Michael Rutherford | Page 2

Bad Experience I'm Service Department I went to this dealership for the last 17 years and they WERE great. For the past year, I have been told one story about something being wrong that wa I went to this dealership for the last 17 years and they WERE great. For the past year, I have been told one story about something being wrong that was under warranty by purchasing from them, surprising the service rep, then the next visit, it was fine suddenly. I was told that the"timing belt is slipping". I was later told this last visit that doesn't happen. It would break. My last visit, they broke my cruise control button that pressed in and worked fine on the way there. Then after a service rep put a new leather steering wheel cover on, all the sudden, the button wouldn't press in after we left and I tried using it, so I couldn't use it anymore. They denied responsibility. Also, they caused an oil leak and told me it was already leaking and would cost $1900 to repair. Corporate told me to go to another Honda dealership to verify. The manager took the situation over at the dealership from the device rep who was doing fine, which I think was in bad taste and extremely unprofessional. On another previous visit, when I got my car aligned after a bumper hit, they also told me my steering column threading needed redone for $800, then the next few visits, their multi point inspection found nothing wrong in that area. This was even a note on a paper then disregarded the next visit. This is crazy! Since corporate can't take care of their problems with one call, I told them I'm done with Honda and will go elsewhere to take care of this. Incidently, the part for the cruise control OEM I found for about $15, and they wanted to charge me over $300 to fix it. This is how they deal with you, BUT TEXT AND EMAIL ME TO BUT A NEW CAR THE SAME DAY OF BAD SERVICE! No thank you. After the response from the dealership below, I contacted them and relayed the information again. After that, nothing happened. They broke my cruise control and didn't take any responsibility and they dot care how much they over price you for anything on top of that, but text and emailed me, as well as mailed me flyers to get a new car. Terrible dealership and I will never buy a Honda again because of this experience. They also told me my front left headlight replacement would be $5 by Jason there. They cared me over $21. They are liars and unethical business people. More

Helpful 0

Report | Print

Very helpful and I would recommend them to anyone I would recommend them to anyone looking to buy or service there vehicle. I have purchased 3 vehicles in the last 2 years from them. I would recommend them to anyone looking to buy or service there vehicle. I have purchased 3 vehicles in the last 2 years from them. More

Helpful 0

Report | Print

Horrible! Horrible! Horrible! I have been a lifetime Honda owner. But the experience I have had with this company was so awful, I will not buy another Honda again. The frontline st I have been a lifetime Honda owner. But the experience I have had with this company was so awful, I will not buy another Honda again. The frontline staff has always been very customer friendly. But when you bring your 2016 Honda in over 3 times due problems, they do everything thing they can to get out of fixing it under the warranties that we pay for. If you dare complain about them screwing you over, they will try to bully you. As you are waiting for them to get your car done, all you hear is customers complaining on how bad this dealership is. If you like to fight and like being abused this is the dealership to buy from. More

Helpful 0

Report | Print

SOLD US A PREVIOUSLY TOTALED CAR WITHOUT DISCLOSING ON CARFA X. Was even a "Certified Pre Owned". We just went in to trade in our old accord for a new one. Surprisingly the other honda dealer showed us a Carfax X. Was even a "Certified Pre Owned". We just went in to trade in our old accord for a new one. Surprisingly the other honda dealer showed us a Carfax report that stated this vehicle was a Total Loss in 2009, before we bought it, and only started reporting it in 2013 after we bought it! It did NOT show up as a Total Loss on the Carfax when we bought it used from this Superstition Honda dealer. This was even a Certified Pre Owned and they did not disclose this or show it on the CarFax! The air bags are stated to have deployed and major damage needing towning from the 2009 accident. If trust and safety are your concern, AVOID! We are in contact with the Better Business Bureau and other certain parties about this. More

Helpful 1

Report | Print