Michael Pollard

Car sales experience was fine. The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be tol The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be told "sorry the part wasn't in stock" when they knew what the issue was up front? Do you enjoy having your Chrysler product recalled multiple times? Do you like calling the dealer for a recall with the engine light on and being told "Earliest I can get you in is in 2 months. Does that work?" If you reply no, they will offer "You can drop the car off indefinitely and we will try to look at it earlier." If you say "Can I get a loaner?" They will laugh in your face and say of course not. If you like this things, then this is the dealership for you. I will never buy another car from this dealer though. More

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I brought my truck here after having an issue with an independent shop. Paige, Michael and the techs in the service department were all wonderful. They listened to me, got my truck in pretty quickly ev independent shop. Paige, Michael and the techs in the service department were all wonderful. They listened to me, got my truck in pretty quickly even though I didn't have an appointment, even had me talk with their tech about what was going on to make sure everything was made right. I couldn't be happier with my experience there and definitely recommend them. More

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Wonderful people and they checked all necessary checks for my car and they did great job!! for my car and they did great job!! More

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The staff at FDJR are always friendly and helpful. I visited for a walk in oil change, and they immediately greeted me and got me in/out in a short time frame. I visited for a walk in oil change, and they immediately greeted me and got me in/out in a short time frame. More

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Service Dept is absolute worthless and knows NOTHING about repairs. My car has been in their service dept 2 in less than 1 year for the same issue (thumping/clumping sound when going over bumps in road about repairs. My car has been in their service dept 2 in less than 1 year for the same issue (thumping/clumping sound when going over bumps in road or speed bumps). Each time the car was there OVER 2 months. The first time they had to send my car to Columbia's service dept to diagnose. The second time they claim to not hear the noise until I come and ride with 2 different techs who each hear the sound. After 2 months, all of a sudden the noise is normal. Why was it not naking this normal noise at time of purchase? Why were they able to correct it once before (or maybe patch up the issue as it seems)? Why am I only hearing the normal noise from the passenger side wheel? Why did the loaner vehicles (Chrysler 300's like I have) not make this normal noise? Service dept of very incompetent and inexperienced idiots. 0 STARS. DO NOT RECOMMEND THIS PLACE AT ALL! More

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I recently brought my 2017 Ram Pro Master in for engine analytics. The staff at this location were very attentive, responsive and professional. While all of the staff were great, one service professional analytics. The staff at this location were very attentive, responsive and professional. While all of the staff were great, one service professional stood out. During the process Mike Pollard took the time to communicate with me through each step of the process. His straight forward honest approach truly showed through. This experience with this dealership has won my continued patronage. More

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Fantastic service I have bought 2 Jeep Cherokees from Franklin Chrysler Dodge Jeep over last 4 years and the experience was tip top. Rodney Newberry in finance was par I have bought 2 Jeep Cherokees from Franklin Chrysler Dodge Jeep over last 4 years and the experience was tip top. Rodney Newberry in finance was particularly helpful and worked hard to get me the best terms of my loan as well as refund on extended warranty on previous Jeep. They are very honest and customer focused. I also had great experiences with the service department and they have provided me free oil changes and checkups over first 2 years. I highly recommend this dealership for buying a new or used car. More

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Great Overall Experience I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work with a smile. Great shuttle service too! More

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