Michael Marquand | Page 27

GREAT EXPERIENCE AGAIN! My wife and I just purchased our second new Subaru today from Matt in the past 3 years. Another pleasant experience dealing with Matt. His knowledge o My wife and I just purchased our second new Subaru today from Matt in the past 3 years. Another pleasant experience dealing with Matt. His knowledge of the Legacy is very impressive and again no haggling as Matt agreed with my price on the new car as well as honoring the GTP certificate for the trade value on my old Subaru. First time meeting with Mike from finance. I appreciated the fact that my wife and I were tired so he didn't try to pressure us to purchasing anything additional which he knew wouldn't be necessary for our situation. The paper work was all prepared when we walked into Mike's office and explained quite clearly. We were done in no time which was greatly appreciated. More

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Panda! Iggy & Mike were great! This is my 12th car and I’m mad I waited this long to get into a Subaru! They went to bat for my wife & I until we got the car Iggy & Mike were great! This is my 12th car and I’m mad I waited this long to get into a Subaru! They went to bat for my wife & I until we got the car we wanted. Feels like we gained a couple of friends along with our car! More

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Staff is friendly enough, but double check that contract. A quick summary: my negotiation and buying experience was about average, but signing day turned up a couple weird things, one of which I didn't press A quick summary: my negotiation and buying experience was about average, but signing day turned up a couple weird things, one of which I didn't press on and now I regret it. If 3 stars is what I envision a typical car buying experience to be, I'll give it a 2 because I'm still left with a sense that I was misled into paying more money than I had to when I signed. *** Long Version *** Recently purchased a car here. I don't live near Lakewood, but they had a car that I was interested in buying in their lot to take advantage of some manufacturer promotions (0% interest for 63 months), so I made the trip. I was a bit wary because of the extra time I'd have to travel, but decided to go through with it anyway. My first experience here was a test drive I scheduled online. The test drive went well enough, and I was glad to see that they were comfortable letting me take the Impreza out on my own without a salesman in the car. After my return, I met with Matt Mazza. I felt Matt was friendly and professional. I went through the normal sales pitch with Matt and his manager, Mike, who offered me a price for the car and didn't put up much of a fight when I said I would take their offer and think about it. I tried taking their price to some other dealers who were closer to me, but no one seemed very eager to beat it, so I agreed to purchase the car from Matt. We did all the following correspondence through email because of distance. I tried my best to be able to get copies of the contract and other financial paperwork, but didn't get a response to those specific requests. Since I was concerned mainly about the out the door price, I did send a request for what the out-the-door price would be, and Matt did send a response to that, and the price was what I had expected. Matt also confirmed that I qualified for the 0% interest promotion. I scheduled a signing day to pick up the car, and a friend gave me a ride and waited for me. Since it was 0% interest, it wasn't hard to do the math to figure out my monthly payments, so I calculated it ahead of time. The paperwork initially had a different monthly payment than what I came up with, and I came to find that they actually had the incorrect monthly interest rate and incorrect maturity term on it. I pointed this out and the finance rep apologized and reprinted the paperwork for me. I confirmed the new paperwork was correct, and that my out-the-door price was correct, and signed. The one thing I regret is that there was a line item in the contract for a slightly extended manufacturer warranty (3 years/45000 miles instead of 3 years/36000). This cost an extra $525 ($561.09 after taxes), but because it was presented to me that Subaru was requiring their dealers put this warranty on the cars they were selling for the month, and the out-the-door price was correct, I didn't think about it much. I refused the other warranties, and this warranty is actually from the manufacturer (Subaru Added Security), so it isn't as shady as a third-party warranty. Still, I should have fought harder to have that item removed before I signed and possibly could have actually had lower payment, or left without purchasing the car if it couldn't be done. If 3 stars is the typical experience where I had to negotiate a price I wanted but still am able to leave with a car without feeling cheated, I gave it 2 stars because the overall experience was average and everyone was mostly friendly, but ultimately I still feel like I was misled a little bit. If the supposedly required warranty was mentioned during my emails with Matt when talking about the out-the-door price, or if it wasn't presented to me as required, my review would be better, but this left a slightly bad taste in my mouth that no amount of friendliness could eliminate. More

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Great customer service! The manager (Mike) and salesman (Iggy) were a pleasure to work with. They were able to help me with my budget and get me in the car I wanted! The proc The manager (Mike) and salesman (Iggy) were a pleasure to work with. They were able to help me with my budget and get me in the car I wanted! The process was quick and painless! I absolutely love my 2018 Subaru Outback and would highly recommend this dealership to anyone! More

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Buying a new car I was looking for a new, safe car for my daughter who needed a car due to a recent car accident she had. Decided to test drive a Subaru, well she love I was looking for a new, safe car for my daughter who needed a car due to a recent car accident she had. Decided to test drive a Subaru, well she loved it. Ian found her the exact car she was looking for. Dan was great and at reviewing all the "bells & whistles" that her car came with. He certainly did his job well. More

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