Michael Sensmeyer | Page 22

My problem is walking through the cigarette smoke to go inside. After that my service tech Mike Sensmeyer was very good, he explained the recommended service. Overall experience was very good. inside. After that my service tech Mike Sensmeyer was very good, he explained the recommended service. Overall experience was very good. More

by caralyss1945 Verified Customer Verified Customer

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Dishonest I was a loyal customer with Sunset Ford and was even test driving new Fords with Cory for a purchase of a new Ford this year. I brought my F15 I was a loyal customer with Sunset Ford and was even test driving new Fords with Cory for a purchase of a new Ford this year. I brought my F150 into Sunset Ford to have the oil changed. I had an appointment for an oil change on 1/18/2020. Brett Mathis checked me in. Brett said I needed to have a transfer case service, front and rear differential service. He said with the oil change, it would be expensive. Over $500. I asked how I would know that work was completed. He said "we are a dealership". That did not answer my question and due to the high cost of that service, I wanted to make sure the service was completed. I was told the oil change would take an hour and if I had the other work done, it would add another hour so I opted to do a emission inspection for my plate renewal and would reschedule. I had an appointment for an oil change and 1 hour allocated for that service. At the time I called, they should have told me I was due for that service so I could schedule it. I called back on 1/20/2020 and talked to another service rep, Mike, who I had dealt with in the past successfully. He assured me the work would be done and would let me see it was done. I was told it was so expensive because they had to get to the parts to change the fluid and that was a big job. He also said they have cameras everywhere to watch mechanics. That was not true. He took me to the back and started pointing out the cameras which he was unable to locate. I watched them change the fluid in the front axle and he pulled out a plug. It is the same for the axle in the rear because another mechanic showed me where the plug was located. I did not see him change the fluid in the rear because I had to go back to the waiting room because Mike said I cannot stay back there. I am not sure if the rear differential fluid was ever changed. I spent over $500 for an oil change and fluid change on axles. Total time it was serviced was not even an hour. Mike, made the appointment for me to come in but would not give me a specific time. I had to wait an hour before they had my vehicle up on a hoist. That was confusing because I was told if you have an appointment, you would be serviced at that time. Mike walked me back to the vehicle, which was up in the air on a hoist. The mechanic told me he topped off the fluids already so I did not see any of what needed topping off. When the vehicle was up in the air, he pointed to some hoses that were freshly wet and said I had a coolant leak and the hoses needed replacing. I told him I had no indication the coolant was leaking; nothing on the driveway and no temperature indicator on the gauges. He said I would not necessarily see anything due to the engine was hot and it would evaporate. My total for the fluid and oil change was $517.95. $329.68 was for parts. I did not see them use any parts. I was taking a long trip. He told me I needed to have the work done immediately. Mike told me he would give me a price of worst case scenario and then hopefully it would cost less. When I received the bid and it was $560 for labor plus parts with a total of $675. 00. Mike said it was so expensive because the hoses were difficult to get to and that now the price would be firm. I scheduled the appointment but thought it was odd because Mike wanted me to come in the same day the mechanic was working. I had to delay my trip to fit it into their schedule of when they were both working. He would not give me a set time either. He told me to come on any time during the morning. I scheduled the appointment. I decided to get a few other opinions on the price so I drove my vehicle over to Car X on Watson Road. They inspected the vehicle from top to bottom and ran a pressure test. There were no leaks of any kind. I decided to get one more opinion just to make sure and drove it over to Marty's Auto Shop on Gravois. The mechanic brought it up on the hoist and told me whoever changed the oil was very sloppy with the oil change and had gotten it in places it was not supposed to be. He pointed out where the oil was sprayed or leaked - hence the moisture on the hose. He did a thorough inspection and found no coolant leak or any type of leak. In fact, he showed me how easy it was to access the plugs on the transfer cases and axles. He also showed me where it would be leaking if it were coolant hoses and it was not the hoses the mechanic at Sunset Ford indicated. When I got home, I noticed Sunset Ford had stapled a report card to the invoice. The service rep never went over this with me. The report card stated: "Systems / Components" "BELTS / HOSES / MOUNTS - every box was checked green for OK - nothing wrong with anything. On the bid for the work to be performed, it stated "Fluid Leaks require immediate attention. Coolant leaking from around the drivers side turbo". Total was $675.48 PLUS shop supplies. I took my long trip and had no problems. No leaks still since 1/21/2020, the date Sunset Ford told me I had a coolant leak and hoses needed replacing immediately. Before I filed any reviews online, I wanted to make double, triple sure the information is correct. It has been over a month. I had been test driving new Fords with Cory at Sunset Ford and was going to buy a new Ford this year. I was hoping I could trust a dealership however, after this experience, I do not trust the Sunset Ford dealership in Sunset Hills. Mike called me about a week ago and left a message to find out why I did not come in for the service. I called him back and asked him to call me but he never did. I am filing the complaint to help others be aware of the various methods Mechanics use to rip people off. More

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good job i brought my truck into service and they did a great job. i will always recomend this dealership and the great service you get in service. i brought my truck into service and they did a great job. i will always recomend this dealership and the great service you get in service. More

