Mika Rose

Cris is like a sleazy auto dealer. Super rude, someone who has never learnt nothing about customer service. I had taken my car for the check engine light that appeared on my dash. I Super rude, someone who has never learnt nothing about customer service. I had taken my car for the check engine light that appeared on my dash. I had a platinum warranty, the highest in all warranty options.for upto 100000 miles, sold by the dealership to me . He took my car in and then few hours later told me that the car saying that it will cost me $300 to run a diagnostic, which i reluctantly agreed to. Because that was supposed to be a paid by the warranty. To add insult to injury he came back telling me that he couldn’t find the problem in the $300 diagnostic,now he would have to deep dive and run a more thorough diagnostic and I have to come up with another $1000 , yes $1300 diagnostic to just find what the problem was, before any work could be started. Classic bait and switch. My local mechanic ran a computer check and come with the problem for $75. He told me that the warranty will cover it. He also told me to go back to the dealership for the repairs and the warranty would cover it. To cut the long story short. I worked with another repair advisor and sure enough, everything was covered including the “diagnostic”. All I paid for was my $100 deductible. If u ever have anything to be done at this dealership (rallley).make sure u avoid Cris like a plague.he is a liar and a cheat. More

by tanjorenyc Verified Customer Verified Customer

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Mika Rose was a good Sales Rep. There could be better communication to the buyer concerning the long process in receiving the automobile and even more communication to explain the e There could be better communication to the buyer concerning the long process in receiving the automobile and even more communication to explain the extremely long process to receive out of state plates-its unfortunate that there wasn't anyone who could explain why the process takes so long or to indicate (pror to the sale) that it will DEFINITELY take MORE than 30 days, your temporary license WILL expire & there isn't anything the buyer can do but wait. More

by RPDILLEHAY Verified Customer Verified Customer

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Thanks for all you do. I have a new customer who will be there tomorrow Monday to buy a new car. I have a new customer who will be there tomorrow Monday to buy a new car. More

by GKAPPAVI Verified Customer Verified Customer

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Very attentive and customer oriented. When I blew out 1 of my run-flat tires and it was out of stock on backorder, they replaced all 4 tires with a newer version at NO COST to me! When I blew out 1 of my run-flat tires and it was out of stock on backorder, they replaced all 4 tires with a newer version at NO COST to me! More

by THOMAS.C.WEHMEYER Verified Customer Verified Customer

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Thank you for the exceptional service! Your dealership made the car-buying experience smooth and enjoyable. Highly satisfied customer! Your dealership made the car-buying experience smooth and enjoyable. Highly satisfied customer! More

by yevromanoff Verified Customer Verified Customer

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We recently had the pleasure of purchasing a BMW iX from BMW Rallye, and we cannot speak highly enough about the exceptional service we received, particularly from Mika. Mika's expertise and dedication m BMW Rallye, and we cannot speak highly enough about the exceptional service we received, particularly from Mika. Mika's expertise and dedication made the entire car-buying process smooth and enjoyable. From the moment we expressed interest in the BMW iX, she demonstrated an in-depth knowledge of the vehicle and its features. Mika took the time to understand our preferences and requirements, ensuring that we found the perfect fit. Her professionalism, coupled with a genuine enthusiasm for BMWs, created an environment where we felt valued and confident in our decision. Mika was patient in answering our questions, providing detailed explanations of the vehicle's capabilities and guiding us through the various options available. The level of customer service Mika provided extended beyond the purchase itself. She followed up to ensure our satisfaction and offered assistance with any additional inquiries. Her commitment to customer satisfaction is truly commendable. In conclusion, our experience at BMW Rallye, thanks to Mika, was exceptional. We highly recommend reaching out to her if you're considering a BMW purchase. Her expertise, attentiveness, and passion for her work make her an invaluable asset to the dealership. More

by yevromanoff Verified Customer Verified Customer

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All staff did a great job and were very nice to work with. Thank you! with. Thank you! More

by rdrege08 Verified Customer Verified Customer

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Mika was outstanding, perhaps the best sales person I've eve dealt with. Also deserving of praise is Anthony Abreu, the genius who helped me program the car on two occasion, and corrected a problem with th eve dealt with. Also deserving of praise is Anthony Abreu, the genius who helped me program the car on two occasion, and corrected a problem with the app. Anthony is an amazing young man. More

by NROHER Verified Customer Verified Customer

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My rating is based on my dealing with Mika. Mika is a very nice salesperson to deal with. I do not know Hasan. Mika is a very nice salesperson to deal with. I do not know Hasan. More

by scollinsdmd Verified Customer Verified Customer

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Experience was smooth from the beginning to the end. Mika explained each step to us and was very responsive. I will definitely recommend her to my coworkers or anyone looking to purchase a new car. Mika explained each step to us and was very responsive. I will definitely recommend her to my coworkers or anyone looking to purchase a new car. More

by JandMClarke Verified Customer Verified Customer

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