Michael O'Brien | Page 10

We had a great experience, from the test drive to final paperwork. Thanks to Michael O'Brien and the team who helped. It's probably the least stressful auto-buying experience we've had. paperwork. Thanks to Michael O'Brien and the team who helped. It's probably the least stressful auto-buying experience we've had. More

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Great Experience! I recently purchased a CX-9 at Byers. The entire staff were very friendly and helpful, even helping to keep our 2 year old happy while we completed t I recently purchased a CX-9 at Byers. The entire staff were very friendly and helpful, even helping to keep our 2 year old happy while we completed the process. We worked with Michael who was great. No pressure and answered all of our questions. Following purchase I had second thoughts regarding the trim level we selected. I spoke with Sage who was very helpful and understanding. They let use bring it back in and switch which I'm sure involved a lot of time and work on their part. Michael even came back in to assist on his off day. I think they went above and beyond to assist us and would definitely return to them in the future. I would highly recommend this dealership. More

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BEWARE - Byers uses Bait and Switch tactics! Stay Away! The salesman, Mike O'Brien, quoted my wife and I a price for new 2018 Mazda 6 Grand Touring Reserve. When we requested the quote in writing, Mike sen The salesman, Mike O'Brien, quoted my wife and I a price for new 2018 Mazda 6 Grand Touring Reserve. When we requested the quote in writing, Mike sent us an email that said "you must get the Service agreement in order for us to sell you the car for the price I gave you". The cost of the "service agreement" was an additional $2184! This is obviously an unethical business practice, and we strongly encourage potential customers to avoid Byers Mazda at all costs or be sorry later!!! They cannot be trusted, and we intend to post this on other social media as well as turn it over to the Better Business Bureau for further review! More

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VERY SATISFIED CUSTOMERS Michael was nicely dressed and professional . We felt at ease and were made comfortable. We freely exchanged pleasantries throughout the process and Michael was nicely dressed and professional . We felt at ease and were made comfortable. We freely exchanged pleasantries throughout the process and yet he maintained focus on the task at hand without causing us to feel rushed or that we were just another sale to be completed. The weather was starting to turn nasty, so when we needed to go to another building next door, he demonstrated care and concern for our safety,(we are both in our 80's), as he escorted us to our destination. When we returned to him, he summarized things for us, he was meticulous about keeping us informed about each step in this process. Then we went out to our new Mazda CX5 Grand Touring SUV and he took all the time we needed to explain each feature. In closing, we had a very pleasant experience with Michael and Byers and will freely recommend them both to Family and Friends. Thanks Michael, Joyce and doug Montgomery More

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Great people and a fun experience. I dealt with both Mike O'Brien as the salesperson and John Penza as the finance representative. Both Gentleman were very helpful with answering my que I dealt with both Mike O'Brien as the salesperson and John Penza as the finance representative. Both Gentleman were very helpful with answering my questions, giving advice, and recommending the perfect car for me! My buying experience was very comfortable with zero pressure, a lot of fun, and very easy! I highly recommend going to see Mike and John for your next car! More

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Michael O'Brien was FANTASTIC!! Michael made our car buying process, smooth as silk! He showed us all of our options, we made our decision, out the door quickly! AMAZING! Michael made our car buying process, smooth as silk! He showed us all of our options, we made our decision, out the door quickly! AMAZING! More

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