Mike Boyce | Page 2

I was very dissatisfied with the sales process. There were three things that bothered me. $700 in extras were added on to the prices that weren't listed online. They attempted to charge me licen There were three things that bothered me. $700 in extras were added on to the prices that weren't listed online. They attempted to charge me licenses fees which were $310 more than title, tag transfer and security interest filing. They charged sales taxes on the MSRP of the vehicle and then had a sneaky line item called trade-in plus tax credit. That simply devalues your trade by 6%. They continued to say these numbers will be adjusted in the back but then wanted me to sign for a bottom-line price. It is sad. I asked to speak to Good Deal Dougie but apparently, he was unavailable. I walked out. I hope others are not fooled by these tactics and overpay. Just got a call from Mike The sales manager and when I explained my concerns to him, he accused me of defaming him and told me that I was just mad because I didn't like the way he wrote down the numbers. Be careful if you shop here there was no acknowledgement of the concerns I had and if you leave an honest review you'll get a threatening phone call. More

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I didn't feel rushed when I went in to look at a vehicle and all my questions were answered. and all my questions were answered. More

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Justin was the best! Very knowledgeable and went out of his way to find us the vehicle we were looking for. We would highly recommend him. Very knowledgeable and went out of his way to find us the vehicle we were looking for. We would highly recommend him. More

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Mike and Kaity were a pleasure to work with. Great experience and would highly recommend Criswell Chevrolet of Thurmont! Great experience and would highly recommend Criswell Chevrolet of Thurmont! More

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Kwame was great throughout the entire process,Doug was also very lenient on my trade-in. Great experience all around! also very lenient on my trade-in. Great experience all around! More

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Kwame was excellent! He was very knowledgeable, helpful and friendly. I would highly recommend him to anyone. Overall I am very happy with my experience at Criswell. and friendly. I would highly recommend him to anyone. Overall I am very happy with my experience at Criswell. More

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They were very helpful with my new purchase! They went above and beyond there roll in selling me the new Traverse above and beyond there roll in selling me the new Traverse More

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Well I came into today on the 10th to see about purchasing a truck I wanted to purchase one up front outright and I went through the lot several times since 10:30 this morning no one decided to wal purchasing a truck I wanted to purchase one up front outright and I went through the lot several times since 10:30 this morning no one decided to walk out and offer their assistance so I decided to call the dealer and a gentleman by the name of Kwame Odum answer the phone he asked me who do I have the pleasure of speaking with I told him mark which is my middle name I asked him if he'd give me some prices on two trucks that was outside in the lot and I was actually going to ask him about four since no one decided to come out and talk I gave him two product numbers and he asked me what's the phone number I can call you back from and I said can you just give me the prices while we're on the phone he said I can call you back I said no just pull them up in your inventory while we are on the phone and see what they'll list for and he put me on hold and come back and say well this is the number I said I don't want you to call me back I'm sitting here and I don't want you to call me back and talk to you next you know he hangs up what kind of establishment is this you lost a cell of at least a 60 to $80,000 vehicle this must be a place that has too many vehicles and makes too much money to be even worried about losing a cell I go inside and I ask for a sales manager one sales guy is sitting at the desk playing on his phone and the sales manager was in a office/room with 2 others guys eating and laughing so he comes out introduced himself and I explained to him what just happened and he was like dumbfounded oh I can talk to him he said I asked him would you like to hear the phone conversation it's recorded on my phone he said I'll take care of it thank you didn't even offer to try to do anything else I told him you lost a sale of a truck today all for dealership I wouldn't go near it then about 20 minutes later he called me upset and asking why I out a review on him too smh duh you was standing there like a deer in headlights and didn't even try to offer a resolution so he argued with me for the next 15-20 minutes on the phone while I'm driving down the road and I kept explaining to him you didn't even try so he said well what can I do to help I said you can get me a price on his truck and I left it at that he was supposed to email me but never did More

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Mike Boyce, and his team, have always gone above and beyond to keep us informed when looking for a specific vehicle. Today, Clay Kennedy and Jeff Duncan sealed the deal. The process went seamlessly! Th beyond to keep us informed when looking for a specific vehicle. Today, Clay Kennedy and Jeff Duncan sealed the deal. The process went seamlessly! Thanks to all! More

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Our family of 4 drove over an hour and even crossed state lines to check out what Criswell Chevrolet had to offer, and are we ever glad we did! Our car buying experience was well worth the drive and time. No lines to check out what Criswell Chevrolet had to offer, and are we ever glad we did! Our car buying experience was well worth the drive and time. Not only did Kwame impress us with his knowledge of the vehicle we were interested in, but his patience and kindness really sealed the deal. Never once did I feel rushed or uncomfortable during the process. He took the time I needed to explain the many features of the vehicle and made sure I knew how to use them before I left the dealership. I drove away feeling safer in my new car. I won’t go anywhere else to purchase another vehicle, that’s for sure! More

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