Michael Mutter

Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More

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First, I would like to start with the fact that Michael Mutter provides exceptional customer service. He goes above and beyond, what a typical sales manager does. But he is not typical. He searched for a c Mutter provides exceptional customer service. He goes above and beyond, what a typical sales manager does. But he is not typical. He searched for a car for me, located it, went and delivered it to me and always answered my emails and questions very quickly. My wife and I have been buying cars from this dealership, for over 12 years and would not consider any other dealership. Mercedes of Paramus and Michael Mutter, keep doing, what you do best. My hats off to you. From a always satisfied customer Anthony Scerbo More

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