Michael Tufano
Michael Tufano at Chapman Ford Lancaster
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Michael Tufano | Page 3

Service Advisor

Chapman Ford Lancaster

1485 Manheim Pike
Lancaster, PA 17601

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not yet
rated
203 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

6 yrs, 6 mos

not yet
rated

203 Reviews

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203 Reviews of Michael Tufano

September 07, 2020

Dealership Rating
Employee Rating

Great team. Great truck. They treated me well. Dropped me off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jer More

by tomtaglieri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong , jeremy grossman

Sep 08, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

September 02, 2020

Dealership Rating
Employee Rating

Service was easy to schedule, a loaner of the exact same model was provided, and the repair was done ahead of schedule. The repair was just as expected. More

by pa0336
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong

Sep 03, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 28, 2020

Dealership Rating
Employee Rating

Serviced both cars within one week. Our regular service advisor was unable to work. Ms Tori Phillips and Mike took very good care of both times More

by BRUSSELL1617
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tori Phillips

Aug 28, 2020

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster!

August 27, 2020

Dealership Rating
Employee Rating

This is the second time my new 2020 Edge has been in for a problem. In 6 months it only 1087 miles on it. I hope the problem was fixed. More

by jackieseamon
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Scott McCann

Aug 27, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 27, 2020

Dealership Rating
Employee Rating

Awesome and quick service! Got me in and out with efficiency and speed. Solved my problems and got me on my way! Thank you all! More

by jonathan.caleb.handley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 28, 2020

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with us here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

August 24, 2020

Dealership Rating
Employee Rating

They make everything very easy. From scheduling online to online payment. I was updated when vehicle was compete. I am completely satisfied with Chapman service. More

by jsevast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 25, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 21, 2020

Dealership Rating
Employee Rating

I ALWAYS GET GREAT SERVICE HERE. THE SERVICE PERSONNEL ARE ALL VERY POLITE, PROFESSIONAL AND CARING. TORI PHILLIPS TOOK CARE OF ME THIS TIME. SHE WAS VERY GOOD AT KEEPING ME INFORMED OF THE SERVICE ON More

by 4eviek2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tori Phillips

Aug 24, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

August 20, 2020

Dealership Rating
Employee Rating

These guys answered all my questions and allowed me to follow the progress of my truck's service. They finished my truck in the allotted time. Well done team! More

by BOB@BOBKREIDER.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 21, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 14, 2020

Dealership Rating
Employee Rating

I’m pleased w/Mike’s work on my synch panel installation replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) More

by wnet27
Recommend Dealer
Yes
Aug 17, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 13, 2020

Dealership Rating
Employee Rating

Service department did a great job getting me a loaner vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. More

by pcalvert53
Recommend Dealer
Yes
Aug 14, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

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