tax of $2,500. I emailed the General Manager, and demanded to know where the payoff is to Audi, why the truck's price changed by $8,500, and my lease terms were changed from 36 months to 48 and I want to cancel the maintenance plan I purchased for $938. 7/9 Audi FS contacted Nissan Dealer that the payoff was short approximately $1300 and missing some required paperwork to close out the account. (This is troubling since I verified the payoff twice and so did the dealer). Nissan did offer to pay the remaining balance to Audi FS. The General Manager stated the check was overnighted on 7/9. As of 7/13 Audi still has not received the $1300 dollars or the required paperwork. (I call Audi FS twice a day to verify) I have asked 7 times now for the maintenance plan cancellation form. Still have not received it. As of 8/1 my trade has not been paid off. The DMV Dealer Services found them in violation and issued a citation. The Office of Financial Regulation has also opened up an investigation! More

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Positive experience Very clean. Employees all look professional. Very polite. Friendly atmosphere. Very accommodating.chris in sales always make me feel like im the only Very clean. Employees all look professional. Very polite. Friendly atmosphere. Very accommodating.chris in sales always make me feel like im the only person in the show room ..always greats mecat door.. More

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Class act The dealership is a class act organization just like the New York Yankees! Device department is quick and honest. Great job guys!! See you again in th The dealership is a class act organization just like the New York Yankees! Device department is quick and honest. Great job guys!! See you again in the future. Customer for life, Emmet. More

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Fantastic buying experience This shout out goes to several individuals that made a buying process easy, quick and painless. While I wasn't able to afford the vehicle I wanted, Mr This shout out goes to several individuals that made a buying process easy, quick and painless. While I wasn't able to afford the vehicle I wanted, Mr. Farrell, Mr. Snyder, Mr. Gaube and Mr. Compton put their heads together and got me into a truck anyway. Without their help, I'd not have gotten such a deal. Thank you so much for all of the hard work and fantastic sales experience. My first brand new vehicle. More

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