Michael Sinclair | Page 15

Golf Alltrack MY experience with North Penn was a decent one. We did have one hitch. After speaking with my rep, Mike Sinclair(who was outstanding throughout the MY experience with North Penn was a decent one. We did have one hitch. After speaking with my rep, Mike Sinclair(who was outstanding throughout the whole process) the night prior, and telling him I would be in the following day to put down a deposit on a 2018 Golf Alltrack, I was greeted by total confusion. We sat down to get the deposit stuff taken care of. He went to get paper work....and we he came back he told me that unbeknownst to him, another sales rep(who sated he didn't know Mike had struck a verbal deal...AND as Mike told me, he personally put a note on vehicle sales slip that I would be in 1st thing in am to drop dep) told him one of his customers put a deposit on the car early that morning before I got there. Mike had to scramble at this point, and was giving me time to make a decision on taking a black version of the Alltrack that was in stock. Mike brought me into sales mgr after seeing my frustration. Due to an accident and insurance time frames, I had to make a quick decision. I painfully decided to go with the black, and all the sales mgr would do for the inconvenience was offer me $100 off of sales price. It was at this exact moment that the other sales guy, who snaked his colleague, came into alert us that his customer changed their mind and now the car was available. So, in the end, I got the car I wanted, and I am enjoying it so far. My Salesman Mike, did a great job of showing me car, and explaining its features. He was knowledgable, and not pushy at all. Answered all my texts in a very timely fashion, and was a great help answering questions for me on the leasing end. I would def. purchase another vehicle from him. I actually felt quite bad for him as this whole scenario was being played out. It almost seemed like a prank. However, I wasn't happy at all with the fact that there was miscommunication and quite frankly, some underhanded business tactics taken by this other sales rep(if I knew his name, I would surely provide it). I also feel, that for the inconvenience that it caused, the sales mgr should have offered a better financial deal. They knew my situation was time sensitive and sort of hung my out to dry. More

by MROSENBERG2 Verified Customer Verified Customer

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Couldn't have been easier to work with I came in with a pretty specific ask, Golf GTI SE with a manual transmission. We test drove it, liked the color, liked the price. Deal done. I came in with a pretty specific ask, Golf GTI SE with a manual transmission. We test drove it, liked the color, liked the price. Deal done. More

by DANIELFINNEGAN Verified Customer Verified Customer

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Great Service Both Mike Sinclair and Jason Hartman were extremely helpful and made the process seamless. We will definitely continue to give them our business. Ever Both Mike Sinclair and Jason Hartman were extremely helpful and made the process seamless. We will definitely continue to give them our business. Everything was handled with great care and it was a very pleasant experience from start to finish. More

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Great experience We found a Jetta online and came to the dealer the next day. Mike greeted us and made the process so easy. He gave us all the necessary details rega We found a Jetta online and came to the dealer the next day. Mike greeted us and made the process so easy. He gave us all the necessary details regarding the car, service history and options available. I felt very comfortable with the information and did not hesitate to purchase the vehicle. Overall, I would highly recommend this dealership! More

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Wonderful experience This is our 4th purchase from North Penn Imports VW. We keep coming back to Matt! Everyone is very knowledgeable and super helpful! They were patie This is our 4th purchase from North Penn Imports VW. We keep coming back to Matt! Everyone is very knowledgeable and super helpful! They were patient with our reviewing the cars several times. They made this experience simple and kept us within our budget constraints. I appreciate their willingness to work with us. We can't thank them enough! More

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Very good experience!! Mike and Jason were very helpful in this experience. Very knowledgeable and accommodating! Mike was extremely kind and easy going. He was able to get Mike and Jason were very helpful in this experience. Very knowledgeable and accommodating! Mike was extremely kind and easy going. He was able to get me exactly what I wanted in my price range and very quickly given my time reatraints. Would definitely recommend others to this dealership!! Thank you! More

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Fantastic Dealership We have been looking to find a vehicle that fits our family's needs, our budget, and our every day function. We just leased the VW Tiguan S and have We have been looking to find a vehicle that fits our family's needs, our budget, and our every day function. We just leased the VW Tiguan S and have already fallen in love with it. The employees we worked with understood what we were looking for and wanted to make sure we received the car of our dreams. They were fantastic with our children as we took the time to learn about the car, test drive the car, and then settled up with the paperwork. The entire staff made us feel at home and it was a very welcoming environment. Nothing but professionalism and class! I truly recommend working with Michael Sinclair. He was nothing but patient, friendly, and understood what we wanted in our car. Michael is a gem! More

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A BREATH OF FRESH AIR Jeff was extremely helpful throughout the whole process of my buying experience at North Penn! I would definitely purchase another vehicle from him & Jeff was extremely helpful throughout the whole process of my buying experience at North Penn! I would definitely purchase another vehicle from him & North Penn! More

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Easy, efficient, and high-quality service! I just leased a VW Tiguan from North Penn and had a tremendous buying experience! I worked with Michael Sinclair in their Sales Department and highly I just leased a VW Tiguan from North Penn and had a tremendous buying experience! I worked with Michael Sinclair in their Sales Department and highly recommend working with him if you are going to purchase or lease a VW at North Penn. I was operating under a tight timeframe to make my lease decision before I had to leave for the week for a work trip. I called North Penn ahead of time, spoke with Michael and conveyed my car needs. He promptly followed up with an email that listed the dealer specials. I arrived to the dealership the same evening and Michael had the cars waiting for me to view. Once the decision was made, the leasing process end-to-end was seamless and easy. For the first time buying a car, I didn't have to sit for hours waiting. Jason, the Finance Manager was terrific and also moved through the financing paperwork rapidly and efficiently. I no longer dread buying a car after this experience! I highly recommend North Penn and their staff! More

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Great experience I walked in knowing the exact vehicle I wanted. In a few short hours I left with a vehicle I love and could not be happier. I walked in knowing the exact vehicle I wanted. In a few short hours I left with a vehicle I love and could not be happier. More

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