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Great service, start to finish. These guys are a class act. The service department is honest and straightforward, thoroughly explain repairs before starting work, and provide options These guys are a class act. The service department is honest and straightforward, thoroughly explain repairs before starting work, and provide options when delivering bad news. My car was recently totaled, and I bought it, serviced it, and today bought my new car at Sunset (thanks Tim!). 'Nuff said. More

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Return Customer This is my 3rd Ford purchase from Sunset and from my 2nd with salesman Jim Wagstaff. The team at Sunset is a well oiled machine and work well together This is my 3rd Ford purchase from Sunset and from my 2nd with salesman Jim Wagstaff. The team at Sunset is a well oiled machine and work well together to make the process as smooth as possible. Jim is the best salesman I’ve ever worked with and I’ve been buying automobiles for 30 years now. Thankyou Jim and thankyou Sunset, we will see you for a 4th in due time. More

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Always been very satisfied with work done. Have always taken my other cars to have repaired and was always very satisfied. Because we were satisfied my husband and I decided we were going to bu Have always taken my other cars to have repaired and was always very satisfied. Because we were satisfied my husband and I decided we were going to buy our next car from Sunset Ford. More

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Great customer service Mike has awesome customer service and Ed is a relentless worker who really knows his stuff! They both worked tirelessly to ensure my vehicle issues (n Mike has awesome customer service and Ed is a relentless worker who really knows his stuff! They both worked tirelessly to ensure my vehicle issues (not caused by Sunset Ford) were corrected. More

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Amazing This dealership is awesome to work with, the employees are courteous and willing to go above and beyond to make sure the customer is satisfied. I pur This dealership is awesome to work with, the employees are courteous and willing to go above and beyond to make sure the customer is satisfied. I purchased a car from another Ford dealer and that dealership is a nightmare, Sunset has helped me with a recall, parts and service for a car they did not even sell me. I will never buy a car from another dealership, this place has the best customer service and their new waiting area is pretty comfortable. Thanks Sunset More

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Howard has our Service for Life! My husband and I have purchased 2 vehicles from Howard at Sunset within the past 2 years. He is so committed to what he does and he truly cares about My husband and I have purchased 2 vehicles from Howard at Sunset within the past 2 years. He is so committed to what he does and he truly cares about his customers before, during, and after the deal is made. Our 2017 Explorer, which we love, has been having some issues. I have made numerous trips (about 12, but who's counting) to the Service Department at Sunset Ford regarding several irritating noises and issues with our Explorer. The last time that my vehicle was in the Service Department, they had my vehicle for 5 weeks. In the middle of these 5 weeks, I was in contact with Howard to see if he was able to assist in the issue at all and he did not hesitate to do what he could to help me, even though he did not have to. He had already sold me the vehicle, so he could have just blew me off and told me to continue dealing with the Service Department, but he did not. Larry, the New Sales Manager was also very concerned regarding my vehicle after hearing about what we were dealing with. The Service Advisor, Mike Sensmeyer, was also very helpful and nice throughout the process, however, the remainder of my service experience was not enjoyable by any means. I made several trips, as mentioned, to have them attempt to repair my vehicle. I had several videos of the noises that I was concerned with, which I sent to the advisor to show the technician. I took many ride alongs with a technician, who understood my concerns and told me how they needed to be addressed. After I dropped my vehicle off, I was asked to come to the dealership to ride with the technician to see if the noises were gone, but that I could not have my vehicle back because there was a safety issue and the part needed was on national back order. When I got to the dealership, it was another technician working on my vehicle that I did not speak to about my concerns, and he told me something completely different than the initial technician. I rode with him and pointed out a noise that was still there, which he was able to hear, but after investigating slightly told me "I was xxxx out of luck that the seat was made that way." So I left the dealership and voiced my concerns to the Advisor, who attempted to fix the problem. When I came to pick up my vehicle 5 weeks later, the noise was still present and my vehicle was left with 27 miles to empty and the gas light on. I was very frustrated. I spoke with the Service Manager, Doug, who was very rude and basically told me I was lying, that he drove the vehicle himself and heard nothing and that he was the one who used all the gas trying to hear the noise, but that if I wanted to, I could come up and ride with him again and he would put some gas in the car. I declined and then contacted Howard, sat in his office while him, Larry, and their boss tried to come up with solutions to my problems. I am now in the middle of a buyback with Ford and Howard has been in constant communications with me regarding the case, as well as calling on my behalf to try to move the process along. He has also given me all of the information I need, as well as explaining everything to me since I have never had to do this before. My husband and I will return to see Howard and we will definitely refer our friends and family in the market for a Ford to Howard. The Service Department, however, I most likely will not re-visit or recommend. More

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Wow what a awesome experiance!! I cant say enough great things about the dealership and its personnel. From the parts and service professionals. To the sales management and sales peo I cant say enough great things about the dealership and its personnel. From the parts and service professionals. To the sales management and sales people. Every single person I dealt with made my buying experience second to none. Hats off to this awesome dealership! Everything that I was told went just as they said. I will be sending everyone I know here. Thank you all for the great deal,especially Larry Sidberry & Howard Wood! More

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