Michael Stock

This was probably the least stressful and most pleasant vehicle purchase we have ever made. Michael Stock was our salesperson who was down to earth, friendly, and honest which was greatly appreciated by us vehicle purchase we have ever made. Michael Stock was our salesperson who was down to earth, friendly, and honest which was greatly appreciated by us. Theresa Moss in the finance department was also very friendly and she broke everything down for us to make sure we understood everything on our paperwork. We love our new vehicle and overall had a great experience with Heritage Ford. More

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Liars. Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer a Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer and Michael Stock only to be kind. He was not great, to be honest. He was only adequate at best. But when I got home with my certified preowned vehicle that I paid thousands extra to have it fully covered with warrantee, I found that some electronics were faulty and not working. I spent $30,000 nearly 6 weeks ago and I still do not have a fuklky operational truck even though they are suypposed top be "certified preowned". What a sad joke. The service department must have let the issues slip when putting the vehicle out for sale. So it would be great idf they owned up to their mistakes. They also told me a card was in the glove box with the car's keyless lock code. It was not there and 6 weeks later with several phone calls, I still cannot get the proper code from them. Michael Stock and Mark Halliday both told me the broken parts would be fixed but they never got back to me. I told them I am working very long hours growing food for our community. That is why I bought the truck. I do not have time to chase them around for over a month, days on the phone being given the round-around.. So instead of owning up and taking responsibility for their mistakes like grown men, they lied and said that the service dept made several appointments that I did not show up for. They never called or emailed me even once. It is all a pack of lies. They claim to record all phone calls so I asked to provide the recording of ANY phone call or to show me even a single email from the service department or any conversations about any service appointments. These things cannot be provided because they do not exist. They are Liars and I do not trust dishonest people with my money or my property. I suggest that you also learn from my mistake and do not trust these people. I am cancelling the extended warranty because obviously it was thousands extra for absolutely nothing. I can get much better from another company. The warranty company does not agree with Heritage Ford's Michael Stock's claim that he believes that I am only covered if their lying mechanics do the work. I am done with the lies and the liars. I am waiting for the manager of the service dept, Dana, to get back to me with evidence of these mysterious phantom service appointments and communications that never happened. Zack, the general manager, is refusing to speak to me about this. He hides, backing the lies because the entire dealership is just sleazy. (no one has ever called except once when the finance manager called to inform me that they had signed me up DOUBLE DEBT for two financing arrangements at the same time and I took time out of my day to patiently to fix that SNAFU after getting a mysterious call from Capital One asking for my personal details. I was surprised top find that they signed me up for another debt that I was entirely unawarae of and not what they were telling me at the dealership. I am all done with Heritage Ford SNAFUs. I am all about love and patience but not when someone lies.) At this point I do not trust their service department not to do something malicious if they are capable of lying about a customer. I would not trust them with a Tonka Truck. Heritage Ford's solution to making mistakes is to lie and gaslight people who just spent $30,000 on a used vehicle. These people are liars, plain and simple. There obviously is no warranty on certified pre owned vehicles and even if you pay for extra coverage you will be wasting your money. You cannot trust anything these people say. Beware! More

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Working with Michael was such a great experience, we had a few hiccups in our buying experience but the team at Heritage Ford came together making the experience a favorable one, as I became anxious from th a few hiccups in our buying experience but the team at Heritage Ford came together making the experience a favorable one, as I became anxious from the hiccups Michael did a great job chatting with us and staying calm as a solution was found. Thank you so much! More

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Thank you so much for helping me get a car that I’m absolutely loving. They were so calm and caring making my first time buying a car from a dealership a breeze. absolutely loving. They were so calm and caring making my first time buying a car from a dealership a breeze. More

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Salesman Michael Stock was outstanding. Highly knowledgeable and very professional, he did a very good job of keeping us informed during the process. We really appreciated his friendly mann Highly knowledgeable and very professional, he did a very good job of keeping us informed during the process. We really appreciated his friendly manner and feel confident that he will fulfill what is promised from the dealership. More

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I had a great experience at Heritage Ford. Michael Stock took good care of me, checking in regularly while we waited for my Maverick. The purchasing process was smooth and enjoyable. Thanks Michael Stock took good care of me, checking in regularly while we waited for my Maverick. The purchasing process was smooth and enjoyable. Thanks Michael. More

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I worked with Michael on two separate occasions and he was incredibly professional and never pushed me into a vehicle I didn’t like. was incredibly professional and never pushed me into a vehicle I didn’t like. More

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I had a great experience at Heritage Ford. The were friendly and knowledgeable and tried to get me the best deal they could. The were friendly and knowledgeable and tried to get me the best deal they could. More

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The day we went to look at cars to lease, wasnt sure what would happen but met up with Michael and he helped me drive off the lot in a brand new 2023 Ford Explorer. He was so personable and professional. I would happen but met up with Michael and he helped me drive off the lot in a brand new 2023 Ford Explorer. He was so personable and professional. I wouldn’t have wanted anyone else to get me in a car that I had been wanting for a while. More

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Michael met me at the door, was friendly, fun, and took great care of me. From beginning to end, the process was about 2 hours and I went home happy in the right truck and at the right price. He provide great care of me. From beginning to end, the process was about 2 hours and I went home happy in the right truck and at the right price. He provided me options and let me choose how to proceed. I never felt pressure, I felt supported. If you have the good fortune to get paired up with Michael, I'm sure you'll end up happy. Thank you Michael for bringing me back into the Ford ownership club! More

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