Michelle Kellough | Page 18

Great experience Thanks to Tyler Birdsell for finding the truck for me. I was very impressed with the service and will always recommend the team at Key West. Thanks Thanks to Tyler Birdsell for finding the truck for me. I was very impressed with the service and will always recommend the team at Key West. Thanks again Tyler, you were great and I love my new ride! More

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Very easy and injoyable Was very impressed with my salesperson Tyler Birdsell answerd all of my questions with nollage and understanding. Had a follow up meeting with Jag Dhi Was very impressed with my salesperson Tyler Birdsell answerd all of my questions with nollage and understanding. Had a follow up meeting with Jag Dhillon found him very helpful as well. Also found Ivan Matuilk easy to deal with and his understanding of my needs. Thought Michelle Kellough was very proffional and very nice to deal with, Over all a very good experience. More

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Bad Experience Cheated me on my trade in. Gave me less than book value claiming they couldn't possibly make any profit if they gave me more, then put it on their lot Cheated me on my trade in. Gave me less than book value claiming they couldn't possibly make any profit if they gave me more, then put it on their lot for $5000 more than they gave me! Over 33% markup! No profit there. Lied to us and made promises they refused to keep. Was promised by three different people- parts and accessories AT COST. Then after deal was done it was "We meant employee prices, Nobody gets anything at cost"! A month later and I still haven't received a copy of the invoice for those accessories, so I can't even verify what they charged me! Customer care wanted me to wait a month after purchase to have those accessories installed. Said they couldn't possibly get me a loaner sooner than that. Went over their head and got it in after a week. Had paint protection put on. Everyone I've talked to in the industry says this needs to be re-applied at least every two years. Asst. manager told me it was a onetime application. As he was telling me this another employee walked up and said it was "as often as needed". Asked for clarification in writing. Still haven't got it. Love the new truck, Hated the whole sales experience. STAY AWAY FROM THIS DEALERSHIP!!!!! More

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Wonderful experience! Excellent salesman, Mansoor! We had been looking for this specific model , a TDI Golf Wagon, in excellent shape, for a long time- spending hours online. We found the car of our dr We had been looking for this specific model , a TDI Golf Wagon, in excellent shape, for a long time- spending hours online. We found the car of our dreams at Key West Ford. As we live on Vancouver Island in British Columbia , we needed a day to travel to " Key West" and did not want to travel unless this car was as good as described -it is an expensive trip! The dealership assured us that they would hold this car until we saw it, and that it really was as perfect as we hoped. When we arrived the next day, the car was sitting right at the front door, we were greeted by a most professional and friendly salesman, Mansoor. He greeted us , and we saw right away that the car was as good as described! We have never had such a pleasant and professional experience when purchasing a car. There was no pressure at all and Mansoor was an excellent and knowledgeable salesman, who helped us buy this car at a very good price. I would recommend " Key West " to everyone without reservation. Even though we were interested in a used car that was not made by Ford - we were treated as valuable customers. . We met the dealership Manager, and found that he was as professional and welcoming as his sales people. Everyone seemed to be having a great time, smiling and doing their jobs! All in all , it was an awesome experience buying our car! Such a pleasure doing business with "Key West " Ford.!!!! We will be their best advertising!!! Many thanks to everyone, especially Mansoor, for an awesome experience. Pam and Noel More

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