Miguel Navarro | Page 3

Everything went smooth and I got my car back earlier than expected! Everyone I dealt with was friendly, professional and accommodating. expected! Everyone I dealt with was friendly, professional and accommodating. More

Report | Print

Mike was very pleasant and professional and called me back in the time he said he would. Everything works great and I appreciate your service. back in the time he said he would. Everything works great and I appreciate your service. More

Report | Print

Miguel was an excellent service advisor. Generally my time at Toyota service dept is well spent. Thank you Generally my time at Toyota service dept is well spent. Thank you More

Report | Print

Only if I can rate them with 0 star, I would. Not satisfy with their customer service. Took my car in for a safety recall in good condition, everything works perfectly fine. Including auto slidin Not satisfy with their customer service. Took my car in for a safety recall in good condition, everything works perfectly fine. Including auto sliding door and received a call from service agent, MIGUEL that the sliding door doesn't open automatically. Then spoke with the service supervisor name DAVE, regarding this situation. As we try to resolve this issue, all they want to do is business talk and want to charge us for diagnosis what cause the door to not open automatically. As I stated to him the automatic sliding door worked perfectly fine when we drop off and hand them the key. What upset me the most is DAVE, stated "how do we know that you are not lying." Like seriously, are you xxxxen kidding me, this is xx. He also stated that my car has never in their shop before, yes that's true but we have been a loyal customer to ELK GROVE toyota for our Tundra's service for years, but they failed us this time around. Another thing is why do I needed to bring in my car to you, Toyota shop, when there is nothing wrong with my car. This is so stupid, sound more like another business talk. He pointed every finger back to us that the issue happen prior to the drop off blah blah blah nothing that they did. There were no empathy in this situation. Imagine, you dropped off your car in good condition for recall, and when you pick up your car, its not in the SAME condition and all they want to do is charge you this and that to find out the problem. I told DAVE im not willing to pay the fee for the diagnosis and there you go "well then you car is ready to be pick up" xxx man. I question him what is your priority here, he stated "to take care of our customer" well you guys fail big time on your priority and need a lot to work on. Should do those protocols while your customer is present instead of calling them a liar. Not sure who is the LIAR in this situation. THIS IS A BIG BIG BIG DISAPPOINTMENT TO ME. DEFINATELY NOT HAPPY AND SATISFIED WITH THEIR CUSTOMER SERVICE. More

Report | Print

No markup, easy sales, my sales person was great, and can we say no markup again. we say no markup again. More

Report | Print

Great customer service, I will go back again. So convenient. Repairs were easy and smooth. So convenient. Repairs were easy and smooth. More

Report | Print

Great customer service! Our key fob wasn't working, and we had even changed the battery in it too. We anticipated that the key would need to be reprogrammed. Luckily, the technician decided to put in a fa we had even changed the battery in it too. We anticipated that the key would need to be reprogrammed. Luckily, the technician decided to put in a factory battery, and it worked. We were pleased our that the cost was minimal (for the battery)and not $200 or more for a new key. Toyota was honest and provided great service to us. More

Report | Print

Nice professional staff and service is fast & thorough. Wait time is reasonable and staff will give detailed explanation for the service that’s being performed Wait time is reasonable and staff will give detailed explanation for the service that’s being performed More

Report | Print

Glad I linked up with Miguel. One of the most professional & down to earth worker I’ve worked with in the 28 years of my life. Understanding, professional and communicate regularly. EGT is lucky professional & down to earth worker I’ve worked with in the 28 years of my life. Understanding, professional and communicate regularly. EGT is lucky to have him! More

Report | Print

Always get the finest service, the waiting area is clean and comfortable, keep up the good work, I will return for service again! thank you Gloria and comfortable, keep up the good work, I will return for service again! thank you Gloria More

Report | Print