Miguel Navarro | Page 3

Toyota $ runner repair I had my car towed to Elk Grove Toyota The service representative Miguel Navarro was very welcoming and good adviser the repairs were completed in I had my car towed to Elk Grove Toyota The service representative Miguel Navarro was very welcoming and good adviser the repairs were completed in 24 hours I was provided a rental car without charge the experience was very smooth, efficient and focused on my convenience More

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90,000 mile checkup They did a great job of getting the car serviced. They talked to me about any issues that might be coming up. Very friendly and positive service. (The They did a great job of getting the car serviced. They talked to me about any issues that might be coming up. Very friendly and positive service. (The overnight checkin was confusing.) More

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I was not satisfied with my first visit at this dealership for service on Labor Day but decided to give them another chance. I am glad that I did because Miguel Navarro really impressed me with the dealership for service on Labor Day but decided to give them another chance. I am glad that I did because Miguel Navarro really impressed me with the service he provided. He explained everything in detail and even apologized for calling about 30 minutes after the window they stated the car repair would be completed. When I went to pick up my car I noticed a hub cap missing which was not missing when I brought it in and he quickly replaced it. I moved jobs and homes recently and Elk Grove is the most convenient location. I am very pleased I can continue taking my vehicle there for service. Miguel really won me over and definitely deserved recognition for his outstanding customer service. Thanks Miguel! More

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The work I needed on my car was completed after some miscommunication with my service tech. When I came to pick up my car, I was told it was behind another building. There were no signs or employees to miscommunication with my service tech. When I came to pick up my car, I was told it was behind another building. There were no signs or employees to assist me in finding that location. When I found my car, I felt it was in a desolate location. It was a very uncomfortable feeling for a woman alone. The Roseville Toyota dealership always brings my car up to me when I come to pick it up. That is a much more professional service. My overall feeling is that it appears the Elk Grove Toyota dealership is having financial difficulties and has cut back on staff. More

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Excellent Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss i Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss it when I move. More

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15k maintenance checkup All staff were extremely nice and knowledgeable. The tire service technician (Aubry?) checked the tires as soon as I arrived. Miguel was very thorough All staff were extremely nice and knowledgeable. The tire service technician (Aubry?) checked the tires as soon as I arrived. Miguel was very thorough completing paperwork and very considerate of my time. I feel safer driving my car after it has been checked by qualified technicians. Thank you! More

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Maintenance and tires The service provided by Joel was helpful he went the extra mile to see that my needs were taking care of even when their department was swamped with c The service provided by Joel was helpful he went the extra mile to see that my needs were taking care of even when their department was swamped with customers Joel and his team stayed positive and professional and made sure they helped me while still maintaining the others that were behind me More

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Excellent My experience was excellent. Everyone was very kind, understanding and had great patience while working with me. They made sure I had a car that was f My experience was excellent. Everyone was very kind, understanding and had great patience while working with me. They made sure I had a car that was fit for me and my lifestyle as well as in my price range. I would definitely recommend this dealership to others. More

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Toyota’s excellent service Miguel and Alvin’s friendliness and customer service are second to none! I highly recommend Elk Grove Toyota for both sales and service. I have been Miguel and Alvin’s friendliness and customer service are second to none! I highly recommend Elk Grove Toyota for both sales and service. I have been a customer since 2005 and will continue my patronage in the future! More

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This is why I keep coming back! I've been servicing my 2012 Corolla here since I got my car, but this experience exceeded my expectations the most. It was very clever for Miguel to f I've been servicing my 2012 Corolla here since I got my car, but this experience exceeded my expectations the most. It was very clever for Miguel to find out that I still have a warranty on my car, which really helped with the service I've requested for this visit. You know he cares about his clients, and this is one of the reasons why I keep coming back to them. Also, Matthew and Miguel made sure that I will get the information I need during the service I received. Thanks, Elk Grove Toyota! More

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