Michael McLaughlin | Page 3

Salesman was amazing the aftermath was not! When trading in the car in the picture below three weeks after we bought it, we bought a 15 ML from the same dealership where we were told by Lana tha When trading in the car in the picture below three weeks after we bought it, we bought a 15 ML from the same dealership where we were told by Lana that we needed to give a post dated check for the gap insurance 1,000.00 and that they would hold it until the refund check came back from the GAP insurance. Well low and behold the check was cashed and yet have to receive the 1000.00 from GAP. After being told at least 5 different reasons of why we didn’t get it on Monday Lana called to tell us she made a mistake and would do the service B on our other Mercedes SUV (also bought from MB of Tyler) then the next day she called to say that her general manager wanted to sit down with us and show us where it was put in the deal. I have done auto loans myself a long time and have seen a lot of contracts and unless the dealership has magical powers it’s not there and per mercedes financial the gap insurance was never cancelled. So no We will be driving to Dallas to get the next mercedes. More

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Michael. M Michael M you are the best by far sales person i have ever done business with thank you very much for such easy experience. ..😄😃&#1285 Michael M you are the best by far sales person i have ever done business with thank you very much for such easy experience. ..😄😃😊 l More

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always pleasant this is my third purchase and always treated excellent . everyone always great .I love mercedes and will always drive one .I would highly recommend th this is my third purchase and always treated excellent . everyone always great .I love mercedes and will always drive one .I would highly recommend this dealership! More

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Awesome Experience!! Drove from Austin Texas to purchase. This dealer is REAL and they LISTEN!! I live in Austin and contacted both dealers here in my home town. I knew exactly what I wanted and each dealer w This dealer is REAL and they LISTEN!! I live in Austin and contacted both dealers here in my home town. I knew exactly what I wanted and each dealer was trying to sell me something I didn't want with less equipment and trying to justify why I didn't need it. This is an expensive purchase and I am going to get exactly what I'm looking for. Michael McLaughlin at this Mercedes dealership in Tyler said "NO PROBLEM". They got me the exact car we wanted and never blinked an eye. Funny thing is Michael's price was the same as the Austin dealers trying to sell me something I didn't want with less equipment. AWESOME EXPERIENCE. I will buy from them again. Mark Gibson More

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Professional, no pressure, easy and fast transaction Everyone was fantastic to deal with at Tyler MB, Michael McLaughlin was great. I highly recommend them to anyone looking for a new or pre-owned car. Everyone was fantastic to deal with at Tyler MB, Michael McLaughlin was great. I highly recommend them to anyone looking for a new or pre-owned car. They were very attentive to everything and made the transaction very easy. Plus came and picked up my trade in 50 miles away!! More

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Hands down, the best customer service in East Texas! The process was so incredibly smooth, my husband and I did not realize that purchasing a vehicle could be that much of an enjoyable experience. The en The process was so incredibly smooth, my husband and I did not realize that purchasing a vehicle could be that much of an enjoyable experience. The entire staff of Mercedes-Benz of Tyler is outstanding! We arrived on a Saturday evening with less than an hour until closing, Michael and the other staff members made us feel as though we were important enough to stay late to work with. Thank you, thank you, thank you Michael! PLUS, it doesn't hurt that we LOVE our new CLA250! More

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Bigger convertible. It was easy to arrange the turn in of my leased SLK convertible for a C300. I loved the SLK but needed a less sporty car in keeping with my age. Micha It was easy to arrange the turn in of my leased SLK convertible for a C300. I loved the SLK but needed a less sporty car in keeping with my age. Michael McLaughlin was very accommodating. The service department, when needed will pick up my car in Nacogdoches, leave a loaner, then return mine. A definite selling point. More

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Great Car-Buying Experience Michael made the "car buying experience" a rewarding one. He was friendly, informative and caring. He answered all questions and concerns and did a th Michael made the "car buying experience" a rewarding one. He was friendly, informative and caring. He answered all questions and concerns and did a thorough job of demonstrating the features of the car. More

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Great Car Buying Experience Great car buying experience. Michael was very knowledgeable and professional. Michael has earned my business for future purchases. Also the product c Great car buying experience. Michael was very knowledgeable and professional. Michael has earned my business for future purchases. Also the product concierge took time to explain all of the futures in great detail and helped me a lot. More

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Easiest Buying Experience! This was by far the easiest buying experience I've ever had. Michael McLaughlin was so professional and informed. He was patient with me through the w This was by far the easiest buying experience I've ever had. Michael McLaughlin was so professional and informed. He was patient with me through the whole process so I never felt like he was pushing me just to make a sale. I definitely recommend him to all of my friends and family! More

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